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Complete Care at West Caldwell

All states › New Jersey › West Caldwell › Complete Care at West Caldwell

165 Fairfield Ave West Caldwell, NJ 07006 · Essex County

(973) 226-1100

All 2 nursing homes in West Caldwell, NJ (1 take Medicaid)

Accepts Medicare Accepts Medicaid 180 certified beds For profit

CMS certification number 315247 · See this home on Medicare Care Compare

Ratings come from CMS and are updated monthly; these are from October 2026. Check the latest inspection report and visit in person before you decide.

Is Complete Care at West Caldwell a good nursing home? Reviews, ratings and inspection record

There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Complete Care at West Caldwell as of October 2026.

CMS rates it 4 out of 5 stars overall, above the New Jersey average of 3.5. Inspectors issued 9 citations in the last three years. CMS reports no fines or payment denials in that time. For short-term rehab patients CMS rates quality 4 out of 5; for long-term residents, 5 out of 5.

Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.

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Compare with the 3 closest homes

Staffing

Nursing staff spend about 3.44 hours per resident per day at Complete Care at West Caldwell, below the New Jersey median of 3.67 (US median: 3.72). About 0.46 of those hours are from registered nurses. On weekends it falls to 3.16 hours, 8% below its all-week average. 44.3% of nursing staff left within a year (New Jersey median 38.1%).

Nursing care per resident per day 3.44 hours
Below the New Jersey median of 3.67 Registered nurses, licensed practical nurses and aides combined, from payroll records.
Registered nurse hours 0.46 per resident a day RNs handle assessments, medications and changes in condition.
Weekend nursing care 3.16 hours Per resident a day. A big drop from weekdays can mean thin weekend staffing.
Nursing staff turnover 44.3% a year Share of nursing staff who left over a year. Lower usually means steadier care.
Registered nurse turnover 47.6% a year Share of registered nurses who left over a year.
Administrators who left 1 in the past year Frequent leadership changes are worth asking about on a visit.

About this nursing home

Certified beds180
Residents per day 153 About 85% of beds filled, on average
OwnershipFor profit - Limited Liability company
Payment acceptedMedicare and Medicaid
Certified sinceOctober 1987
Part of a chainComplete Care
Legal business nameCOMPLETE CARE AT WEST CALDWELL LLC

Paying for care at Complete Care at West Caldwell: Medicare and Medicaid

Complete Care at West Caldwell is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet New Jersey's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.

In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.

Health inspections

The most recent standard inspection was on March 21, 2025 and found 5 deficiencies, plus 2 from complaint inspections in the same period. In total, inspectors issued 9 citations in the last three years.

Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.

What the inspections found

Over the last three years, inspectors issued 9 citations at Complete Care at West Caldwell across 3 inspection dates, 2 of them from complaint investigations. None were at the actual-harm or immediate-jeopardy levels; 9 were "potential for more than minimal harm" (D–F) and 0 were minimal (A–C). The most common areas cited were administration (2) and quality of life and care (2). The most serious was cited under the CMS rule to "administer the facility in a manner that enables it to use its resources effectively and efficiently" (tag F0835, level F, March 21, 2025). 1 citation was under CMS's abuse, neglect and exploitation rules.

November 26, 2025 · 1 citation · includes complaint inspection

DRespond appropriately to all alleged violations.

Potential for more than minimal harm · Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 · Complaint inspection · Deficient, Provider has date of correction (Dec 18, 2025)

March 21, 2025 · 6 citations · includes complaint inspection

FAdminister the facility in a manner that enables it to use its resources effectively and efficiently.

Potential for more than minimal harm · Administration Deficiencies · Tag F0835 · Deficient, Provider has date of correction (Apr 10, 2025)

FEstablish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

Potential for more than minimal harm · Administration Deficiencies · Tag F0837 · Deficient, Provider has date of correction (Apr 10, 2025)

EProvide safe, appropriate dialysis care/services for a resident who requires such services.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0698 · Complaint inspection · Deficient, Provider has date of correction (Apr 10, 2025)

DEnsure each resident receives an accurate assessment.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0641 · Deficient, Provider has date of correction (Apr 10, 2025)

DProvide safe, appropriate pain management for a resident who requires such services.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0697 · Deficient, Provider has date of correction (Apr 10, 2025)

DEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0756 · Deficient, Provider has date of correction (Apr 10, 2025)

October 30, 2020 · 2 citations

DEnsure services provided by the nursing facility meet professional standards of quality.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0658 · Deficient, Provider has date of correction (Nov 13, 2020)

DProvide and implement an infection prevention and control program.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0880 · Deficient, Provider has date of correction (Nov 13, 2020)

Questions to ask on a tour of Complete Care at West Caldwell

  1. CMS cited the home under its abuse and neglect rules on November 26, 2025. How are staff trained, and how are concerns reported?
  2. CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
  3. Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
  4. When is the first care-plan meeting, and can family attend?

Questions come from this home's CMS data: its inspections, staffing and ownership record.

Fines and payment denials

CMS reports no fines or payment denials for this home in the last three years.

Rating history

CMS monthOverallInspectionStaffingQuality
October 2026 4/5 3/5 2/5 5/5
August 2026 4/5 3/5 2/5 5/5
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Location

Hospitals near Complete Care at West Caldwell

The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.

  • 2.3 mi
    Essex County Hospital Center Cedar Grove
    No ER listed in Medicare data
  • 5.4 mi
    Mountainside Hospital Glen Ridge
    Emergency room ★★★★☆ Medicare overall 4 of 5
    Median ER visit 3h 49m for patients treated and sent home
  • 6.7 mi
    Saint Barnabas Medical Center Livingston
    Emergency room ★★★☆☆ Medicare overall 3 of 5
    Median ER visit 2h 9m for patients treated and sent home

Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.

Nearby nursing homes

Lutheran Social Ministries Cranes Mill West Caldwell · 1.3 mi away ★★★★★ Inspection 5/5 · Staffing 4/5 56 beds
St Catherine of Siena Caldwell · 1.9 mi away ★★★☆☆ Inspection 3/5 · Staffing 1/5 30 beds · Medicaid
Arbor Glen Center Cedar Grove · 2.8 mi away ★★★☆☆ Inspection 2/5 · Staffing 4/5 122 beds · Medicaid
Alaris Health at Cedar Grove Cedar Grove · 2.9 mi away ★★★☆☆ Inspection 3/5 · Staffing 4/5 230 beds · Medicaid
Canterbury at Cedar Grove Cedar Grove · 3.1 mi away ★★★★☆ Inspection 3/5 · Staffing 3/5 180 beds · Medicaid

More nursing homes near Complete Care at West Caldwell ›   All nursing homes in West Caldwell ›

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Other Complete Care nursing homes in New Jersey

Affiliation comes from CMS's affiliated-entity data, October 2026. All 85 Complete Care nursing homes ›

Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.

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https://www.nursinghomesineachstate.com/new-jersey/west-caldwell/complete-care-at-west-caldwell/ · Data: CMS, October 2026 · Nursing Homes In Each State, not affiliated with CMS or Medicare.