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Complete Care at Hales Corners

All states › Wisconsin › Hales Corners › Complete Care at Hales Corners

9449 W. Forest Home Ave. Hales Corners, WI 53130 · Milwaukee County

(414) 529-6888

Accepts Medicare Accepts Medicaid 62 certified beds For profit

CMS certification number 525596 · See this home on Medicare Care Compare

Ratings come from CMS and are updated monthly; these are from October 2026. Check the latest inspection report and visit in person before you decide.

Is Complete Care at Hales Corners a good nursing home? Reviews, ratings and inspection record

There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Complete Care at Hales Corners as of October 2026.

CMS rates it 4 out of 5 stars overall, above the Wisconsin average of 3.1. Inspectors issued 17 citations in the last three years. CMS imposed 1 penalty, including $17,934 in fines, in that time. For short-term rehab patients CMS rates quality 3 out of 5; for long-term residents, 5 out of 5. Those results differ a lot, so ask about the unit your family member would be on.

Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.

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Compare with the 3 closest homes

Staffing

Nursing staff spend about 4.66 hours per resident per day at Complete Care at Hales Corners, above the Wisconsin median of 4.04 (US median: 3.72). About 0.79 of those hours are from registered nurses. On weekends it falls to 4.26 hours, 9% below its all-week average. 64.1% of nursing staff left within a year (Wisconsin median 45.7%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there. 2 administrators left in the past year.

Nursing care per resident per day 4.66 hours
Above the Wisconsin median of 4.04 Registered nurses, licensed practical nurses and aides combined, from payroll records.
Registered nurse hours 0.79 per resident a day RNs handle assessments, medications and changes in condition.
Weekend nursing care 4.26 hours Per resident a day. A big drop from weekdays can mean thin weekend staffing.
Nursing staff turnover 64.1% a year Share of nursing staff who left over a year. Lower usually means steadier care.
Registered nurse turnover 63.2% a year Share of registered nurses who left over a year.
Administrators who left 2 in the past year Frequent leadership changes are worth asking about on a visit.

About this nursing home

Certified beds62
Residents per day 56 About 90% of beds filled, on average
OwnershipFor profit - Corporation
Payment acceptedMedicare and Medicaid
Certified sinceJune 1996
Part of a chainComplete Care
Legal business nameHALES CORNERS CARE AND REHAB CENTER LLC

Paying for care at Complete Care at Hales Corners: Medicare and Medicaid

Complete Care at Hales Corners is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Wisconsin's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.

In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.

Health inspections

The most recent standard inspection was on June 18, 2025 and found 5 deficiencies, plus 6 from complaint inspections in the same period. In total, inspectors issued 17 citations in the last three years.

Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.

What the inspections found

Over the last three years, inspectors issued 17 citations at Complete Care at Hales Corners across 5 inspection dates, 7 of them from complaint investigations. 1 was at the actual-harm level (G–I), most recently on March 27, 2024. The most common areas cited were quality of life and care (5) and freedom from abuse, neglect, and exploitation (3). The most serious was cited under the CMS rule to "provide appropriate pressure ulcer care and prevent new ulcers from developing" (tag F0686, level G, March 27, 2024). 3 citations were under CMS's abuse, neglect and exploitation rules.

February 19, 2026 · 2 citations · includes complaint inspection

DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0550 · Complaint inspection · Deficient, Provider has date of correction (Feb 19, 2026)

DRespond appropriately to all alleged violations.

Potential for more than minimal harm · Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 · Complaint inspection · Deficient, Provider has date of correction (Feb 20, 2026)

December 5, 2025 · 3 citations · includes complaint inspection

DLet each resident or the resident's legal representative access or purchase copies of all the resident's records.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0573 · Complaint inspection · Deficient, Provider has date of correction (Dec 8, 2025)

DProvide appropriate treatment and care according to orders, resident’s preferences and goals.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0684 · Complaint inspection · Deficient, Provider has date of correction (Dec 8, 2025)

DMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Potential for more than minimal harm · Environmental Deficiencies · Tag F0925 · Complaint inspection · Deficient, Provider has date of correction (Dec 8, 2025)

June 18, 2025 · 6 citations · includes complaint inspection

DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Potential for more than minimal harm · Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 · Complaint inspection · Deficient, Provider has date of correction (Jun 27, 2025)

DProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0628 · Deficient, Provider has date of correction (Jun 25, 2025)

DProvide appropriate treatment and care according to orders, resident’s preferences and goals.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0684 · Deficient, Provider has date of correction (Jul 7, 2025)

DProvide enough food/fluids to maintain a resident's health.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0692 · Deficient, Provider has date of correction (Jul 7, 2025)

DEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Potential for more than minimal harm · Nutrition and Dietary Deficiencies · Tag F0804 · Deficient, Provider has date of correction (Jul 14, 2025)

DProvide special eating equipment and utensils for residents who need them and appropriate assistance.

Potential for more than minimal harm · Nutrition and Dietary Deficiencies · Tag F0810 · Deficient, Provider has date of correction (Jul 7, 2025)

March 27, 2024 · 2 citations, includes actual harm · includes complaint inspection

GProvide appropriate pressure ulcer care and prevent new ulcers from developing.

Actual harm · Quality of Life and Care Deficiencies · Tag F0686 · Deficient, Provider has date of correction (Apr 25, 2024)

DRespond appropriately to all alleged violations.

Potential for more than minimal harm · Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 · Complaint inspection · Deficient, Provider has date of correction (Apr 25, 2024)

January 12, 2023 · 4 citations

FEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Potential for more than minimal harm · Nutrition and Dietary Deficiencies · Tag F0803 · Deficient, Provider has date of correction (Feb 10, 2023)

FPerform COVID19 testing on residents and staff.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0886 · Deficient, Provider has date of correction (Jan 13, 2023)

DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0689 · Deficient, Provider has date of correction (Jan 13, 2023)

CEnsure staff are vaccinated for COVID-19

Potential for minimal harm · Infection Control Deficiencies · Tag F0888 · Deficient, Provider has date of correction (Jan 13, 2023)

Questions to ask on a tour of Complete Care at Hales Corners

  1. Inspectors cited the home at the actual-harm level on March 27, 2024 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
  2. CMS cited the home under its abuse and neglect rules on February 19, 2026. How are staff trained, and how are concerns reported?
  3. CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
  4. Nursing staff turnover was 64.1% a year. How many of the staff come from agencies?
  5. Several administrators left in the past year. What has changed for residents since then?
  6. Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
  7. When is the first care-plan meeting, and can family attend?

Questions come from this home's CMS data: its inspections, staffing and ownership record.

Fines and payment denials

1 penalty in the last three years, including $17,934 in fines.

DateTypeAmount or length
Mar 27, 2024 Fine $17,934

Rating history

CMS monthOverallInspectionStaffingQuality
October 2026 4/5 3/5 2/5 5/5
August 2026 3/5 3/5 3/5 3/5
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Location

Hospitals near Complete Care at Hales Corners

The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.

Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.

Nearby nursing homes

Clement Manor Health Care Center Greenfield · 1.8 mi away ★☆☆☆☆ Inspection 1/5 · Staffing 4/5 50 beds · Medicaid
Greendale Park Nursing and Rehab Greendale · 2.5 mi away ★☆☆☆☆ Inspection 1/5 · Staffing 2/5 105 beds · Medicaid
Maplewood Center West Allis · 3.0 mi away ★☆☆☆☆ Inspection 1/5 · Staffing 4/5 150 beds · Medicaid
Complete Care at Southpointe Greenfield · 3.2 mi away ★★★★☆ Inspection 3/5 · Staffing 3/5 174 beds · Medicaid
Sunrise Health Services Milwaukee · 4.0 mi away ★★☆☆☆ Inspection 2/5 · Staffing 3/5 99 beds · Medicaid

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Other Complete Care nursing homes in Wisconsin

Affiliation comes from CMS's affiliated-entity data, October 2026. All 85 Complete Care nursing homes ›

Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.

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https://www.nursinghomesineachstate.com/wisconsin/hales-corners/complete-care-at-hales-corners/ · Data: CMS, October 2026 · Nursing Homes In Each State, not affiliated with CMS or Medicare.