All states › Tennessee › Hendersonville › NHC Healthcare, Hendersonville
370 Old Shackle Island Rd Hendersonville, TN 37075 · Sumner County
CMS certification number 445191 · See this home on Medicare Care Compare
Is NHC Healthcare, Hendersonville a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for NHC Healthcare, Hendersonville as of October 2026.
CMS rates it 3 out of 5 stars overall, about the same as the Tennessee average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.77 hours per resident per day at NHC Healthcare, Hendersonville, above the Tennessee median of 3.66 (US median: 3.72). About 0.56 of those hours are from registered nurses. On weekends it falls to 3.42 hours, 9% below its all-week average. 44.3% of nursing staff left within a year (Tennessee median 48.7%).
About this nursing home
Paying for care at NHC Healthcare, Hendersonville: Medicare and Medicaid
NHC Healthcare, Hendersonville is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Tennessee's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on March 18, 2026 and found 0 deficiencies, plus 2 from complaint inspections in the same period. In total, inspectors issued 16 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 16 citations at NHC Healthcare, Hendersonville across 3 inspection dates, 2 of them from complaint investigations. 1 was at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on November 4, 2025 (complaint inspection). The most common areas cited were quality of life and care (5) and resident assessment and care planning (4). The most serious was cited under the CMS rule to "ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents" (tag F0689, level J, November 4, 2025).
November 4, 2025 · 2 citations · includes complaint inspection
JEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
EDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
June 8, 2022 · 8 citations
DReasonably accommodate the needs and preferences of each resident.
DThe resident has the right to receive notices in a format and a language he or she understands.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide safe and appropriate respiratory care for a resident when needed.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DProvide and implement an infection prevention and control program.
DMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
July 11, 2019 · 6 citations
DAssure that each resident’s assessment is updated at least once every 3 months.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DProvide safe and appropriate respiratory care for a resident when needed.
DEnsure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
DEnsure that the resident and his/her doctor meet face-to-face at all required visits.
Questions to ask on a tour of NHC Healthcare, Hendersonville
- Inspectors cited the home at the immediate-jeopardy level on November 4, 2025 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years, including $16,153 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Nov 4, 2025 | Fine | $16,153 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 3/5 | 3/5 | 3/5 | 4/5 |
| August 2026 | 3/5 | 3/5 | 3/5 | 4/5 |
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Location
Hospitals near NHC Healthcare, Hendersonville
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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0.3 mi
Hendersonville Medical Center HendersonvilleEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 2h 39m for patients treated and sent home
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9.0 mi
Skyline Medical Center NashvilleEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 3h 0m for patients treated and sent home
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10.1 mi
Summit Medical Center HermitageEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 2h 25m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near NHC Healthcare, Hendersonville › All nursing homes in Hendersonville ›
Compare NHC Healthcare, Hendersonville with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- NHC Place Sumner · Gallatin · 5 stars · 6.4 mi
- Creekside Center for Rehabilitation and Healing · Madison · 5 stars · 6.5 mi
- Heartland · Nashville · 5 stars · 9.9 mi
- Alta Heights Post Acute · Goodlettsville · 4 stars · 5.5 mi
Other National Healthcare Corporation nursing homes in Tennessee
- NHC Place at Cool Springs · Franklin · 5 stars
- NHC Healthcare, Kingsport · Kingsport · 5 stars
- Nhc-Maury Regional Transitional Care Center · Columbia · 5 stars
- NHC Healthcare, Cookeville · Cookeville · 5 stars
- NHC Healthcare, Sequatchie · Dunlap · 5 stars
- NHC Place at the Trace · Nashville · 5 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 72 National Healthcare Corporation nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.