facebook tracking West Hills Health and Rehab, Knoxville TN: CMS Ratings
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West Hills Health and Rehab

All states › Tennessee › Knoxville › West Hills Health and Rehab

6801 Middlebrook Pike Knoxville, TN 37919 · Knox County

(865) 588-7661

All 13 nursing homes in Knoxville, TN (10 take Medicaid)

Accepts Medicare Accepts Medicaid 194 certified beds Non profit

CMS certification number 445501 · See this home on Medicare Care Compare

Ratings come from CMS and are updated monthly; these are from October 2026. Check the latest inspection report and visit in person before you decide.

Is West Hills Health and Rehab a good nursing home? Reviews, ratings and inspection record

There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for West Hills Health and Rehab as of October 2026.

CMS rates it 3 out of 5 stars overall, about the same as the Tennessee average of 3.1. Inspectors issued 10 citations in the last three years. CMS reports no fines or payment denials in that time. For short-term rehab patients CMS rates quality 2 out of 5; for long-term residents, 1 out of 5.

Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.

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Staffing

Nursing staff spend about 3.78 hours per resident per day at West Hills Health and Rehab, above the Tennessee median of 3.66 (US median: 3.72). About 0.69 of those hours are from registered nurses. On weekends it falls to 3.37 hours, 11% below its all-week average. 73% of nursing staff left within a year (Tennessee median 48.7%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there. 2 administrators left in the past year.

Nursing care per resident per day 3.78 hours
Above the Tennessee median of 3.66 Registered nurses, licensed practical nurses and aides combined, from payroll records.
Registered nurse hours 0.69 per resident a day RNs handle assessments, medications and changes in condition.
Weekend nursing care 3.37 hours Per resident a day. A big drop from weekdays can mean thin weekend staffing.
Nursing staff turnover 73% a year Share of nursing staff who left over a year. Lower usually means steadier care.
Registered nurse turnover 75.9% a year Share of registered nurses who left over a year.
Administrators who left 2 in the past year Frequent leadership changes are worth asking about on a visit.

About this nursing home

Certified beds194
Residents per day 110 About 57% of beds filled, on average
OwnershipNon profit - Corporation
Payment acceptedMedicare and Medicaid
Certified sinceJanuary 2011
Legal business nameHILLCREST HEALTHCARE COMMUNITIES INC

Paying for care at West Hills Health and Rehab: Medicare and Medicaid

West Hills Health and Rehab is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Tennessee's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.

In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.

Health inspections

The most recent standard inspection was on November 15, 2024 and found 5 deficiencies. In total, inspectors issued 10 citations in the last three years.

Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.

What the inspections found

Over the last three years, inspectors issued 10 citations at West Hills Health and Rehab across 3 inspection dates. 2 were at the actual-harm level (G–I), most recently on March 20, 2019. The most common areas cited were resident assessment and care planning (4) and quality of life and care (3). The most serious was cited under the CMS rule to "develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured" (tag F0656, level G, March 20, 2019).

November 15, 2024 · 5 citations

DEnsure each resident receives an accurate assessment.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0641 · Deficient, Provider has date of correction (Dec 4, 2024)

DPASARR screening for Mental disorders or Intellectual Disabilities

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0645 · Deficient, Provider has date of correction (Dec 4, 2024)

DProvide safe and appropriate respiratory care for a resident when needed.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0695 · Deficient, Provider has date of correction (Dec 4, 2024)

DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0755 · Deficient, Provider has date of correction (Dec 4, 2024)

DProvide and implement an infection prevention and control program.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0880 · Deficient, Provider has date of correction (Dec 4, 2024)

February 2, 2022 · 1 citation

DProvide care and assistance to perform activities of daily living for any resident who is unable.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0677 · Deficient, Provider has date of correction (Mar 5, 2022)

March 20, 2019 · 4 citations, includes actual harm

GDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Actual harm · Resident Assessment and Care Planning Deficiencies · Tag F0656 · Deficient, Provider has date of correction (Mar 22, 2019)

GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Actual harm · Quality of Life and Care Deficiencies · Tag F0689 · Deficient, Provider has date of correction (Mar 22, 2019)

DEnsure services provided by the nursing facility meet professional standards of quality.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0658 · Deficient, Provider has date of correction (Apr 20, 2019)

DProvide and implement an infection prevention and control program.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0880 · Deficient, Provider has date of correction (Apr 5, 2019)

Questions to ask on a tour of West Hills Health and Rehab

  1. Inspectors cited the home at the actual-harm level on March 20, 2019 under the rule on resident assessment and care planning. What changed afterwards, and can I see the plan of correction?
  2. CMS rates staffing 1 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
  3. Nursing staff turnover was 73% a year. How many of the staff come from agencies?
  4. Several administrators left in the past year. What has changed for residents since then?
  5. CMS rates short-stay quality 2 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
  6. The home averages about 57% of its beds filled. Are any units closed?
  7. Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
  8. When is the first care-plan meeting, and can family attend?

Questions come from this home's CMS data: its inspections, staffing and ownership record.

Fines and payment denials

CMS reports no fines or payment denials for this home in the last three years.

Rating history

CMS monthOverallInspectionStaffingQuality
October 2026 3/5 4/5 1/5 2/5
August 2026 3/5 4/5 1/5 2/5
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Location

Hospitals near West Hills Health and Rehab

The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.

Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.

Nearby nursing homes

Legacy Park Health and Rehabilitation Knoxville · 0.8 mi away ★☆☆☆☆ Inspection 2/5 · Staffing 1/5 176 beds · Medicaid
Wellpark Health and Rehabilitation Knoxville · 0.8 mi away ★★★☆☆ Inspection 2/5 · Staffing 4/5 32 beds
Lyonsview Health and Rehabilitation Center Knoxville · 2.4 mi away ★☆☆☆☆ Inspection 1/5 · Staffing 1/5 222 beds · Medicaid
NHC Healthcare, Ft Sanders Knoxville · 5.0 mi away ★★★☆☆ Inspection 2/5 · Staffing 3/5 160 beds · Medicaid
Senator Ben Atchley State Veterans' Home Knoxville · 5.2 mi away ★★★★★ Inspection 5/5 · Staffing 5/5 140 beds · Medicaid

More nursing homes near West Hills Health and Rehab ›   All nursing homes in Knoxville ›

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Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.

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https://www.nursinghomesineachstate.com/tennessee/knoxville/west-hills-health-and-rehab/ · Data: CMS, October 2026 · Nursing Homes In Each State, not affiliated with CMS or Medicare.