All states › Arizona › Lakeside › Haven of Lakeside
3401 North Lockwood Drive Lakeside, AZ 85929 · Navajo County
CMS certification number 035277 · See this home on Medicare Care Compare
Is Haven of Lakeside a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Haven of Lakeside as of October 2026.
CMS rates it 1 out of 5 stars overall, below the Arizona average of 3.4.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.17 hours per resident per day at Haven of Lakeside, below the Arizona median of 3.76 (US median: 3.72). About 0.59 of those hours are from registered nurses. On weekends it falls to 2.87 hours, 9% below its all-week average. 45.6% of nursing staff left within a year (Arizona median 45.8%).
About this nursing home
Paying for care at Haven of Lakeside: Medicare and Medicaid
Haven of Lakeside is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Arizona's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on November 19, 2025 and found 14 deficiencies, plus 5 from complaint inspections in the same period. In total, inspectors issued 48 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 48 citations at Haven of Lakeside across 12 inspection dates, 16 of them from complaint investigations. 1 was at the actual-harm level (G–I), most recently on June 11, 2025. The most common areas cited were freedom from abuse, neglect, and exploitation (13) and quality of life and care (12). The most serious was cited under the CMS rule to "ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents" (tag F0689, level G, June 11, 2025). 13 citations were under CMS's abuse, neglect and exploitation rules.
January 27, 2026 · 2 citations · includes complaint inspection
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
January 21, 2026 · 3 citations · includes complaint inspection
DDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DRespond appropriately to all alleged violations.
November 19, 2025 · 14 citations
EEnsure services provided by the nursing facility meet professional standards of quality.
EEnsure the activities program is directed by a qualified professional.
EPost nurse staffing information every day.
EEnsure medication error rates are not 5 percent or greater.
EDevelop, implement, and/or maintain an effective training program for all new and existing staff members.
EEnsure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
EGive their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DPASARR screening for Mental disorders or Intellectual Disabilities
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DInclude as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
DProvide behavior health training consistent with the requirements and as determined by a facility assessment.
July 16, 2025 · 1 citation · includes complaint inspection
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
July 9, 2025 · 2 citations · includes complaint inspection
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DRespond appropriately to all alleged violations.
June 11, 2025 · 1 citation, includes actual harm · includes complaint inspection
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
March 4, 2025 · 3 citations · includes complaint inspection
DDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
February 21, 2025 · 1 citation · includes complaint inspection
EProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
February 6, 2025 · 1 citation · includes complaint inspection
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
October 1, 2024 · 1 citation · includes complaint inspection
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
June 6, 2024 · 5 citations · includes complaint inspection
EHave the Quality Assessment and Assurance group have the required members and meet at least quarterly
DHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
December 8, 2022 · 14 citations
ECreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
EDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
EEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
EProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
EEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
EImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
DProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
DNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
DAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
DEnsure each resident receives an accurate assessment.
DEnsure the activities program is directed by a qualified professional.
DProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
DProvide safe, appropriate pain management for a resident who requires such services.
DEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Questions to ask on a tour of Haven of Lakeside
- Inspectors cited the home at the actual-harm level on June 11, 2025 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on January 21, 2026. How are staff trained, and how are concerns reported?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years, including $8,278 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Jun 11, 2025 | Fine | $8,278 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 1/5 | 3/5 | 1/5 |
| August 2026 | 1/5 | 1/5 | 3/5 | 1/5 |
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Location
Hospitals near Haven of Lakeside
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
-
0.1 mi
Summit Healthcare Regional Medical Center Show LowEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 3h 3m for patients treated and sent home
- 3.6 mi
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21.0 mi
Baptist Health - van Buren Van BurenEmergency roomMedian ER visit 1h 11m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Haven of Lakeside › All nursing homes in Lakeside ›
Compare Haven of Lakeside with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Haven of Show Low · Show Low · 2 stars · 0.1 mi
Other Haven Health nursing homes in Arizona
- Haven of Yuma · Yuma · 5 stars
- Haven Health Green Valley · Green Valley · 5 stars
- Haven of Saguaro Valley · Tucson · 5 stars
- Haven Health Prescott · Prescott · 4 stars
- Haven of Douglas · Douglas · 4 stars
- Haven of Tucson · Tucson · 3 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 20 Haven Health nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.