All states › Wisconsin › Clintonville › The Pines Post Acute and Memory Care
1625 E Main St Clintonville, WI 54929 · Waupaca County
All 2 nursing homes in Clintonville, WI (2 take Medicaid)
CMS certification number 525497 · See this home on Medicare Care Compare
Is The Pines Post Acute and Memory Care a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for The Pines Post Acute and Memory Care as of October 2026.
CMS rates it 3 out of 5 stars overall, about the same as the Wisconsin average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.39 hours per resident per day at The Pines Post Acute and Memory Care, below the Wisconsin median of 4.04 (US median: 3.72). About 0.52 of those hours are from registered nurses. On weekends it falls to 2.98 hours, 12% below its all-week average. 49.1% of nursing staff left within a year (Wisconsin median 45.7%). 2 administrators left in the past year.
About this nursing home
Paying for care at The Pines Post Acute and Memory Care: Medicare and Medicaid
The Pines Post Acute and Memory Care is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Wisconsin's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on July 17, 2025 and found 6 deficiencies, plus 1 from complaint inspections in the same period. In total, inspectors issued 19 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 19 citations at The Pines Post Acute and Memory Care across 6 inspection dates, 5 of them from complaint investigations. 1 was at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on May 1, 2025 (complaint inspection). The most common areas cited were quality of life and care (5) and freedom from abuse, neglect, and exploitation (4). The most serious was cited under the CMS rule to "ensure that each resident is free from the use of physical restraints, unless needed for medical treatment" (tag F0604, level J, May 1, 2025). 4 citations were under CMS's abuse, neglect and exploitation rules.
August 6, 2026 · 1 citation · includes complaint inspection
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
July 17, 2025 · 6 citations
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DReasonably accommodate the needs and preferences of each resident.
DProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide enough food/fluids to maintain a resident's health.
June 19, 2025 · 2 citations, includes actual harm · includes complaint inspection
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
May 1, 2025 · 2 citations, includes immediate jeopardy · includes complaint inspection
JEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.
DDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
May 15, 2024 · 5 citations
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DProvide and implement an infection prevention and control program.
May 10, 2023 · 3 citations
DRespond appropriately to all alleged violations.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DEnsure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Questions to ask on a tour of The Pines Post Acute and Memory Care
- Inspectors cited the home at the immediate-jeopardy level on May 1, 2025 under the rule on freedom from abuse, neglect, and exploitation. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on June 19, 2025. How are staff trained, and how are concerns reported?
- CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Several administrators left in the past year. What has changed for residents since then?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years, including $11,960 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Jun 19, 2025 | Fine | $11,960 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 3/5 | 3/5 | 2/5 | 4/5 |
| August 2026 | 4/5 | 3/5 | 2/5 | 5/5 |
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Location
Hospitals near The Pines Post Acute and Memory Care
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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8.1 mi
Shawano Med Ctr ShawanoEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 1h 48m for patients treated and sent home
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20.6 mi
New London Family Med Ctr New LondonEmergency roomMedian ER visit 1h 23m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near The Pines Post Acute and Memory Care › All nursing homes in Clintonville ›
Compare The Pines Post Acute and Memory Care with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Greentree Health and Rehabilitation Center · Clintonville · 4 stars · 4.7 mi
- Shawano Health Services · Shawano · 4 stars · 7.1 mi
Other The Ensign Group nursing homes in Wisconsin
- Greentree Health and Rehabilitation Center · Clintonville · 4 stars
- Timber Ridge Health and Rehabilitation · Stevens Point · 4 stars
- Wood Aven Health and Rehabilitation · Wausau · 3 stars
- Pine Crest Health and Memory Care · Merrill · 3 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 347 The Ensign Group nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.