All states › New Jersey › Passaic › Complete Care at Chestnut Hill
360 Chestnut Street Passaic, NJ 07055 · Passaic County
All 2 nursing homes in Passaic, NJ (2 take Medicaid)
CMS certification number 315085 · See this home on Medicare Care Compare
Is Complete Care at Chestnut Hill a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Complete Care at Chestnut Hill as of October 2026.
CMS rates it 2 out of 5 stars overall, below the New Jersey average of 3.5.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.33 hours per resident per day at Complete Care at Chestnut Hill, below the New Jersey median of 3.67 (US median: 3.72). About 0.47 of those hours are from registered nurses. On weekends it falls to 2.74 hours, 18% below its all-week average. Ask how weekends are staffed. 41.1% of nursing staff left within a year (New Jersey median 38.1%).
About this nursing home
Paying for care at Complete Care at Chestnut Hill: Medicare and Medicaid
Complete Care at Chestnut Hill is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet New Jersey's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on June 12, 2026 and found 3 deficiencies. In total, inspectors issued 29 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 29 citations at Complete Care at Chestnut Hill across 3 inspection dates, 3 of them from complaint investigations. 2 were at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on December 5, 2024. The most common areas cited were resident rights (8) and quality of life and care (7). The most serious was cited under the CMS rule to "honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive" (tag F0578, level K, December 5, 2024). 2 citations were under CMS's abuse, neglect and exploitation rules.
June 12, 2026 · 4 citations
GProvide enough food/fluids to maintain a resident's health.
EEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
December 5, 2024 · 14 citations, includes immediate jeopardy · includes complaint inspection
KHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
KAdminister the facility in a manner that enables it to use its resources effectively and efficiently.
FHave a plan that describes the process for conducting QAPI and QAA activities.
EDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
EProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DEnsure that residents are fully informed and understand their health status, care and treatments.
DProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DRespond appropriately to all alleged violations.
DPASARR screening for Mental disorders or Intellectual Disabilities
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DProvide safe and appropriate respiratory care for a resident when needed.
DTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
August 18, 2022 · 11 citations, includes actual harm
GProvide enough food/fluids to maintain a resident's health.
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DEnsure each resident receives an accurate assessment.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DDevelop and implement policies and procedures for flu and pneumonia vaccinations.
DRegularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Questions to ask on a tour of Complete Care at Chestnut Hill
- Inspectors cited the home at the immediate-jeopardy level on December 5, 2024 under the rule on resident rights. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on December 5, 2024. How are staff trained, and how are concerns reported?
- CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Weekend staffing is 18% below the all-week average. Who is on duty on Saturday nights?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
2 penalties in the last three years, including $57,753 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Jun 12, 2026 | Fine | $16,065 |
| Dec 5, 2024 | Fine | $41,688 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 2/5 | 2/5 | 2/5 | 4/5 |
| August 2026 | 1/5 | 1/5 | 1/5 | 4/5 |
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Location
Hospitals near Complete Care at Chestnut Hill
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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0.4 mi
St Mary's Hospital PassaicEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 3h 2m for patients treated and sent home
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3.0 mi
St Joseph's Regional Medical Center PatersonEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 3h 37m for patients treated and sent home
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4.4 mi
Hackensack University Medical Center HackensackEmergency room ★★★★★ Medicare overall 5 of 5Median ER visit 3h 22m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Complete Care at Chestnut Hill › All nursing homes in Passaic ›
Compare Complete Care at Chestnut Hill with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Doctors Subacute Healthcare · Paterson · 5 stars · 4.3 mi
- Complete Care at St Vincent's · Cedar Grove · 5 stars · 4.7 mi
- Family of Caring Healthcare at Montclair · Montclair · 5 stars · 5.4 mi
- Job Haines Home for Aged People · Bloomfield · 5 stars · 6.3 mi
Other Complete Care nursing homes in New Jersey
- Complete Care at Green Acres · Toms River · 5 stars
- Complete Care at Madison · Matawan · 5 stars
- Complete Care at Woodlands · Plainfield · 5 stars
- Complete Care at Court House · Cape May Court House · 5 stars
- Complete Care at Arbors · Toms River · 5 stars
- Complete Care at Phillipsburg · Phillipsburg · 5 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 85 Complete Care nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.