All states › New Jersey › Hackensack › Complete Care at Prospect Heights
336 Prospect Ave Hackensack, NJ 07601 · Bergen County
All 3 nursing homes in Hackensack, NJ (3 take Medicaid)
CMS certification number 315460 · See this home on Medicare Care Compare
Is Complete Care at Prospect Heights a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Complete Care at Prospect Heights as of October 2026.
CMS rates it 2 out of 5 stars overall, below the New Jersey average of 3.5.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 2.79 hours per resident per day at Complete Care at Prospect Heights, below the New Jersey median of 3.67 (US median: 3.72). About 0.85 of those hours are from registered nurses. On weekends it falls to 2.39 hours, 14% below its all-week average. 47.2% of nursing staff left within a year (New Jersey median 38.1%).
About this nursing home
Paying for care at Complete Care at Prospect Heights: Medicare and Medicaid
Complete Care at Prospect Heights is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet New Jersey's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on January 29, 2026 and found 17 deficiencies, plus 2 from complaint inspections in the same period. In total, inspectors issued 33 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 33 citations at Complete Care at Prospect Heights across 7 inspection dates, 10 of them from complaint investigations. 1 was at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on February 15, 2024 (complaint inspection). The most common areas cited were quality of life and care (9) and resident assessment and care planning (8). The most serious was cited under the CMS rule to "ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents" (tag F0689, level J, February 15, 2024). 1 citation was under CMS's abuse, neglect and exploitation rules.
January 29, 2026 · 19 citations · includes complaint inspection
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
FConduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
EProvide and implement an infection prevention and control program.
DPrevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
DEncode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
DEnsure each resident receives an accurate assessment.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DEnsure services provided by the nursing facility meet professional standards of quality.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
DProvide safe, appropriate dialysis care/services for a resident who requires such services.
DProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
DPost nurse staffing information every day.
DEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
DEnsure each resident’s drug regimen must be free from unnecessary drugs.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DKeep all essential equipment working safely.
March 5, 2025 · 1 citation · includes complaint inspection
DEnsure services provided by the nursing facility meet professional standards of quality.
February 11, 2025 · 1 citation
DProvide and implement an infection prevention and control program.
September 27, 2024 · 3 citations · includes complaint inspection
EProvide and implement an infection prevention and control program.
DProvide safe and appropriate respiratory care for a resident when needed.
CPost nurse staffing information every day.
April 16, 2024 · 5 citations, includes actual harm · includes complaint inspection
GDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
GProvide safe, appropriate pain management for a resident who requires such services.
DEnsure each resident receives an accurate assessment.
DEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
DProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
February 15, 2024 · 1 citation, includes immediate jeopardy · includes complaint inspection
JEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
October 3, 2022 · 3 citations
DEnsure services provided by the nursing facility meet professional standards of quality.
DProvide safe and appropriate respiratory care for a resident when needed.
DProvide and implement an infection prevention and control program.
Questions to ask on a tour of Complete Care at Prospect Heights
- Inspectors cited the home at the immediate-jeopardy level on February 15, 2024 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on January 29, 2026. How are staff trained, and how are concerns reported?
- CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
6 penalties in the last three years, including $59,312 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Apr 16, 2024 | Fine | $25,300 |
| Feb 20, 2024 | Fine | $3,798 |
| Feb 15, 2024 | Fine | $15,646 |
| Feb 12, 2024 | Fine | $3,418 |
| Jan 22, 2024 | Fine | $7,976 |
| Dec 18, 2023 | Fine | $3,174 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 2/5 | 1/5 | 2/5 | 5/5 |
| August 2026 | 2/5 | 1/5 | 2/5 | 5/5 |
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Location
Hospitals near Complete Care at Prospect Heights
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
-
0.7 mi
Hackensack University Medical Center HackensackEmergency room ★★★★★ Medicare overall 5 of 5Median ER visit 3h 22m for patients treated and sent home
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2.4 mi
Holy Name Medical Center TeaneckEmergency room ★★★★★ Medicare overall 5 of 5Median ER visit 3h 24m for patients treated and sent home
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4.3 mi
Bergen Regional Medical Center ParamusEmergency roomMedian ER visit 2h 25m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Complete Care at Prospect Heights › All nursing homes in Hackensack ›
Compare Complete Care at Prospect Heights with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- New Jersey Veterans Memorial Home at Paramus · Paramus · 5 stars · 4.5 mi
- Emerson Health Care Center · Emerson · 5 stars · 5.8 mi
- Careone at Valley · Westwood · 5 stars · 6.5 mi
- Hudsonview Health Care Center · North Bergen · 5 stars · 6.9 mi
Other Complete Care nursing homes in New Jersey
- Complete Care at Green Acres · Toms River · 5 stars
- Complete Care at Madison · Matawan · 5 stars
- Complete Care at Woodlands · Plainfield · 5 stars
- Complete Care at Court House · Cape May Court House · 5 stars
- Complete Care at Arbors · Toms River · 5 stars
- Complete Care at Phillipsburg · Phillipsburg · 5 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 85 Complete Care nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.