All states › Virginia › Wise › Heritage Hall Wise
9434 Coeburn Mountain Road Wise, VA 24293 · Wise County
CMS certification number 495350 · See this home on Medicare Care Compare
Is Heritage Hall Wise a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Heritage Hall Wise as of October 2026.
CMS rates it 4 out of 5 stars overall, above the Virginia average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.54 hours per resident per day at Heritage Hall Wise, about the same as the Virginia median of 3.57 (US median: 3.72). About 0.34 of those hours are from registered nurses. On weekends it falls to 2.92 hours, 18% below its all-week average. Ask how weekends are staffed. 34.1% of nursing staff left within a year (Virginia median 47.7%). That is lower than most homes in Virginia, a sign of a steadier team.
About this nursing home
Paying for care at Heritage Hall Wise: Medicare and Medicaid
Heritage Hall Wise is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Virginia's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on August 1, 2024 and found 3 deficiencies. CMS notes that this home's most recent inspection was more than two years ago. In total, inspectors issued 20 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 20 citations at Heritage Hall Wise across 3 inspection dates. None were at the actual-harm or immediate-jeopardy levels; 20 were "potential for more than minimal harm" (D–F) and 0 were minimal (A–C). The most common areas cited were quality of life and care (7) and pharmacy service (4). The most serious was cited under the CMS rule to "ensure each resident receives an accurate assessment" (tag F0641, level D, August 1, 2024).
August 1, 2024 · 3 citations
DEnsure each resident receives an accurate assessment.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DProvide safe and appropriate respiratory care for a resident when needed.
August 16, 2021 · 8 citations
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DEnsure medication error rates are not 5 percent or greater.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DEnsure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DArrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
DProvide and implement an infection prevention and control program.
September 26, 2019 · 9 citations
DHonor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide safe and appropriate respiratory care for a resident when needed.
DProvide safe, appropriate pain management for a resident who requires such services.
DProvide safe, appropriate dialysis care/services for a resident who requires such services.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DEnsure that residents are free from significant medication errors.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Questions to ask on a tour of Heritage Hall Wise
- CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Weekend staffing is 18% below the all-week average. Who is on duty on Saturday nights?
- The last standard inspection was more than two years ago. Can I see any recent complaint inspection results?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 4/5 | 4/5 | 2/5 | 3/5 |
| August 2026 | 4/5 | 4/5 | 2/5 | 2/5 |
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Location
Hospitals near Heritage Hall Wise
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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12.5 mi
Wellmont Lonesome Pine Hospital Big Stone GapEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 2h 11m for patients treated and sent home
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14.6 mi
Dickenson Community Hospital ClintwoodEmergency roomMedian ER visit 1h 49m for patients treated and sent home
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17.2 mi
Whitesburg Arh Hospital WhitesburgEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 40m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Heritage Hall Wise › All nursing homes in Wise ›
Compare Heritage Hall Wise with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Norton Community Hospital SNF Unit · Norton · 5 stars · 5.4 mi
Other Heritage Hall nursing homes in Virginia
- Heritage Hall Front Royal · Front Royal · 5 stars
- Heritage Hall-Leesburg · Leesburg · 5 stars
- Heritage Hall - Brookneal · Brookneal · 5 stars
- Heritage Hall Clintwood · Clintwood · 4 stars
- Heritage Hall-Rich Creek · Rich Creek · 4 stars
- Heritage Hall-Blackstone · Blackstone · 4 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 15 Heritage Hall nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.