All states › Virginia › Roanoke › Pheasant Ridge Nursing and Rehabilitation
4355 Pheasant Ridge Road Roanoke, VA 24014 · Roanoke City County
All 11 nursing homes in Roanoke, VA (11 take Medicaid)
CMS certification number 495325 · See this home on Medicare Care Compare
Is Pheasant Ridge Nursing and Rehabilitation a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Pheasant Ridge Nursing and Rehabilitation as of October 2026.
CMS rates it 1 out of 5 stars overall, below the Virginia average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.30 hours per resident per day at Pheasant Ridge Nursing and Rehabilitation, below the Virginia median of 3.57 (US median: 3.72). About 0.62 of those hours are from registered nurses. On weekends it falls to 2.89 hours, 12% below its all-week average. 52.5% of nursing staff left within a year (Virginia median 47.7%).
About this nursing home
Paying for care at Pheasant Ridge Nursing and Rehabilitation: Medicare and Medicaid
Pheasant Ridge Nursing and Rehabilitation is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Virginia's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on January 19, 2024 and found 8 deficiencies, plus 21 from complaint inspections in the same period. CMS notes that this home's most recent inspection was more than two years ago. In total, inspectors issued 44 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 44 citations at Pheasant Ridge Nursing and Rehabilitation across 6 inspection dates, 31 of them from complaint investigations. 4 were at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on July 28, 2026 (complaint inspection). The most common areas cited were quality of life and care (12) and resident assessment and care planning (12). The most serious was cited under the CMS rule to "immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident" (tag F0580, level J, July 28, 2026). 2 citations were under CMS's abuse, neglect and exploitation rules.
July 28, 2026 · 12 citations · includes complaint inspection
JImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
JEnsure that residents are free from significant medication errors.
JProvide timely, quality laboratory services/tests to meet the needs of residents.
GProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
GEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
EProtect each resident from the wrongful use of the resident's belongings or money.
EProvide care and assistance to perform activities of daily living for any resident who is unable.
EProvide appropriate treatment and care according to orders, resident’s preferences and goals.
EProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DEnsure services provided by the nursing facility meet professional standards of quality.
May 7, 2026 · 7 citations, includes actual harm · includes complaint inspection
GEnsure services provided by the nursing facility meet professional standards of quality.
GProvide enough food/fluids to maintain a resident's health.
GProvide safe, appropriate pain management for a resident who requires such services.
GProvide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
EProvide appropriate treatment and care according to orders, resident’s preferences and goals.
EProvide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
November 21, 2024 · 10 citations, includes immediate jeopardy · includes complaint inspection
JProvide appropriate treatment and care according to orders, resident’s preferences and goals.
EEnsure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
DLet each resident or the resident's legal representative access or purchase copies of all the resident's records.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DProvide doctor's orders for the resident's immediate care at the time the resident was admitted.
DCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide safe and appropriate respiratory care for a resident when needed.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
January 19, 2024 · 10 citations · includes complaint inspection
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DReasonably accommodate the needs and preferences of each resident.
DEnsure each resident receives an accurate assessment.
DEnsure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
CPost nurse staffing information every day.
August 3, 2022 · 4 citations
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DEnsure each resident’s drug regimen must be free from unnecessary drugs.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
April 8, 2021 · 1 citation
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
Questions to ask on a tour of Pheasant Ridge Nursing and Rehabilitation
- Inspectors cited the home at the immediate-jeopardy level on July 28, 2026 under the rule on resident rights. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on July 28, 2026. How are staff trained, and how are concerns reported?
- The last standard inspection was more than two years ago. Can I see any recent complaint inspection results?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years, including $191,957 in fines.
| Date | Type | Amount or length |
|---|---|---|
| May 7, 2026 | Fine | $191,957 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 1/5 | 3/5 | 4/5 |
| August 2026 | 2/5 | 2/5 | 2/5 | 4/5 |
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Location
Hospitals near Pheasant Ridge Nursing and Rehabilitation
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
-
2.3 mi
Carilion Medical Center RoanokeEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 4h 32m for patients treated and sent home
- 4.7 mi
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4.7 mi
Lewisgale Medical Center SalemEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 2h 2m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
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Higher-rated nursing homes within 10 miles
- Brandon Oaks Nursing and Rehabilitation Center · Roanoke · 5 stars · 4.0 mi
- Our Lady of the Valley · Roanoke · 5 stars · 4.0 mi
- Davis and McDaniel Veterans Care Center · Roanoke · 5 stars · 4.8 mi
- Berkshire Health & Rehabilitation Center · Vinton · 5 stars · 5.4 mi
Other Avardis Health nursing homes in Virginia
- Jamestown Health and Rehabilitation · Williamsburg · 4 stars
- Grayson Health and Rehabilitation · Independence · 4 stars
- Skyline Nursing & Rehabilitation · Floyd · 3 stars
- Windsor Grove Health and Rehabilitation · Windsor · 2 stars
- Ashland Nursing and Rehabilitation · Ashland · 1 stars
- Ghent Health and Rehabilitation · Norfolk · 1 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 38 Avardis Health nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.