All states › New York › Utica › The Pines at Utica Center for Nursing and Rehab
1800 Butterfield Ave Utica, NY 13501 · Oneida County
All 6 nursing homes in Utica, NY (6 take Medicaid)
CMS certification number 335374 · See this home on Medicare Care Compare
Is The Pines at Utica Center for Nursing and Rehab a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for The Pines at Utica Center for Nursing and Rehab as of October 2026.
CMS rates it 2 out of 5 stars overall, below the New York average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.88 hours per resident per day at The Pines at Utica Center for Nursing and Rehab, above the New York median of 3.57 (US median: 3.72). About 0.36 of those hours are from registered nurses. On weekends it falls to 3.29 hours, 15% below its all-week average. Ask how weekends are staffed. 46.2% of nursing staff left within a year (New York median 38.3%).
About this nursing home
Paying for care at The Pines at Utica Center for Nursing and Rehab: Medicare and Medicaid
The Pines at Utica Center for Nursing and Rehab is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet New York's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on July 22, 2025 and found 8 deficiencies, plus 2 from complaint inspections in the same period. In total, inspectors issued 28 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 28 citations at The Pines at Utica Center for Nursing and Rehab across 5 inspection dates, 6 of them from complaint investigations. 3 were at the actual-harm level (G–I), most recently on November 5, 2025. The most common areas cited were quality of life and care (10) and nutrition and dietary (5). The most serious was cited under the CMS rule to "provide appropriate treatment and care according to orders, resident’s preferences and goals" (tag F0684, level G, November 5, 2025).
November 5, 2025 · 1 citation · includes complaint inspection
GProvide appropriate treatment and care according to orders, resident’s preferences and goals.
July 22, 2025 · 9 citations · includes complaint inspection
EProvide and implement an infection prevention and control program.
DEnsure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide enough food/fluids to maintain a resident's health.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
DProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
February 20, 2025 · 3 citations, includes actual harm · includes complaint inspection
GEnsure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
GEnsure that residents are free from significant medication errors.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
January 12, 2024 · 4 citations · includes complaint inspection
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
DProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
September 30, 2021 · 11 citations
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
EProvide care and assistance to perform activities of daily living for any resident who is unable.
EMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
EMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DProvide and implement an infection prevention and control program.
CPost nurse staffing information every day.
BAllow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Questions to ask on a tour of The Pines at Utica Center for Nursing and Rehab
- Inspectors cited the home at the actual-harm level on November 5, 2025 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Weekend staffing is 15% below the all-week average. Who is on duty on Saturday nights?
- CMS rates short-stay quality 1 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
2 penalties in the last three years, including $39,286 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Nov 5, 2025 | Fine | $30,498 |
| Feb 20, 2025 | Fine | $8,788 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 2/5 | 2/5 | 2/5 | 2/5 |
| August 2026 | 1/5 | 2/5 | 1/5 | 2/5 |
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Location
Hospitals near The Pines at Utica Center for Nursing and Rehab
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
- 1.2 mi
-
1.3 mi
Wynn Hospital UticaEmergency room ★☆☆☆☆ Medicare overall 1 of 5Median ER visit 3h 31m for patients treated and sent home
-
13.7 mi
Rome Memorial Hospital, INC RomeEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 2h 53m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near The Pines at Utica Center for Nursing and Rehab › All nursing homes in Utica ›
Compare The Pines at Utica Center for Nursing and Rehab with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- MVHS Rehabilitation and Nursing Center · Utica · 3 stars · 1.2 mi
Other National Health Care Associates nursing homes in New York
- Belair Care Center · Bellmore · 5 stars
- Huntington Hills Center for Health and Rehabilitation · Melville · 5 stars
- The Pines at Poughkeepsie Center for Nursing & Rehab · Poughkeepsie · 4 stars
- The Pines at Glens Falls Center for Nursing & Rehab · Glens Falls · 2 stars
- The Pines at Catskill Center for Nursing & Rehab · Catskill · 2 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 42 National Health Care Associates nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.