All states › Wisconsin › Shawano › Birch Hill Health Services
1475 Birch Hill Lane Shawano, WI 54166 · Shawano County
All 3 nursing homes in Shawano, WI (3 take Medicaid)
CMS certification number 525412 · See this home on Medicare Care Compare
Is Birch Hill Health Services a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Birch Hill Health Services as of October 2026.
CMS rates it 3 out of 5 stars overall, about the same as the Wisconsin average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.29 hours per resident per day at Birch Hill Health Services, below the Wisconsin median of 4.04 (US median: 3.72). About 0.56 of those hours are from registered nurses. On weekends it falls to 2.92 hours, 11% below its all-week average. 36.1% of nursing staff left within a year (Wisconsin median 45.7%).
About this nursing home
Paying for care at Birch Hill Health Services: Medicare and Medicaid
Birch Hill Health Services is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Wisconsin's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on February 11, 2026 and found 5 deficiencies, plus 6 from complaint inspections in the same period. In total, inspectors issued 22 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 22 citations at Birch Hill Health Services across 6 inspection dates, 9 of them from complaint investigations. None were at the actual-harm or immediate-jeopardy levels; 22 were "potential for more than minimal harm" (D–F) and 0 were minimal (A–C). The most common areas cited were freedom from abuse, neglect, and exploitation (6) and infection control (4). The most serious was cited under the CMS rule to "provide and implement an infection prevention and control program" (tag F0880, level F, August 30, 2023). 6 citations were under CMS's abuse, neglect and exploitation rules.
July 1, 2026 · 2 citations · includes complaint inspection
DKeep residents' personal and medical records private and confidential.
DProvide and implement an infection prevention and control program.
February 11, 2026 · 5 citations
DGive the resident's representative the ability to exercise the resident's rights.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DRespond appropriately to all alleged violations.
DProvide enough food/fluids to maintain a resident's health.
DProvide and implement an infection prevention and control program.
November 10, 2025 · 4 citations · includes complaint inspection
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DRespond appropriately to all alleged violations.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 20, 2025 · 2 citations · includes complaint inspection
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DRespond appropriately to all alleged violations.
September 25, 2024 · 7 citations · includes complaint inspection
EDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DAllow residents to self-administer drugs if determined clinically appropriate.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
DProvide and implement an infection prevention and control program.
August 30, 2023 · 2 citations
FProvide and implement an infection prevention and control program.
DPASARR screening for Mental disorders or Intellectual Disabilities
Questions to ask on a tour of Birch Hill Health Services
- CMS cited the home under its abuse and neglect rules on February 11, 2026. How are staff trained, and how are concerns reported?
- CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- CMS rates short-stay quality 1 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 3/5 | 3/5 | 2/5 | 2/5 |
| August 2026 | 2/5 | 3/5 | 3/5 | 1/5 |
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Location
Hospitals near Birch Hill Health Services
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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1.9 mi
Shawano Med Ctr ShawanoEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 1h 48m for patients treated and sent home
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23.7 mi
HSHS St Clare Memorial Hospital Oconto FallsEmergency roomMedian ER visit 1h 37m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Birch Hill Health Services › All nursing homes in Shawano ›
Compare Birch Hill Health Services with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Shawano Health Services · Shawano · 4 stars · 0.8 mi
Other North Shore Healthcare nursing homes in Wisconsin
- Hammond Health Services · Hammond · 5 stars
- Kewaunee Health Services · Kewaunee · 5 stars
- Ellsworth Health Services · Ellsworth · 5 stars
- Twin Ports Health Services · Superior · 5 stars
- Delavan Health Services · Delavan · 5 stars
- Cornell Health Services · Cornell · 5 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 57 North Shore Healthcare nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.