All states › Texas › Dallas › The Hillcrest of North Dallas
18648 Hillcrest Rd Dallas, TX 75252 · Dallas County
All 33 nursing homes in Dallas, TX (29 take Medicaid)
CMS certification number 676315 · See this home on Medicare Care Compare
Is The Hillcrest of North Dallas a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for The Hillcrest of North Dallas as of October 2026.
CMS rates it 1 out of 5 stars overall, below the Texas average of 2.8.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 2.75 hours per resident per day at The Hillcrest of North Dallas, below the Texas median of 3.30 (US median: 3.72). About 0.49 of those hours are from registered nurses. On weekends it falls to 2.38 hours, 13% below its all-week average. 64.1% of nursing staff left within a year (Texas median 50.2%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.
About this nursing home
Paying for care at The Hillcrest of North Dallas: Medicare and Medicaid
The Hillcrest of North Dallas is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Texas's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
This home is located in a hospital.
Health inspections
The most recent standard inspection was on July 31, 2025 and found 3 deficiencies, plus 7 from complaint inspections in the same period. In total, inspectors issued 44 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 44 citations at The Hillcrest of North Dallas across 19 inspection dates, 32 of them from complaint investigations. 5 were at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on August 12, 2024 (complaint inspection). The most common areas cited were quality of life and care (13) and pharmacy service (10). The most serious was cited under the CMS rule to "protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody" (tag F0600, level K, August 12, 2024). 3 citations were under CMS's abuse, neglect and exploitation rules.
December 1, 2025 · 1 citation · includes complaint inspection
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
July 31, 2025 · 9 citations · includes complaint inspection
EProvide care and assistance to perform activities of daily living for any resident who is unable.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EProvide and implement an infection prevention and control program.
EMake sure that a working call system is available in each resident's bathroom and bathing area.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide safe and appropriate respiratory care for a resident when needed.
DProvide or obtain dental services for each resident.
June 3, 2025 · 1 citation · includes complaint inspection
EProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 22, 2025 · 2 citations · includes complaint inspection
EProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
EEnsure that residents are free from significant medication errors.
May 1, 2025 · 1 citation · includes complaint inspection
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
April 4, 2025 · 1 citation · includes complaint inspection
DPrepare residents for a safe transfer or discharge from the nursing home.
December 7, 2024 · 1 citation · includes complaint inspection
DProvide safe and appropriate respiratory care for a resident when needed.
December 2, 2024 · 1 citation · includes complaint inspection
EReasonably accommodate the needs and preferences of each resident.
September 16, 2024 · 1 citation, includes actual harm · includes complaint inspection
GProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
August 30, 2024 · 3 citations · includes complaint inspection
EProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
ESafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
August 12, 2024 · 5 citations, includes immediate jeopardy · includes complaint inspection
KProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
KDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
KRespond appropriately to all alleged violations.
KDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide and implement an infection prevention and control program.
August 3, 2024 · 1 citation · includes complaint inspection
EProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
June 14, 2024 · 1 citation, includes immediate jeopardy · includes complaint inspection
JEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
June 10, 2024 · 1 citation · includes complaint inspection
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
May 31, 2024 · 4 citations
EEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
ESafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
March 28, 2024 · 3 citations · includes complaint inspection
DProvide doctor's orders for the resident's immediate care at the time the resident was admitted.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
February 28, 2024 · 2 citations · includes complaint inspection
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
October 16, 2023 · 1 citation · includes complaint inspection
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
March 17, 2023 · 5 citations
EProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
DEnsure that residents are free from significant medication errors.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DProvide and implement an infection prevention and control program.
Questions to ask on a tour of The Hillcrest of North Dallas
- Inspectors cited the home at the immediate-jeopardy level on August 12, 2024 under the rule on freedom from abuse, neglect, and exploitation. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on August 12, 2024. How are staff trained, and how are concerns reported?
- CMS rates staffing 1 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Nursing staff turnover was 64.1% a year. How many of the staff come from agencies?
- CMS rates short-stay quality 2 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
4 penalties in the last three years, including $221,052 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Aug 3, 2024 | Fine | $12,202 |
| Aug 3, 2024 | Fine | $199,833 |
| Aug 3, 2024 | Payment Denial | 4 days of payments denied |
| May 31, 2024 | Fine | $9,017 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 1/5 | 1/5 | 4/5 |
| August 2026 | 1/5 | 1/5 | 1/5 | 4/5 |
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Location
Hospitals near The Hillcrest of North Dallas
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
- 0.7 mi
-
0.8 mi
Baylor Regional Medical Center at Plano PlanoEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 3h 26m for patients treated and sent home
-
0.8 mi
The Heart Hospital Baylor Plano PlanoEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 2h 40m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
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Compare The Hillcrest of North Dallas with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Carrara · Plano · 5 stars · 0.5 mi
- The Legacy at Willow Bend · Plano · 5 stars · 5.1 mi
- Lindan Park Care Center · Richardson · 5 stars · 5.5 mi
- The Legacy Midtown Park · Dallas · 5 stars · 7.7 mi
Other Opco Skilled Management nursing homes in Texas
- Brentwood Place One · Dallas · 5 stars
- Brentwood Place Two · Dallas · 4 stars
- Cypress Springs Wellness & Rehabilitation · Mount Vernon · 3 stars
- Ft. Worth Southwest Nursing Center · Fort Worth · 3 stars
- San Antonio Wellness & Rehabilitation · San Antonio · 3 stars
- Village Creek Nursing & Rehabilitation · Fort Worth · 3 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 68 Opco Skilled Management nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.