All states › Virginia › Norton › Norton Community Hospital SNF Unit
100 15th St NW Norton, VA 24273 · Wise County
CMS certification number 495374 · See this home on Medicare Care Compare
Is Norton Community Hospital SNF Unit a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Norton Community Hospital SNF Unit as of October 2026.
CMS rates it 5 out of 5 stars overall, above the Virginia average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 5.99 hours per resident per day at Norton Community Hospital SNF Unit, above the Virginia median of 3.57 (US median: 3.72). About 3.47 of those hours are from registered nurses. On weekends it falls to 4.75 hours, 21% below its all-week average. Ask how weekends are staffed. 11.1% of nursing staff left within a year (Virginia median 47.7%). That is lower than most homes in Virginia, a sign of a steadier team.
About this nursing home
Paying for care at Norton Community Hospital SNF Unit: Medicare and Medicaid
Norton Community Hospital SNF Unit is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Virginia's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
This home is located in a hospital.
Health inspections
The most recent standard inspection was on February 12, 2026 and found 6 deficiencies. In total, inspectors issued 21 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 21 citations at Norton Community Hospital SNF Unit across 3 inspection dates. 1 was at the actual-harm level (G–I), most recently on February 12, 2026. The most common areas cited were pharmacy service (6) and infection control (5). The most serious was cited under the CMS rule to "educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status" (tag F0887, level G, February 12, 2026).
February 12, 2026 · 6 citations
GEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
DAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
DEncode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
DEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
DProvide and implement an infection prevention and control program.
DDevelop and implement policies and procedures for flu and pneumonia vaccinations.
April 29, 2021 · 8 citations
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DEnsure each resident receives an accurate assessment.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
DProvide and implement an infection prevention and control program.
September 6, 2018 · 7 citations
DKeep residents' personal and medical records private and confidential.
DEnsure services provided by the nursing facility meet professional standards of quality.
DProvide safe, appropriate dialysis care/services for a resident who requires such services.
DEnsure each resident’s drug regimen must be free from unnecessary drugs.
DEnsure that residents are free from significant medication errors.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DProvide and implement an infection prevention and control program.
Questions to ask on a tour of Norton Community Hospital SNF Unit
- Inspectors cited the home at the actual-harm level on February 12, 2026 under the rule on infection control. What changed afterwards, and can I see the plan of correction?
- Weekend staffing is 21% below the all-week average. Who is on duty on Saturday nights?
- The home averages about 20% of its beds filled. Are any units closed?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years, including $6,760 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Feb 12, 2026 | Fine | $6,760 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 5/5 | 4/5 | 5/5 | 4/5 |
| August 2026 | 5/5 | 4/5 | 5/5 | 4/5 |
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Location
Hospitals near Norton Community Hospital SNF Unit
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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7.1 mi
Wellmont Lonesome Pine Hospital Big Stone GapEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 2h 11m for patients treated and sent home
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15.6 mi
Whitesburg Arh Hospital WhitesburgEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 40m for patients treated and sent home
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19.2 mi
Dickenson Community Hospital ClintwoodEmergency roomMedian ER visit 1h 49m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
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Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.