All states › Massachusetts › East Longmeadow › Chestnut Hill Health and Rehabilitation Center
32 Chestnut Street East Longmeadow, MA 01028 · Hampden County
All 3 nursing homes in East Longmeadow, MA (3 take Medicaid)
CMS certification number 225303 · See this home on Medicare Care Compare
Is Chestnut Hill Health and Rehabilitation Center a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Chestnut Hill Health and Rehabilitation Center as of October 2026.
CMS rates it 3 out of 5 stars overall, about the same as the Massachusetts average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.58 hours per resident per day at Chestnut Hill Health and Rehabilitation Center, below the Massachusetts median of 3.72 (US median: 3.72). About 0.27 of those hours are from registered nurses. On weekends it falls to 3.18 hours, 11% below its all-week average. 29.2% of nursing staff left within a year (Massachusetts median 36.1%).
About this nursing home
Paying for care at Chestnut Hill Health and Rehabilitation Center: Medicare and Medicaid
Chestnut Hill Health and Rehabilitation Center is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Massachusetts's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on May 20, 2025 and found 8 deficiencies, plus 1 from complaint inspections in the same period. In total, inspectors issued 28 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 28 citations at Chestnut Hill Health and Rehabilitation Center across 6 inspection dates, 3 of them from complaint investigations. None were at the actual-harm or immediate-jeopardy levels; 22 were "potential for more than minimal harm" (D–F) and 6 were minimal (A–C). The most common areas cited were resident assessment and care planning (10) and pharmacy service (4). The most serious was cited under the CMS rule to "assure that each resident’s assessment is updated at least once every 3 months" (tag F0638, level F, September 23, 2022).
July 16, 2026 · 1 citation · includes complaint inspection
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 28, 2025 · 1 citation · includes complaint inspection
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 20, 2025 · 8 citations
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EProvide and implement an infection prevention and control program.
DAssess the resident when there is a significant change in condition
DCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
DEnsure each resident must receive and the facility must provide necessary behavioral health care and services.
DEnsure medication error rates are not 5 percent or greater.
DEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
BEnsure each resident receives an accurate assessment.
December 11, 2024 · 1 citation · includes complaint inspection
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
March 14, 2024 · 7 citations
EEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DEnsure medication error rates are not 5 percent or greater.
DEnsure that residents are free from significant medication errors.
DProvide routine and 24-hour emergency dental care for each resident.
BEnsure each resident receives an accurate assessment.
September 23, 2022 · 10 citations
FAssure that each resident’s assessment is updated at least once every 3 months.
EAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
EProvide and implement an infection prevention and control program.
DAssess the resident when there is a significant change in condition
DProvide medically-related social services to help each resident achieve the highest possible quality of life.
DHave policies on smoking.
CProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
CNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
CEncode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
BGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Questions to ask on a tour of Chestnut Hill Health and Rehabilitation Center
- Ownership changed in the last 12 months. What has changed for residents and staff since then?
- CMS rates short-stay quality 2 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years.
| Date | Type | Amount or length |
|---|---|---|
| Mar 14, 2024 | Payment Denial | 31 days of payments denied |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 3/5 | 3/5 | 3/5 | 3/5 |
| August 2026 | 3/5 | 3/5 | 3/5 | 3/5 |
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Location
Hospitals near Chestnut Hill Health and Rehabilitation Center
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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6.2 mi
Mercy Medical Center SpringfieldEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 4h 35m for patients treated and sent home
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6.9 mi
Baystate Medical Center SpringfieldEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 4h 46m for patients treated and sent home
- 7.2 mi
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Chestnut Hill Health and Rehabilitation Center › All nursing homes in East Longmeadow ›
Compare Chestnut Hill Health and Rehabilitation Center with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Loomis Lakeside at Reeds Landing · Springfield · 5 stars · 4.4 mi
- Agawam East Rehab and Nursing · Agawam · 5 stars · 6.0 mi
- East Longmeadow Skilled Nursing Center · East Longmeadow · 4 stars · 1.6 mi
- Julian J Levitt Family Nursing Home · Longmeadow · 4 stars · 2.6 mi
Other Vantage Care nursing homes in Massachusetts
- Sixteen Acres Health and Rehabilitation Center · Springfield · 4 stars
- Vantage at Andover · Andover · 3 stars
- Vantage at Hampden · Hampden · 3 stars
- Vantage at West Springfield · West Springfield · 3 stars
- Vantage at Lowell · Lowell · 2 stars
- Vantage at Sudbury · Sudbury · 2 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 9 Vantage Care nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.