All states › New York › Rochester › St. Ann's Community
1500 Portland Avenue Rochester, NY 14621 · Monroe County
All 23 nursing homes in Rochester, NY (23 take Medicaid)
CMS certification number 335081 · See this home on Medicare Care Compare
Is St. Ann's Community a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for St. Ann's Community as of October 2026.
CMS rates it 4 out of 5 stars overall, above the New York average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 4.07 hours per resident per day at St. Ann's Community, above the New York median of 3.57 (US median: 3.72). About 0.48 of those hours are from registered nurses. On weekends it falls to 3.67 hours, 10% below its all-week average. 38.3% of nursing staff left within a year (New York median 38.3%).
About this nursing home
Paying for care at St. Ann's Community: Medicare and Medicaid
St. Ann's Community is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet New York's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on April 16, 2024 and found 3 deficiencies. CMS notes that this home's most recent inspection was more than two years ago. In total, inspectors issued 13 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 13 citations at St. Ann's Community across 4 inspection dates, 1 of them from complaint investigations. 1 was at the actual-harm level (G–I), most recently on January 7, 2025. The most common areas cited were quality of life and care (5) and freedom from abuse, neglect, and exploitation (2). The most serious was cited under the CMS rule to "provide appropriate pressure ulcer care and prevent new ulcers from developing" (tag F0686, level G, January 7, 2025). 2 citations were under CMS's abuse, neglect and exploitation rules.
January 7, 2025 · 1 citation · includes complaint inspection
GProvide appropriate pressure ulcer care and prevent new ulcers from developing.
April 16, 2024 · 3 citations
DEnsure services provided by the nursing facility meet professional standards of quality.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DProvide and implement an infection prevention and control program.
September 22, 2022 · 4 citations
EDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
ECreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DEnsure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
January 7, 2020 · 5 citations
DRespond appropriately to all alleged violations.
DProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
DProvide safe and appropriate respiratory care for a resident when needed.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DEnsure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Questions to ask on a tour of St. Ann's Community
- Inspectors cited the home at the actual-harm level on January 7, 2025 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on September 22, 2022. How are staff trained, and how are concerns reported?
- The last standard inspection was more than two years ago. Can I see any recent complaint inspection results?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years, including $51,301 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Jan 7, 2025 | Fine | $51,301 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 4/5 | 4/5 | 4/5 | 4/5 |
| August 2026 | 4/5 | 4/5 | 4/5 | 4/5 |
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Location
Hospitals near St. Ann's Community
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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0.2 mi
Rochester General Hospital RochesterEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 3h 53m for patients treated and sent home
- 4.1 mi
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4.1 mi
Highland Hospital RochesterEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 5h 4m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
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Compare St. Ann's Community with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- The Brightonian · Rochester · 5 stars · 4.7 mi
- Park Ridge Nursing Home · Rochester · 5 stars · 5.9 mi
- Latta Road Nursing Home West · Rochester · 5 stars · 5.9 mi
- Jewish Home of Rochester · Rochester · 5 stars · 6.1 mi
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.