facebook tracking White Oak Manor-Shelby, Shelby NC: CMS Ratings & Inspections
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White Oak Manor-Shelby

All states › North Carolina › Shelby › White Oak Manor-Shelby

401 N Morgan Street Shelby, NC 28150 · Cleveland County

(704) 482-7326

All 2 nursing homes in Shelby, NC (2 take Medicaid)

Accepts Medicare Accepts Medicaid 160 certified beds For profit

CMS certification number 345171 · See this home on Medicare Care Compare

Ratings come from CMS and are updated monthly; these are from October 2026. Check the latest inspection report and visit in person before you decide.

Is White Oak Manor-Shelby a good nursing home? Reviews, ratings and inspection record

There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for White Oak Manor-Shelby as of October 2026.

CMS rates it 2 out of 5 stars overall, below the North Carolina average of 3.0. Inspectors issued 18 citations in the last three years. CMS imposed 6 penalties, including $42,972 in fines, in that time. For short-term rehab patients CMS rates quality 3 out of 5; for long-term residents, 3 out of 5.

Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.

Staffing

Nursing staff spend about 3.47 hours per resident per day at White Oak Manor-Shelby, below the North Carolina median of 3.57 (US median: 3.72). About 0.35 of those hours are from registered nurses. On weekends it falls to 3.08 hours, 11% below its all-week average. 59.4% of nursing staff left within a year (North Carolina median 48.5%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.

Nursing care per resident per day 3.47 hours
Below the North Carolina median of 3.57 Registered nurses, licensed practical nurses and aides combined, from payroll records.
Registered nurse hours 0.35 per resident a day RNs handle assessments, medications and changes in condition.
Weekend nursing care 3.08 hours Per resident a day. A big drop from weekdays can mean thin weekend staffing.
Nursing staff turnover 59.4% a year Share of nursing staff who left over a year. Lower usually means steadier care.
Registered nurse turnover 36.4% a year Share of registered nurses who left over a year.
Administrators who left 0 in the past year Frequent leadership changes are worth asking about on a visit.

About this nursing home

Certified beds160
Residents per day 116 About 73% of beds filled, on average
OwnershipFor profit - Corporation
Payment acceptedMedicare and Medicaid
Certified sinceOctober 1977
Part of a chainNational Healthcare Corporation
Legal business nameNHC HEALTHCARE/SHELBY, LLC

Paying for care at White Oak Manor-Shelby: Medicare and Medicaid

White Oak Manor-Shelby is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet North Carolina's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.

In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.

Health inspections

The most recent standard inspection was on August 28, 2025 and found 2 deficiencies, plus 1 from complaint inspections in the same period. In total, inspectors issued 18 citations in the last three years.

Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.

What the inspections found

Over the last three years, inspectors issued 18 citations at White Oak Manor-Shelby across 6 inspection dates, 7 of them from complaint investigations. 2 were at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on February 28, 2023. The most common areas cited were quality of life and care (6) and resident assessment and care planning (4). The most serious was cited under the CMS rule to "protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody" (tag F0600, level J, February 28, 2023). 2 citations were under CMS's abuse, neglect and exploitation rules.

March 12, 2026 · 1 citation · includes complaint inspection

GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Actual harm · Quality of Life and Care Deficiencies · Tag F0689 · Complaint inspection · Past Non-Compliance

August 28, 2025 · 2 citations

EEnsure each resident receives an accurate assessment.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0641 · Deficient, Provider has date of correction (Sep 17, 2025)

DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0656 · Deficient, Provider has date of correction (Sep 17, 2025)

July 23, 2025 · 2 citations, includes actual harm · includes complaint inspection

GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Actual harm · Quality of Life and Care Deficiencies · Tag F0689 · Complaint inspection · Deficient, Provider has date of correction (Aug 28, 2025)

DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0550 · Complaint inspection · Deficient, Provider has date of correction (Aug 28, 2025)

October 21, 2024 · 3 citations · includes complaint inspection

FProvide and implement an infection prevention and control program.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0880 · Complaint inspection · Deficient, Provider has date of correction (Nov 15, 2024)

FDesignate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0882 · Complaint inspection · Deficient, Provider has date of correction (Nov 15, 2024)

DProvide care and assistance to perform activities of daily living for any resident who is unable.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0677 · Complaint inspection · Deficient, Provider has date of correction (Nov 15, 2024)

May 23, 2024 · 7 citations, includes actual harm · includes complaint inspection

GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Actual harm · Quality of Life and Care Deficiencies · Tag F0689 · Complaint inspection · Deficient, Provider has date of correction (Jun 21, 2024)

EProvide activities to meet all resident's needs.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0679 · Deficient, Provider has date of correction (Jun 21, 2024)

EProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0755 · Deficient, Provider has date of correction (Jun 21, 2024)

EEnsure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

Potential for more than minimal harm · Nutrition and Dietary Deficiencies · Tag F0809 · Deficient, Provider has date of correction (Jun 21, 2024)

DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0550 · Deficient, Provider has date of correction (Jun 21, 2024)

DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0656 · Deficient, Provider has date of correction (Jun 21, 2024)

DEnsure services provided by the nursing facility meet professional standards of quality.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0658 · Deficient, Provider has date of correction (Jun 21, 2024)

February 28, 2023 · 3 citations, includes immediate jeopardy

JProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Immediate jeopardy · Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 · Deficient, Provider has date of correction (Mar 24, 2023)

JRespond appropriately to all alleged violations.

Immediate jeopardy · Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 · Deficient, Provider has date of correction (Mar 24, 2023)

DProvide appropriate pressure ulcer care and prevent new ulcers from developing.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0686 · Deficient, Provider has date of correction (Mar 24, 2023)

Questions to ask on a tour of White Oak Manor-Shelby

  1. Inspectors cited the home at the immediate-jeopardy level on February 28, 2023 under the rule on freedom from abuse, neglect, and exploitation. What changed afterwards, and can I see the plan of correction?
  2. CMS cited the home under its abuse and neglect rules on February 28, 2023. How are staff trained, and how are concerns reported?
  3. CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
  4. Nursing staff turnover was 59.4% a year. How many of the staff come from agencies?
  5. Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
  6. When is the first care-plan meeting, and can family attend?

Questions come from this home's CMS data: its inspections, staffing and ownership record.

Fines and payment denials

6 penalties in the last three years, including $42,972 in fines.

DateTypeAmount or length
Mar 12, 2026 Fine $10,868
Jul 23, 2025 Fine $3,931
Jul 23, 2025 Fine $3,931
Jul 23, 2025 Fine $11,700
Jul 23, 2025 Payment Denial 34 days of payments denied
May 23, 2024 Fine $12,542

Rating history

CMS monthOverallInspectionStaffingQuality
October 2026 2/5 2/5 2/5 3/5
August 2026 2/5 2/5 2/5 3/5
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Location

Hospitals near White Oak Manor-Shelby

The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.

  • 0.5 mi
    Cleveland Regional Medical Center Shelby
    Emergency room ★★★☆☆ Medicare overall 3 of 5
    Median ER visit 2h 40m for patients treated and sent home
  • 15.2 mi
    Cherokee Medical Center Gaffney
    Emergency room ★★☆☆☆ Medicare overall 2 of 5
    Median ER visit 2h 41m for patients treated and sent home
  • 21.0 mi
    Carolinas Medical Center-Lincoln Lincolnton
    Emergency room ★★★☆☆ Medicare overall 3 of 5
    Median ER visit 2h 57m for patients treated and sent home

Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.

Nearby nursing homes

Cleveland Pines Shelby · 1.5 mi away ★★★★☆ Inspection 3/5 · Staffing 2/5 120 beds · Medicaid
Peak Resources- Shelby Grover · 10.5 mi away ★★☆☆☆ Inspection 3/5 · Staffing 3/5 100 beds · Medicaid
Carolina Care Health and Rehabilitation Cherryville · 10.8 mi away ★★★★★ Inspection 5/5 · Staffing 3/5 107 beds · Medicaid
White Oak Manor-Kings Mountain Kings Mountain · 11.1 mi away ★★☆☆☆ Inspection 2/5 · Staffing 3/5 154 beds · Medicaid
Peak Resources-Cherryville Cherryville · 12.5 mi away ★★★★★ Inspection 4/5 · Staffing 4/5 70 beds · Medicaid

More nursing homes near White Oak Manor-Shelby ›   All nursing homes in Shelby ›

Compare White Oak Manor-Shelby with the 3 closest homes side by side ›

Higher-rated nursing homes within 10 miles

Other National Healthcare Corporation nursing homes in North Carolina

Affiliation comes from CMS's affiliated-entity data, October 2026. All 72 National Healthcare Corporation nursing homes ›

Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.

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https://www.nursinghomesineachstate.com/north-carolina/shelby/white-oak-manor-shelby/ · Data: CMS, October 2026 · Nursing Homes In Each State, not affiliated with CMS or Medicare.