All states › Massachusetts › Worcester › Hermitage Healthcare (The)
383 Mill Street Worcester, MA 01602 · Worcester County
All 16 nursing homes in Worcester, MA (16 take Medicaid)
CMS certification number 225009 · See this home on Medicare Care Compare
Is Hermitage Healthcare (The) a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Hermitage Healthcare (The) as of October 2026.
CMS rates it 2 out of 5 stars overall, below the Massachusetts average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.71 hours per resident per day at Hermitage Healthcare (The), about the same as the Massachusetts median of 3.72 (US median: 3.72). About 0.49 of those hours are from registered nurses. On weekends it falls to 3.35 hours, 10% below its all-week average. 18.7% of nursing staff left within a year (Massachusetts median 36.1%). That is lower than most homes in Massachusetts, a sign of a steadier team.
About this nursing home
Paying for care at Hermitage Healthcare (The): Medicare and Medicaid
Hermitage Healthcare (The) is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Massachusetts's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on August 20, 2025 and found 12 deficiencies. In total, inspectors issued 33 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 33 citations at Hermitage Healthcare (The) across 3 inspection dates. None were at the actual-harm or immediate-jeopardy levels; 31 were "potential for more than minimal harm" (D–F) and 2 were minimal (A–C). The most common areas cited were infection control (7) and quality of life and care (7). The most serious was cited under the CMS rule to "have the Quality Assessment and Assurance group have the required members and meet at least quarterly" (tag F0868, level F, January 19, 2023).
August 20, 2025 · 12 citations
EAdminister the facility in a manner that enables it to use its resources effectively and efficiently.
EConduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
DHonor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
DReasonably accommodate the needs and preferences of each resident.
DEnsure services provided by the nursing facility meet professional standards of quality.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DAssist a resident in gaining access to vision and hearing services.
DEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
DEnsure medication error rates are not 5 percent or greater.
DEnsure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
BProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
BEnsure each resident receives an accurate assessment.
June 4, 2024 · 4 citations
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DEnsure services provided by the nursing facility meet professional standards of quality.
DProvide care or services that was trauma informed and/or culturally competent.
DProvide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
January 19, 2023 · 17 citations
FHave the Quality Assessment and Assurance group have the required members and meet at least quarterly
FProvide and implement an infection prevention and control program.
FImplement a program that monitors antibiotic use.
FDesignate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
FReport COVID19 data to residents and families.
FPerform COVID19 testing on residents and staff.
EProvide activities to meet all resident's needs.
EDevelop and implement policies and procedures for flu and pneumonia vaccinations.
EEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DProvide enough food/fluids to maintain a resident's health.
DProvide safe, appropriate dialysis care/services for a resident who requires such services.
DEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
DProvide timely, quality laboratory services/tests to meet the needs of residents.
DProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Questions to ask on a tour of Hermitage Healthcare (The)
- CMS rates short-stay quality 1 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 2/5 | 3/5 | 3/5 | 1/5 |
| August 2026 | 2/5 | 3/5 | 3/5 | 1/5 |
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Location
Hospitals near Hermitage Healthcare (The)
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
- 0.8 mi
-
2.8 mi
St Vincent Hospital WorcesterEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 3h 26m for patients treated and sent home
- 3.0 mi
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Hermitage Healthcare (The) › All nursing homes in Worcester ›
Compare Hermitage Healthcare (The) with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- West Side House LTC Facility · Worcester · 5 stars · 2.1 mi
- Lutheran Rehabilitation and Skilled Care Center · Worcester · 5 stars · 2.6 mi
- Holy Trinity Eastern Orthodox N & R Center · Worcester · 5 stars · 3.6 mi
- Knollwood Nursing Center · Worcester · 5 stars · 5.5 mi
Other Next Step Healthcare nursing homes in Massachusetts
- Elmhurst Healthcare (The) · Melrose · 5 stars
- Westborough Healthcare · Westborough · 3 stars
- Garden Place Healthcare · Attleboro · 2 stars
- Dexter House Healthcare · Malden · 2 stars
- Oakhill Healthcare · Middleboro · 2 stars
- Wedgemere Healthcare · Taunton · 1 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 14 Next Step Healthcare nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.