All states › New York › Rochester › St. John's Health Care
150 Highland Avenue Rochester, NY 14620 · Monroe County
All 23 nursing homes in Rochester, NY (23 take Medicaid)
CMS certification number 335008 · See this home on Medicare Care Compare
Is St. John's Health Care a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for St. John's Health Care as of October 2026.
CMS rates it 1 out of 5 stars overall, below the New York average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 4.28 hours per resident per day at St. John's Health Care, above the New York median of 3.57 (US median: 3.72). About 0.71 of those hours are from registered nurses. On weekends it falls to 3.84 hours, 10% below its all-week average. 44.7% of nursing staff left within a year (New York median 38.3%).
About this nursing home
Paying for care at St. John's Health Care: Medicare and Medicaid
St. John's Health Care is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet New York's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on June 9, 2025 and found 12 deficiencies, plus 2 from complaint inspections in the same period. In total, inspectors issued 30 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 30 citations at St. John's Health Care across 3 inspection dates, 13 of them from complaint investigations. 3 were at the actual-harm level (G–I), most recently on June 9, 2025. The most common areas cited were quality of life and care (8) and resident rights (8). The most serious was cited under the CMS rule to "provide care and assistance to perform activities of daily living for any resident who is unable" (tag F0677, level G, June 9, 2025). 3 citations were under CMS's abuse, neglect and exploitation rules.
June 9, 2025 · 14 citations · includes complaint inspection
GProvide care and assistance to perform activities of daily living for any resident who is unable.
GProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
EAllow residents to self-administer drugs if determined clinically appropriate.
ETimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
ERespond appropriately to all alleged violations.
EDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DReasonably accommodate the needs and preferences of each resident.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide special eating equipment and utensils for residents who need them and appropriate assistance.
DProvide and implement an infection prevention and control program.
BProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
December 13, 2023 · 11 citations, includes actual harm · includes complaint inspection
GProvide appropriate pressure ulcer care and prevent new ulcers from developing.
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EEnsure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
DHonor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DAssure that each resident’s assessment is updated at least once every 3 months.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide safe and appropriate respiratory care for a resident when needed.
DEnsure that residents are free from significant medication errors.
November 8, 2021 · 5 citations
DHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
DHonor the resident's right to organize and participate in resident/family groups in the facility.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DProvide activities to meet all resident's needs.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Questions to ask on a tour of St. John's Health Care
- Inspectors cited the home at the actual-harm level on June 9, 2025 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on June 9, 2025. How are staff trained, and how are concerns reported?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
2 penalties in the last three years, including $141,034 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Jun 9, 2025 | Fine | $77,168 |
| Dec 13, 2023 | Fine | $63,866 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 1/5 | 4/5 | 4/5 |
| August 2026 | 1/5 | 1/5 | 4/5 | 4/5 |
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Location
Hospitals near St. John's Health Care
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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0.5 mi
Highland Hospital RochesterEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 5h 4m for patients treated and sent home
- 0.5 mi
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0.9 mi
Strong Memorial Hospital RochesterEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 4h 7m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near St. John's Health Care › All nursing homes in Rochester ›
Compare St. John's Health Care with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- The Brightonian · Rochester · 5 stars · 1.3 mi
- Jewish Home of Rochester · Rochester · 5 stars · 2.4 mi
- Park Ridge Nursing Home · Rochester · 5 stars · 6.3 mi
- Penfield Place · Penfield · 5 stars · 6.3 mi
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.