All states › Pennsylvania › Flourtown › Complete Care at Harston Hall
350 Haws Lane Flourtown, PA 19031 · Montgomery County
All 2 nursing homes in Flourtown, PA (2 take Medicaid)
CMS certification number 395791 · See this home on Medicare Care Compare
Is Complete Care at Harston Hall a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Complete Care at Harston Hall as of October 2026.
CMS rates it 3 out of 5 stars overall, about the same as the Pennsylvania average of 3.0.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.54 hours per resident per day at Complete Care at Harston Hall, below the Pennsylvania median of 3.64 (US median: 3.72). About 0.53 of those hours are from registered nurses. On weekends it falls to 3.13 hours, 11% below its all-week average. 49% of nursing staff left within a year (Pennsylvania median 44.6%).
About this nursing home
Paying for care at Complete Care at Harston Hall: Medicare and Medicaid
Complete Care at Harston Hall is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Pennsylvania's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on April 23, 2026 and found 9 deficiencies, plus 3 from complaint inspections in the same period. In total, inspectors issued 65 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 65 citations at Complete Care at Harston Hall across 10 inspection dates, 34 of them from complaint investigations. 2 were at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on August 15, 2024 (complaint inspection). The most common areas cited were quality of life and care (16) and resident rights (14). The most serious was cited under the CMS rule to "protect each resident from the wrongful use of the resident's belongings or money" (tag F0602, level K, August 15, 2024). 8 citations were under CMS's abuse, neglect and exploitation rules.
August 28, 2026 · 1 citation · includes complaint inspection
DReasonably accommodate the needs and preferences of each resident.
April 23, 2026 · 9 citations
DEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide safe and appropriate respiratory care for a resident when needed.
DProvide safe, appropriate pain management for a resident who requires such services.
DProvide or obtain dental services for each resident.
DEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
DProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DProvide and implement an infection prevention and control program.
January 20, 2026 · 1 citation · includes complaint inspection
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
October 6, 2025 · 1 citation · includes complaint inspection
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
September 17, 2025 · 2 citations · includes complaint inspection
DHonor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
DRespond appropriately to all alleged violations.
April 25, 2025 · 23 citations · includes complaint inspection
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
EProtect each resident from the wrongful use of the resident's belongings or money.
EProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
EObserve each nurse aide's job performance and give regular training.
EEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
EProvide and implement an infection prevention and control program.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
DRespond appropriately to all alleged violations.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DProvide enough food/fluids to maintain a resident's health.
DProvide safe and appropriate respiratory care for a resident when needed.
DProvide safe, appropriate pain management for a resident who requires such services.
DEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DKeep all essential equipment working safely.
DMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
DGive their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
January 21, 2025 · 1 citation · includes complaint inspection
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
November 5, 2024 · 1 citation · includes complaint inspection
BProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
August 15, 2024 · 6 citations, includes immediate jeopardy · includes complaint inspection
KProtect each resident from the wrongful use of the resident's belongings or money.
JTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
EHave a Compliance and Ethics Program.
DEnsure residents have reasonable access to and privacy in their use of communication methods.
DKeep residents' personal and medical records private and confidential.
DAdminister the facility in a manner that enables it to use its resources effectively and efficiently.
June 21, 2024 · 20 citations
EHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
EHonor the resident's right to organize and participate in resident/family groups in the facility.
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
EHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
EProvide safe and appropriate respiratory care for a resident when needed.
EObserve each nurse aide's job performance and give regular training.
EPost nurse staffing information every day.
EEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
EEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EImplement a program that monitors antibiotic use.
EMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DAllow residents to self-administer drugs if determined clinically appropriate.
DProvide activities to meet all resident's needs.
DAssist a resident in gaining access to vision and hearing services.
DProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
DProvide care or services that was trauma informed and/or culturally competent.
DEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
CAllow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Questions to ask on a tour of Complete Care at Harston Hall
- Inspectors cited the home at the immediate-jeopardy level on August 15, 2024 under the rule on freedom from abuse, neglect, and exploitation. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on April 23, 2026. How are staff trained, and how are concerns reported?
- CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
2 penalties in the last three years, including $17,113 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Jun 21, 2024 | Fine | $8,556 |
| Jun 21, 2024 | Fine | $8,557 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 3/5 | 2/5 | 2/5 | 5/5 |
| August 2026 | 1/5 | 2/5 | 1/5 | 4/5 |
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Location
Hospitals near Complete Care at Harston Hall
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
- 1.5 mi
-
1.7 mi
Chestnut Hill Hospital PhiladelphiaEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 3h 54m for patients treated and sent home
- 2.3 mi
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Complete Care at Harston Hall › All nursing homes in Flourtown ›
Compare Complete Care at Harston Hall with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Saint Joseph Villa · Flourtown · 5 stars · 1.0 mi
- The Health Center at the Hill at Whitemarsh · Lafayette Hill · 5 stars · 1.9 mi
- Montgomery Subacute and Respiratory Center · Plymouth Meeting · 5 stars · 2.8 mi
- Masonic Village at Lafayette Hill · Lafayette Hill · 5 stars · 3.1 mi
Other Complete Care nursing homes in Pennsylvania
- Complete Care at Berkshire · Reading · 4 stars
- Complete Care at Lehigh · Macungie · 3 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 85 Complete Care nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.