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Highland House Rehabilitation and Healthcare

All states › North Carolina › Fayetteville › Highland House Rehabilitation and Healthcare

1700 Pamalee Drive Fayetteville, NC 28301 · Cumberland County

(910) 488-2295

All 8 nursing homes in Fayetteville, NC (8 take Medicaid)

Accepts Medicare Accepts Medicaid 106 certified beds For profit

CMS certification number 345353 · See this home on Medicare Care Compare

Ratings come from CMS and are updated monthly; these are from October 2026. Check the latest inspection report and visit in person before you decide.

Is Highland House Rehabilitation and Healthcare a good nursing home? Reviews, ratings and inspection record

There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Highland House Rehabilitation and Healthcare as of October 2026.

CMS rates it 2 out of 5 stars overall, below the North Carolina average of 3.0. Inspectors issued 12 citations in the last three years. CMS reports no fines or payment denials in that time. For short-term rehab patients CMS rates quality 2 out of 5; for long-term residents, 4 out of 5. Those results differ a lot, so ask about the unit your family member would be on.

Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.

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Compare with the 3 closest homes

Staffing

Nursing staff spend about 3.37 hours per resident per day at Highland House Rehabilitation and Healthcare, below the North Carolina median of 3.57 (US median: 3.72). About 0.36 of those hours are from registered nurses. On weekends it falls to 3.09 hours, 8% below its all-week average. 64.7% of nursing staff left within a year (North Carolina median 48.5%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.

Nursing care per resident per day 3.37 hours
Below the North Carolina median of 3.57 Registered nurses, licensed practical nurses and aides combined, from payroll records.
Registered nurse hours 0.36 per resident a day RNs handle assessments, medications and changes in condition.
Weekend nursing care 3.09 hours Per resident a day. A big drop from weekdays can mean thin weekend staffing.
Nursing staff turnover 64.7% a year Share of nursing staff who left over a year. Lower usually means steadier care.
Registered nurse turnover 88.9% a year Share of registered nurses who left over a year.
Administrators who left 1 in the past year Frequent leadership changes are worth asking about on a visit.

About this nursing home

Certified beds106
Residents per day 95 About 90% of beds filled, on average
OwnershipFor profit - Limited Liability company
Payment acceptedMedicare and Medicaid
Certified sinceMarch 1991
Part of a chainLiberty Senior Living
Legal business nameLIBERTY COMMONS NURSING AND REHABILITATION CENTER OF HIGHLAND

Paying for care at Highland House Rehabilitation and Healthcare: Medicare and Medicaid

Highland House Rehabilitation and Healthcare is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet North Carolina's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.

In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.

Health inspections

The most recent standard inspection was on March 13, 2026 and found 1 deficiency, plus 5 from complaint inspections in the same period. In total, inspectors issued 12 citations in the last three years.

Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.

What the inspections found

Over the last three years, inspectors issued 12 citations at Highland House Rehabilitation and Healthcare across 2 inspection dates, 11 of them from complaint investigations. None were at the actual-harm or immediate-jeopardy levels; 11 were "potential for more than minimal harm" (D–F) and 1 was minimal (A–C). The most common areas cited were quality of life and care (4) and resident rights (4). The most serious was cited under the CMS rule to "honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely" (tag F0584, level D, March 13, 2026). 1 citation was under CMS's abuse, neglect and exploitation rules.

March 13, 2026 · 6 citations · includes complaint inspection

DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0584 · Complaint inspection · Deficient, Provider has date of correction (Apr 10, 2026)

DProtect each resident from the wrongful use of the resident's belongings or money.

Potential for more than minimal harm · Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0602 · Complaint inspection · Deficient, Provider has date of correction (Apr 10, 2026)

DEnsure each resident receives an accurate assessment.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0641 · Deficient, Provider has date of correction (Apr 10, 2026)

DAssist a resident in gaining access to vision and hearing services.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0685 · Complaint inspection · Deficient, Provider has date of correction (Apr 10, 2026)

DProvide appropriate pressure ulcer care and prevent new ulcers from developing.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0686 · Complaint inspection · Deficient, Provider has date of correction (Apr 10, 2026)

DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0689 · Complaint inspection · Deficient, Provider has date of correction (Apr 10, 2026)

December 19, 2024 · 6 citations · includes complaint inspection

DHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0561 · Complaint inspection · Deficient, Provider has date of correction (Jan 21, 2025)

DHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0585 · Complaint inspection · Deficient, Provider has date of correction (Jan 21, 2025)

DEnsure each resident receives an accurate assessment.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0641 · Complaint inspection · Deficient, Provider has date of correction (Jan 21, 2025)

DCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0644 · Complaint inspection · Deficient, Provider has date of correction (Jan 21, 2025)

DProvide care and assistance to perform activities of daily living for any resident who is unable.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0677 · Complaint inspection · Deficient, Provider has date of correction (Jan 21, 2025)

BHonor the resident's right to manage his or her financial affairs.

Potential for minimal harm · Resident Rights Deficiencies · Tag F0567 · Complaint inspection · Deficient, Provider has plan of correction (Jan 22, 2025)

Questions to ask on a tour of Highland House Rehabilitation and Healthcare

  1. CMS cited the home under its abuse and neglect rules on March 13, 2026. How are staff trained, and how are concerns reported?
  2. CMS rates staffing 1 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
  3. Nursing staff turnover was 64.7% a year. How many of the staff come from agencies?
  4. CMS rates short-stay quality 2 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
  5. Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
  6. When is the first care-plan meeting, and can family attend?

Questions come from this home's CMS data: its inspections, staffing and ownership record.

Fines and payment denials

CMS reports no fines or payment denials for this home in the last three years.

Rating history

CMS monthOverallInspectionStaffingQuality
October 2026 2/5 3/5 1/5 3/5
August 2026 2/5 3/5 1/5 2/5
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Location

Hospitals near Highland House Rehabilitation and Healthcare

The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.

Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.

Nearby nursing homes

Woodlands Nursing & Rehabilitation Center Fayetteville · 0.5 mi away ★★★★☆ Inspection 4/5 · Staffing 3/5 80 beds · Medicaid
Haymount Rehabilitation & Nursing Center Fayetteville · 1.3 mi away ★★★★★ Inspection 4/5 · Staffing 3/5 98 beds · Medicaid
Whispering Pines Nursing & Rehab Center Fayetteville · 2.1 mi away ★★★★★ Inspection 4/5 · Staffing 4/5 86 beds · Medicaid
Village Green Health and Rehabilitation Fayetteville · 3.4 mi away ★★★★★ Inspection 4/5 · Staffing 3/5 170 beds · Medicaid
Bethesda Health Care Facility Eastover · 5.4 mi away ★★★★☆ Inspection 4/5 · Staffing 3/5 85 beds · Medicaid

More nursing homes near Highland House Rehabilitation and Healthcare ›   All nursing homes in Fayetteville ›

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Other Liberty Senior Living nursing homes in North Carolina

Affiliation comes from CMS's affiliated-entity data, October 2026. All 37 Liberty Senior Living nursing homes ›

Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.

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https://www.nursinghomesineachstate.com/north-carolina/fayetteville/highland-house-rehabilitation-and-healthcare/ · Data: CMS, October 2026 · Nursing Homes In Each State, not affiliated with CMS or Medicare.