facebook tracking Otterbein North Shore, Lakeside OH: CMS Ratings
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Otterbein North Shore

All states › Ohio › Lakeside › Otterbein North Shore

9400 North Shore Blvd Lakeside, OH 43440 · Ottawa County

(419) 798-8203

Accepts Medicare Accepts Medicaid 20 certified beds Non profit Continuing care retirement community

CMS certification number 366358 · See this home on Medicare Care Compare

Ratings come from CMS and are updated monthly; these are from October 2026. Check the latest inspection report and visit in person before you decide.

Is Otterbein North Shore a good nursing home? Reviews, ratings and inspection record

There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Otterbein North Shore as of October 2026.

CMS rates it 5 out of 5 stars overall, above the Ohio average of 3.2. Inspectors issued 21 citations in the last three years. CMS reports no fines or payment denials in that time. For short-term rehab patients CMS rates quality 4 out of 5; for long-term residents, 5 out of 5.

Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.

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Staffing

Nursing staff spend about 5.06 hours per resident per day at Otterbein North Shore, above the Ohio median of 3.58 (US median: 3.72). About 1.86 of those hours are from registered nurses. On weekends it falls to 4.47 hours, 12% below its all-week average. 43.3% of nursing staff left within a year (Ohio median 48.9%).

Nursing care per resident per day 5.06 hours
Above the Ohio median of 3.58 Registered nurses, licensed practical nurses and aides combined, from payroll records.
Registered nurse hours 1.86 per resident a day RNs handle assessments, medications and changes in condition.
Weekend nursing care 4.47 hours Per resident a day. A big drop from weekdays can mean thin weekend staffing.
Nursing staff turnover 43.3% a year Share of nursing staff who left over a year. Lower usually means steadier care.
Registered nurse turnover 30% a year Share of registered nurses who left over a year.
Administrators who left 0 in the past year Frequent leadership changes are worth asking about on a visit.

About this nursing home

Certified beds20
Residents per day 18 About 90% of beds filled, on average
OwnershipNon profit - Corporation
Payment acceptedMedicare and Medicaid
Certified sinceOctober 2007
Part of a chainOtterbein Seniorlife
Legal business nameNORTH SHORE RETIREMENT COMMUNITY

Paying for care at Otterbein North Shore: Medicare and Medicaid

Otterbein North Shore is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Ohio's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.

In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.

Health inspections

The most recent standard inspection was on March 27, 2026 and found 3 deficiencies, plus 4 from complaint inspections in the same period. In total, inspectors issued 21 citations in the last three years.

Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.

What the inspections found

Over the last three years, inspectors issued 21 citations at Otterbein North Shore across 5 inspection dates, 7 of them from complaint investigations. None were at the actual-harm or immediate-jeopardy levels; 18 were "potential for more than minimal harm" (D–F) and 3 were minimal (A–C). The most common areas cited were quality of life and care (5) and infection control (4). The most serious was cited under the CMS rule to "procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards" (tag F0812, level F, April 17, 2025). 1 citation was under CMS's abuse, neglect and exploitation rules.

March 27, 2026 · 7 citations · includes complaint inspection

DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0578 · Deficient, Provider has date of correction (Apr 16, 2026)

DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0580 · Complaint inspection · Deficient, Provider has date of correction (Apr 16, 2026)

DProvide appropriate pressure ulcer care and prevent new ulcers from developing.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0686 · Deficient, Provider has date of correction (Apr 16, 2026)

DProvide enough food/fluids to maintain a resident's health.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0692 · Complaint inspection · Deficient, Provider has date of correction (Apr 16, 2026)

DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0755 · Complaint inspection · Deficient, Provider has date of correction (Apr 16, 2026)

DEnsure that residents are free from significant medication errors.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0760 · Complaint inspection · Deficient, Provider has date of correction (Apr 16, 2026)

DProvide and implement an infection prevention and control program.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0880 · Deficient, Provider has date of correction (Apr 16, 2026)

September 22, 2025 · 1 citation · includes complaint inspection

DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0689 · Complaint inspection · Deficient, Provider has date of correction (Nov 3, 2025)

April 17, 2025 · 8 citations

FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Potential for more than minimal harm · Nutrition and Dietary Deficiencies · Tag F0812 · Deficient, Provider has date of correction (May 30, 2025)

DReasonably accommodate the needs and preferences of each resident.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0558 · Deficient, Provider has date of correction (May 30, 2025)

DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0656 · Deficient, Provider has date of correction (May 30, 2025)

DProvide appropriate treatment and care according to orders, resident’s preferences and goals.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0684 · Deficient, Provider has date of correction (May 30, 2025)

DProvide and implement an infection prevention and control program.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0880 · Deficient, Provider has date of correction (May 30, 2025)

DDevelop and implement policies and procedures for flu and pneumonia vaccinations.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0883 · Deficient, Provider has date of correction (May 30, 2025)

BPost a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.

Potential for minimal harm · Resident Rights Deficiencies · Tag F0575 · Deficient, Provider has plan of correction (Apr 30, 2025)

BPost nurse staffing information every day.

Potential for minimal harm · Nursing and Physician Services Deficiencies · Tag F0732 · Deficient, Provider has plan of correction (Apr 30, 2025)

June 17, 2024 · 2 citations · includes complaint inspection

FElectronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

Potential for more than minimal harm · Administration Deficiencies · Tag F0851 · Complaint inspection · Deficient, Provider has date of correction (Jul 1, 2024)

DDevelop and implement policies and procedures to prevent abuse, neglect, and theft.

Potential for more than minimal harm · Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607 · Complaint inspection · Deficient, Provider has date of correction (Jul 1, 2024)

March 23, 2023 · 3 citations

EProvide and implement an infection prevention and control program.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0880 · Deficient, Provider has date of correction (Apr 27, 2023)

DEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0693 · Deficient, Provider has date of correction (Apr 27, 2023)

CHave the Quality Assessment and Assurance group have the required members and meet at least quarterly

Potential for minimal harm · Administration Deficiencies · Tag F0868 · Deficient, Provider has plan of correction (Apr 18, 2023)

Questions to ask on a tour of Otterbein North Shore

  1. CMS cited the home under its abuse and neglect rules on June 17, 2024. How are staff trained, and how are concerns reported?
  2. Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
  3. When is the first care-plan meeting, and can family attend?

Questions come from this home's CMS data: its inspections, staffing and ownership record.

Fines and payment denials

CMS reports no fines or payment denials for this home in the last three years.

Rating history

CMS monthOverallInspectionStaffingQuality
October 2026 5/5 4/5 5/5 5/5
August 2026 5/5 4/5 5/5 4/5
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Location

Hospitals near Otterbein North Shore

The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.

  • 7.0 mi
    Firelands Community Hospital Sandusky
    Emergency room ★★★★☆ Medicare overall 4 of 5
    Median ER visit 2h 57m for patients treated and sent home
  • 9.4 mi
    H B Magruder Memorial Hospital Port Clinton
    Emergency room ★★★☆☆ Medicare overall 3 of 5
    Median ER visit 2h 30m for patients treated and sent home
  • 18.7 mi
    Bellevue Hospital Bellevue
    Emergency room ★★★★☆ Medicare overall 4 of 5
    Median ER visit 2h 7m for patients treated and sent home

Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.

Nearby nursing homes

Providence Care Center Sandusky · 7.6 mi away ★★☆☆☆ Inspection 1/5 · Staffing 1/5 138 beds · Medicaid
Ohio Veterans Home Sandusky · 9.1 mi away ★★★★☆ Inspection 2/5 · Staffing 5/5 427 beds · Medicaid
Concord Care and Rehabilitation Center Sandusky · 9.6 mi away ★★★☆☆ Inspection 3/5 · Staffing 1/5 50 beds · Medicaid
Edgewood Manor Rehabilitation & Healthcare Center Port Clinton · 9.7 mi away ★☆☆☆☆ Inspection 1/5 · Staffing 2/5 80 beds · Medicaid
Parkvue Health Care Center Sandusky · 10.4 mi away ★★★★★ Inspection 4/5 · Staffing 4/5 84 beds · Medicaid

More nursing homes near Otterbein North Shore ›   All nursing homes in Lakeside ›

Compare Otterbein North Shore with the 3 closest homes side by side ›

Other Otterbein Seniorlife nursing homes in Ohio

Affiliation comes from CMS's affiliated-entity data, October 2026. All 20 Otterbein Seniorlife nursing homes ›

Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.

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https://www.nursinghomesineachstate.com/ohio/lakeside/otterbein-north-shore/ · Data: CMS, October 2026 · Nursing Homes In Each State, not affiliated with CMS or Medicare.