All states › Pennsylvania › Reading › Complete Care at Berkshire
5501 Perkiomen Avenue Reading, PA 19606 · Berks County
All 3 nursing homes in Reading, PA (3 take Medicaid)
CMS certification number 395938 · See this home on Medicare Care Compare
Is Complete Care at Berkshire a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Complete Care at Berkshire as of October 2026.
CMS rates it 4 out of 5 stars overall, above the Pennsylvania average of 3.0.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.37 hours per resident per day at Complete Care at Berkshire, below the Pennsylvania median of 3.64 (US median: 3.72). About 0.54 of those hours are from registered nurses. On weekends it falls to 3.00 hours, 11% below its all-week average. 38.3% of nursing staff left within a year (Pennsylvania median 44.6%).
About this nursing home
Paying for care at Complete Care at Berkshire: Medicare and Medicaid
Complete Care at Berkshire is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Pennsylvania's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on November 20, 2025 and found 3 deficiencies, plus 4 from complaint inspections in the same period. In total, inspectors issued 12 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 12 citations at Complete Care at Berkshire across 7 inspection dates, 4 of them from complaint investigations. 1 was at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on May 20, 2026 (complaint inspection). The most common areas cited were resident rights (4) and quality of life and care (3). The most serious was cited under the CMS rule to "ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents" (tag F0689, level J, May 20, 2026). 1 citation was under CMS's abuse, neglect and exploitation rules.
June 17, 2026 · 1 citation · includes complaint inspection
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
May 20, 2026 · 1 citation, includes immediate jeopardy · includes complaint inspection
JEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
April 25, 2026 · 1 citation · includes complaint inspection
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
March 20, 2026 · 1 citation · includes complaint inspection
EEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
November 20, 2025 · 3 citations
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DPrevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
DEnsure each resident receives an accurate assessment.
November 21, 2024 · 1 citation
DProvide care and assistance to perform activities of daily living for any resident who is unable.
December 15, 2023 · 4 citations
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DEnsure each resident receives an accurate assessment.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
Questions to ask on a tour of Complete Care at Berkshire
- Inspectors cited the home at the immediate-jeopardy level on May 20, 2026 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on November 20, 2025. How are staff trained, and how are concerns reported?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years, including $8,496 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Apr 25, 2026 | Fine | $8,496 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 4/5 | 3/5 | 3/5 | 5/5 |
| August 2026 | 4/5 | 3/5 | 3/5 | 5/5 |
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Location
Hospitals near Complete Care at Berkshire
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
- 4.2 mi
- 5.0 mi
-
5.9 mi
Reading Hospital Medical Center ReadingEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 3h 50m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Complete Care at Berkshire › All nursing homes in Reading ›
Compare Complete Care at Berkshire with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Spruce Manor Nursing & Rehabilitation Center · West Reading · 5 stars · 5.8 mi
- Highlands at Wyomissing · Wyomissing · 5 stars · 6.9 mi
- Transitional Sub-Acute Unit · Wyomissing · 5 stars · 8.3 mi
Other Complete Care nursing homes in Pennsylvania
- Complete Care at Harston Hall · Flourtown · 3 stars
- Complete Care at Lehigh · Macungie · 3 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 85 Complete Care nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.