facebook tracking Twin Ports Health Services, Superior WI: CMS Ratings
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Twin Ports Health Services

All states › Wisconsin › Superior › Twin Ports Health Services

1612 N 37th St Superior, WI 54880 · Douglas County

(715) 392-5144

All 3 nursing homes in Superior, WI (3 take Medicaid)

Accepts Medicare Accepts Medicaid 90 certified beds For profit

CMS certification number 525370 · See this home on Medicare Care Compare

Ratings come from CMS and are updated monthly; these are from October 2026. Check the latest inspection report and visit in person before you decide.

Is Twin Ports Health Services a good nursing home? Reviews, ratings and inspection record

There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Twin Ports Health Services as of October 2026.

CMS rates it 5 out of 5 stars overall, above the Wisconsin average of 3.1. Inspectors issued 10 citations in the last three years. CMS reports no fines or payment denials in that time. For short-term rehab patients CMS rates quality 3 out of 5; for long-term residents, 4 out of 5.

Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.

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Compare with the 3 closest homes

Staffing

Nursing staff spend about 3.57 hours per resident per day at Twin Ports Health Services, below the Wisconsin median of 4.04 (US median: 3.72). About 1.16 of those hours are from registered nurses. On weekends it falls to 3.15 hours, 12% below its all-week average. 22.4% of nursing staff left within a year (Wisconsin median 45.7%). That is lower than most homes in Wisconsin, a sign of a steadier team.

Nursing care per resident per day 3.57 hours
Below the Wisconsin median of 4.04 Registered nurses, licensed practical nurses and aides combined, from payroll records.
Registered nurse hours 1.16 per resident a day RNs handle assessments, medications and changes in condition.
Weekend nursing care 3.15 hours Per resident a day. A big drop from weekdays can mean thin weekend staffing.
Nursing staff turnover 22.4% a year Share of nursing staff who left over a year. Lower usually means steadier care.
Registered nurse turnover 18.2% a year Share of registered nurses who left over a year.
Administrators who left 0 in the past year Frequent leadership changes are worth asking about on a visit.

About this nursing home

Certified beds90
Residents per day 78 About 87% of beds filled, on average
OwnershipFor profit - Corporation
Payment acceptedMedicare and Medicaid
Certified sinceJune 1984
Part of a chainNorth Shore Healthcare
Legal business nameNSH SUPERIOR LLC

Paying for care at Twin Ports Health Services: Medicare and Medicaid

Twin Ports Health Services is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Wisconsin's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.

In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.

Health inspections

The most recent standard inspection was on January 22, 2026 and found 3 deficiencies. In total, inspectors issued 10 citations in the last three years.

Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.

What the inspections found

Over the last three years, inspectors issued 10 citations at Twin Ports Health Services across 4 inspection dates, 1 of them from complaint investigations. None were at the actual-harm or immediate-jeopardy levels; 10 were "potential for more than minimal harm" (D–F) and 0 were minimal (A–C). The most common areas cited were quality of life and care (4) and infection control (2). The most serious was cited under the CMS rule to "procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards" (tag F0812, level F, September 25, 2024).

January 22, 2026 · 3 citations

EProvide and implement an infection prevention and control program.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0880 · Deficient, Provider has date of correction (Feb 20, 2026)

DProvide appropriate treatment and care according to orders, resident’s preferences and goals.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0684 · Deficient, Provider has date of correction (Feb 20, 2026)

DProvide appropriate pressure ulcer care and prevent new ulcers from developing.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0686 · Deficient, Provider has date of correction (Feb 20, 2026)

July 18, 2025 · 1 citation · includes complaint inspection

DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0689 · Complaint inspection · Deficient, Provider has date of correction (Aug 15, 2025)

September 25, 2024 · 4 citations

FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Potential for more than minimal harm · Nutrition and Dietary Deficiencies · Tag F0812 · Deficient, Provider has date of correction (Oct 23, 2024)

DProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0623 · Deficient, Provider has date of correction (Oct 23, 2024)

DNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0625 · Deficient, Provider has date of correction (Oct 23, 2024)

DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0656 · Deficient, Provider has date of correction (Oct 23, 2024)

September 13, 2023 · 2 citations

DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0690 · Deficient, Provider has date of correction (Oct 11, 2023)

DProvide and implement an infection prevention and control program.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0880 · Deficient, Provider has date of correction (Oct 11, 2023)

Questions to ask on a tour of Twin Ports Health Services

  1. What do families most often ask you about before moving in?
  2. Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
  3. When is the first care-plan meeting, and can family attend?

Questions come from this home's CMS data: its inspections, staffing and ownership record.

Fines and payment denials

CMS reports no fines or payment denials for this home in the last three years.

Rating history

CMS monthOverallInspectionStaffingQuality
October 2026 5/5 4/5 5/5 4/5
August 2026 5/5 4/5 5/5 4/5
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Location

Hospitals near Twin Ports Health Services

The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.

Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.

Nearby nursing homes

Villa Marina Health and Rehabilitation Center Superior · 1.3 mi away ★★★★★ Inspection 4/5 · Staffing 5/5 72 beds · Medicaid
Dove Healthcare - Superior Superior · 2.1 mi away ★★☆☆☆ Inspection 2/5 · Staffing 3/5 118 beds · Medicaid
Middle River Health and Rehabilitation Center South Range · 15.1 mi away ★★★☆☆ Inspection 3/5 · Staffing 4/5 86 beds · Medicaid
Hayward Health Services Hayward · 54.9 mi away ★★★☆☆ Inspection 3/5 · Staffing 4/5 50 beds · Medicaid
Northern Lights HCC Washburn · 57.7 mi away ★★☆☆☆ Inspection 2/5 · Staffing 4/5 50 beds · Medicaid

More nursing homes near Twin Ports Health Services ›   All nursing homes in Superior ›

Compare Twin Ports Health Services with the 3 closest homes side by side ›

Other North Shore Healthcare nursing homes in Wisconsin

Affiliation comes from CMS's affiliated-entity data, October 2026. All 57 North Shore Healthcare nursing homes ›

Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.

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https://www.nursinghomesineachstate.com/wisconsin/superior/twin-ports-health-services/ · Data: CMS, October 2026 · Nursing Homes In Each State, not affiliated with CMS or Medicare.