All states › North Carolina › Shelby › White Oak Manor-Shelby
401 N Morgan Street Shelby, NC 28150 · Cleveland County
All 2 nursing homes in Shelby, NC (2 take Medicaid)
CMS certification number 345171 · See this home on Medicare Care Compare
Is White Oak Manor-Shelby a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for White Oak Manor-Shelby as of October 2026.
CMS rates it 2 out of 5 stars overall, below the North Carolina average of 3.0.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.47 hours per resident per day at White Oak Manor-Shelby, below the North Carolina median of 3.57 (US median: 3.72). About 0.35 of those hours are from registered nurses. On weekends it falls to 3.08 hours, 11% below its all-week average. 59.4% of nursing staff left within a year (North Carolina median 48.5%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.
About this nursing home
Paying for care at White Oak Manor-Shelby: Medicare and Medicaid
White Oak Manor-Shelby is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet North Carolina's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on August 28, 2025 and found 2 deficiencies, plus 1 from complaint inspections in the same period. In total, inspectors issued 18 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 18 citations at White Oak Manor-Shelby across 6 inspection dates, 7 of them from complaint investigations. 2 were at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on February 28, 2023. The most common areas cited were quality of life and care (6) and resident assessment and care planning (4). The most serious was cited under the CMS rule to "protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody" (tag F0600, level J, February 28, 2023). 2 citations were under CMS's abuse, neglect and exploitation rules.
March 12, 2026 · 1 citation · includes complaint inspection
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
August 28, 2025 · 2 citations
EEnsure each resident receives an accurate assessment.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
July 23, 2025 · 2 citations, includes actual harm · includes complaint inspection
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
October 21, 2024 · 3 citations · includes complaint inspection
FProvide and implement an infection prevention and control program.
FDesignate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
May 23, 2024 · 7 citations, includes actual harm · includes complaint inspection
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
EProvide activities to meet all resident's needs.
EProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
EEnsure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DEnsure services provided by the nursing facility meet professional standards of quality.
February 28, 2023 · 3 citations, includes immediate jeopardy
JProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
JRespond appropriately to all alleged violations.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
Questions to ask on a tour of White Oak Manor-Shelby
- Inspectors cited the home at the immediate-jeopardy level on February 28, 2023 under the rule on freedom from abuse, neglect, and exploitation. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on February 28, 2023. How are staff trained, and how are concerns reported?
- CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Nursing staff turnover was 59.4% a year. How many of the staff come from agencies?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
6 penalties in the last three years, including $42,972 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Mar 12, 2026 | Fine | $10,868 |
| Jul 23, 2025 | Fine | $3,931 |
| Jul 23, 2025 | Fine | $3,931 |
| Jul 23, 2025 | Fine | $11,700 |
| Jul 23, 2025 | Payment Denial | 34 days of payments denied |
| May 23, 2024 | Fine | $12,542 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 2/5 | 2/5 | 2/5 | 3/5 |
| August 2026 | 2/5 | 2/5 | 2/5 | 3/5 |
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Location
Hospitals near White Oak Manor-Shelby
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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0.5 mi
Cleveland Regional Medical Center ShelbyEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 40m for patients treated and sent home
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15.2 mi
Cherokee Medical Center GaffneyEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 2h 41m for patients treated and sent home
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21.0 mi
Carolinas Medical Center-Lincoln LincolntonEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 57m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near White Oak Manor-Shelby › All nursing homes in Shelby ›
Compare White Oak Manor-Shelby with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Cleveland Pines · Shelby · 4 stars · 1.5 mi
Other National Healthcare Corporation nursing homes in North Carolina
- White Oak Manor - Burlington · Burlington · 2 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 72 National Healthcare Corporation nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.