All states › West Virginia › White Sulphur Spring › White Sulphur Springs Center
345 Pocahontas Trail White Sulphur Spring, WV 24986 · Greenbrier County
CMS certification number 515100 · See this home on Medicare Care Compare
Is White Sulphur Springs Center a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for White Sulphur Springs Center as of October 2026.
CMS rates it 3 out of 5 stars overall, about the same as the West Virginia average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.01 hours per resident per day at White Sulphur Springs Center, below the West Virginia median of 3.48 (US median: 3.72). About 0.84 of those hours are from registered nurses. On weekends it falls to 2.56 hours, 15% below its all-week average. Ask how weekends are staffed. 29.8% of nursing staff left within a year (West Virginia median 42.3%). That is lower than most homes in West Virginia, a sign of a steadier team.
About this nursing home
Paying for care at White Sulphur Springs Center: Medicare and Medicaid
White Sulphur Springs Center is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet West Virginia's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on September 10, 2025 and found 8 deficiencies, plus 2 from complaint inspections in the same period. In total, inspectors issued 45 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 45 citations at White Sulphur Springs Center across 4 inspection dates, 3 of them from complaint investigations. 4 were at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on September 10, 2025. The most common areas cited were quality of life and care (12) and nutrition and dietary (9). The most serious was cited under the CMS rule to "ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs" (tag F0805, level K, September 10, 2025). 1 citation was under CMS's abuse, neglect and exploitation rules.
November 19, 2025 · 1 citation · includes complaint inspection
DHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
September 10, 2025 · 9 citations, includes immediate jeopardy · includes complaint inspection
KEnsure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
EProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
EEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EProvide and implement an infection prevention and control program.
DCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
July 11, 2024 · 24 citations, includes immediate jeopardy · includes complaint inspection
JProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
JProvide appropriate treatment and care according to orders, resident’s preferences and goals.
JEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
FEmploy sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
FDispose of garbage and refuse properly.
EDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
EProvide medically-related social services to help each resident achieve the highest possible quality of life.
ESafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
EProvide and implement an infection prevention and control program.
EMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DGive the resident's representative the ability to exercise the resident's rights.
DEnsure that residents are fully informed and understand their health status, care and treatments.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide enough food/fluids to maintain a resident's health.
DEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
DPost nurse staffing information every day.
DEnsure each resident must receive and the facility must provide necessary behavioral health care and services.
DProvide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
DProvide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
DEnsure each resident’s drug regimen must be free from unnecessary drugs.
DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
DHave a plan that describes the process for conducting QAPI and QAA activities.
DSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
March 8, 2023 · 11 citations
EProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
EEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
EEnsure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EProvide and implement an infection prevention and control program.
EMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
DEnsure each resident receives an accurate assessment.
DCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
BMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Questions to ask on a tour of White Sulphur Springs Center
- Inspectors cited the home at the immediate-jeopardy level on September 10, 2025 under the rule on nutrition and dietary. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on July 11, 2024. How are staff trained, and how are concerns reported?
- Weekend staffing is 15% below the all-week average. Who is on duty on Saturday nights?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
4 penalties in the last three years, including $59,233 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Sep 10, 2025 | Fine | $18,782 |
| Jul 11, 2024 | Fine | $10,023 |
| Jul 11, 2024 | Fine | $13,627 |
| Jul 11, 2024 | Fine | $16,801 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 3/5 | 2/5 | 3/5 | 5/5 |
| August 2026 | 3/5 | 2/5 | 3/5 | 5/5 |
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Location
Hospitals near White Sulphur Springs Center
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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12.2 mi
Greenbrier Valley Medical Center RonceverteEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 3h 6m for patients treated and sent home
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20.8 mi
Alleghany Regional Hospital Jackson RiverEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 1h 52m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
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Other Genesis Healthcare nursing homes in West Virginia
- Care Haven Center · Martinsburg · 5 stars
- Pine View Center · Harrisville · 5 stars
- Hilltop Center · Hilltop · 4 stars
- Canterbury Center · Shepherdstown · 4 stars
- The Madison · Morgantown · 3 stars
- Raleigh Center · Daniels · 3 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 183 Genesis Healthcare nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.