facebook tracking Haven of Phoenix, Phoenix AZ: CMS Ratings & Inspections
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Haven of Phoenix

All states › Arizona › Phoenix › Haven of Phoenix

4202 North 20th Avenue Phoenix, AZ 85015 · Maricopa County

(602) 264-3824

All 23 nursing homes in Phoenix, AZ (21 take Medicaid)

Cited for abuse Accepts Medicare Accepts Medicaid 114 certified beds For profit

CMS certification number 035107 · See this home on Medicare Care Compare

CMS abuse icon CMS marks this nursing home with its abuse icon. CMS shows the icon for homes with abuse citations in recent inspections: an abuse citation where residents were harmed (scope and severity G or higher) within the past year, or abuse citations at D or higher (potential for harm) in each of the last two years. Shown as of October 2026. Details on Care Compare.

Ratings come from CMS and are updated monthly; these are from October 2026. Check the latest inspection report and visit in person before you decide.

Is Haven of Phoenix a good nursing home? Reviews, ratings and inspection record

There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Haven of Phoenix as of October 2026.

CMS rates it 3 out of 5 stars overall, about the same as the Arizona average of 3.4. Inspectors issued 20 citations in the last three years. CMS imposed 1 penalty, including $8,278 in fines, in that time. For short-term rehab patients CMS rates quality 5 out of 5; for long-term residents, 5 out of 5. CMS currently shows its abuse icon for this home (see above).

Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.

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Compare with the 3 closest homes

Staffing

Nursing staff spend about 3.26 hours per resident per day at Haven of Phoenix, below the Arizona median of 3.76 (US median: 3.72). About 0.45 of those hours are from registered nurses. On weekends it falls to 2.88 hours, 12% below its all-week average. 42.2% of nursing staff left within a year (Arizona median 45.8%).

Nursing care per resident per day 3.26 hours
Below the Arizona median of 3.76 Registered nurses, licensed practical nurses and aides combined, from payroll records.
Registered nurse hours 0.45 per resident a day RNs handle assessments, medications and changes in condition.
Weekend nursing care 2.88 hours Per resident a day. A big drop from weekdays can mean thin weekend staffing.
Nursing staff turnover 42.2% a year Share of nursing staff who left over a year. Lower usually means steadier care.
Registered nurse turnover 46.2% a year Share of registered nurses who left over a year.
Administrators who left 1 in the past year Frequent leadership changes are worth asking about on a visit.

About this nursing home

Certified beds114
Residents per day 97 About 85% of beds filled, on average
OwnershipFor profit - Corporation
Payment acceptedMedicare and Medicaid
Certified sinceJune 1985
Part of a chainHaven Health
Legal business nameHAVEN OF PHOENIX LLC

Paying for care at Haven of Phoenix: Medicare and Medicaid

Haven of Phoenix is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Arizona's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.

In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.

Health inspections

The most recent standard inspection was on May 6, 2026 and found 6 deficiencies, plus 2 from complaint inspections in the same period. In total, inspectors issued 20 citations in the last three years.

Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.

What the inspections found

Over the last three years, inspectors issued 20 citations at Haven of Phoenix across 6 inspection dates, 7 of them from complaint investigations. 1 was at the actual-harm level (G–I), most recently on December 16, 2025. The most common areas cited were quality of life and care (6) and resident assessment and care planning (4). The most serious was cited under the CMS rule to "ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents" (tag F0689, level G, December 16, 2025). 3 citations were under CMS's abuse, neglect and exploitation rules.

May 6, 2026 · 7 citations · includes complaint inspection

EProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Potential for more than minimal harm · Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 · Complaint inspection · Deficient, Provider has date of correction (Jun 5, 2026)

EProvide appropriate treatment and care according to orders, resident’s preferences and goals.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0684 · Deficient, Provider has date of correction (Jun 5, 2026)

EProvide and implement an infection prevention and control program.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0880 · Deficient, Provider has date of correction (Jun 5, 2026)

DCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0644 · Deficient, Provider has date of correction (Jun 5, 2026)

DProvide safe, appropriate pain management for a resident who requires such services.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0697 · Deficient, Provider has date of correction (Jun 5, 2026)

DPost nurse staffing information every day.

Potential for more than minimal harm · Nursing and Physician Services Deficiencies · Tag F0732 · Deficient, Provider has date of correction (Jun 5, 2026)

DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0761 · Deficient, Provider has date of correction (Jun 5, 2026)

December 16, 2025 · 1 citation, includes actual harm · includes complaint inspection

GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Actual harm · Quality of Life and Care Deficiencies · Tag F0689 · Complaint inspection · Deficient, Provider has date of correction (Feb 11, 2026)

January 24, 2025 · 4 citations · includes complaint inspection

EEnsure the activities program is directed by a qualified professional.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0680 · Deficient, Provider has date of correction (Feb 21, 2025)

DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Potential for more than minimal harm · Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 · Complaint inspection · Deficient, Provider has date of correction (Feb 21, 2025)

DPASARR screening for Mental disorders or Intellectual Disabilities

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0645 · Deficient, Provider has date of correction (Feb 21, 2025)

DEnsure services provided by the nursing facility meet professional standards of quality.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0658 · Complaint inspection · Deficient, Provider has date of correction (Feb 21, 2025)

September 13, 2024 · 1 citation · includes complaint inspection

DEnsure services provided by the nursing facility meet professional standards of quality.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0658 · Complaint inspection · Deficient, Provider has date of correction (Oct 16, 2024)

August 20, 2024 · 2 citations · includes complaint inspection

DRespond appropriately to all alleged violations.

Potential for more than minimal harm · Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 · Complaint inspection · Deficient, Provider has date of correction (Oct 1, 2024)

DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0689 · Complaint inspection · Deficient, Provider has date of correction (Oct 1, 2024)

September 8, 2023 · 5 citations

EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Potential for more than minimal harm · Nutrition and Dietary Deficiencies · Tag F0812 · Deficient, Provider has date of correction (Nov 17, 2023)

DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0689 · Deficient, Provider has date of correction (Nov 17, 2023)

DEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Potential for more than minimal harm · Nutrition and Dietary Deficiencies · Tag F0804 · Deficient, Provider has date of correction (Nov 17, 2023)

DHave a policy regarding use and storage of foods brought to residents by family and other visitors.

Potential for more than minimal harm · Nutrition and Dietary Deficiencies · Tag F0813 · Deficient, Provider has date of correction (Nov 17, 2023)

DProvide and implement an infection prevention and control program.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0880 · Deficient, Provider has date of correction (Nov 17, 2023)

Questions to ask on a tour of Haven of Phoenix

  1. Inspectors cited the home at the actual-harm level on December 16, 2025 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
  2. CMS cited the home under its abuse and neglect rules on May 6, 2026. How are staff trained, and how are concerns reported?
  3. CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
  4. Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
  5. When is the first care-plan meeting, and can family attend?

Questions come from this home's CMS data: its inspections, staffing and ownership record.

Fines and payment denials

1 penalty in the last three years, including $8,278 in fines.

DateTypeAmount or length
Dec 16, 2025 Fine $8,278

Rating history

CMS monthOverallInspectionStaffingQuality
October 2026 3/5 2/5 2/5 5/5
August 2026 3/5 2/5 3/5 5/5
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Location

Hospitals near Haven of Phoenix

The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.

  • 1.6 mi
    St Joseph's Hospital and Medical Center Phoenix
    Emergency room ★★★★☆ Medicare overall 4 of 5
    Median ER visit 2h 55m for patients treated and sent home
  • 1.9 mi
    Phoenix VA Medical Center Phoenix
    Emergency room ★★★★★ Medicare overall 5 of 5
    Median ER visit 2h 36m for patients treated and sent home
  • 2.0 mi
    Abrazo Central Campus Phoenix
    Emergency room ★★☆☆☆ Medicare overall 2 of 5
    Median ER visit 2h 34m for patients treated and sent home

Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.

Nearby nursing homes

The Rehabilitation Center at the Palazzo Phoenix · 2.2 mi away ★★★☆☆ Inspection 2/5 · Staffing 3/5 60 beds · Medicaid
Beatitudes Campus Phoenix · 2.9 mi away ★★★☆☆ Inspection 2/5 · Staffing 4/5 72 beds · Medicaid
Camelback Post Acute Care and Rehabilitation Phoenix · 2.9 mi away ★★★☆☆ Inspection 2/5 · Staffing 4/5 107 beds · Medicaid
Maryland Gardens Post Acute Phoenix · 2.9 mi away ★★☆☆☆ Inspection 1/5 · Staffing 3/5 58 beds · Medicaid
Desert Terrace Healthcare Center Phoenix · 4.3 mi away ★★★☆☆ Inspection 2/5 · Staffing 2/5 108 beds · Medicaid

More nursing homes near Haven of Phoenix ›   All nursing homes in Phoenix ›

Compare Haven of Phoenix with the 3 closest homes side by side ›

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Other Haven Health nursing homes in Arizona

Affiliation comes from CMS's affiliated-entity data, October 2026. All 20 Haven Health nursing homes ›

Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.

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https://www.nursinghomesineachstate.com/arizona/phoenix/haven-of-phoenix/ · Data: CMS, October 2026 · Nursing Homes In Each State, not affiliated with CMS or Medicare.