All states › North Carolina › Winston-Salem › Willow Valley Center for Nursing and Rehabilitation
1900 W 1st Street Winston-Salem, NC 27104 · Forsyth County
All 10 nursing homes in Winston-Salem, NC (9 take Medicaid)
CMS certification number 345092 · See this home on Medicare Care Compare
Is Willow Valley Center for Nursing and Rehabilitation a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Willow Valley Center for Nursing and Rehabilitation as of October 2026.
CMS rates it 1 out of 5 stars overall, below the North Carolina average of 3.0.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.29 hours per resident per day at Willow Valley Center for Nursing and Rehabilitation, below the North Carolina median of 3.57 (US median: 3.72). About 0.29 of those hours are from registered nurses. On weekends it falls to 3.01 hours, 8% below its all-week average. 54.3% of nursing staff left within a year (North Carolina median 48.5%).
About this nursing home
Paying for care at Willow Valley Center for Nursing and Rehabilitation: Medicare and Medicaid
Willow Valley Center for Nursing and Rehabilitation is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet North Carolina's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on August 29, 2025 and found 5 deficiencies, plus 5 from complaint inspections in the same period. In total, inspectors issued 51 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 51 citations at Willow Valley Center for Nursing and Rehabilitation across 7 inspection dates, 25 of them from complaint investigations. 4 were at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on August 29, 2025. The most common areas cited were resident rights (14) and quality of life and care (9). The most serious was cited under the CMS rule to "provide and implement an infection prevention and control program" (tag F0880, level J, August 29, 2025). 4 citations were under CMS's abuse, neglect and exploitation rules.
February 20, 2026 · 3 citations · includes complaint inspection
DProtect each resident from the wrongful use of the resident's belongings or money.
DDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
August 29, 2025 · 7 citations, includes immediate jeopardy · includes complaint inspection
JProvide and implement an infection prevention and control program.
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
FDispose of garbage and refuse properly.
DHonor the resident's right to organize and participate in resident/family groups in the facility.
DNotify the appropriate authorities when residents with MD or ID services has a significant change in condition.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
BHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
June 25, 2025 · 2 citations · includes complaint inspection
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
November 22, 2024 · 1 citation, includes actual harm · includes complaint inspection
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
July 2, 2024 · 25 citations, includes actual harm · includes complaint inspection
GHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
GProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
ECoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
EEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
EEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
EPut firmly secured handrails on each side of hallways.
DHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
DKeep residents' personal and medical records private and confidential.
DHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
DEnsure each resident receives an accurate assessment.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide safe and appropriate respiratory care for a resident when needed.
DProvide medically-related social services to help each resident achieve the highest possible quality of life.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
DEnsure medication error rates are not 5 percent or greater.
DDevelop and implement policies and procedures for flu and pneumonia vaccinations.
CEnsure residents have reasonable access to and privacy in their use of communication methods.
BNotify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
November 21, 2023 · 2 citations · includes complaint inspection
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
August 7, 2023 · 11 citations, includes immediate jeopardy
JImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
JProvide appropriate treatment and care according to orders, resident’s preferences and goals.
JProvide enough food/fluids to maintain a resident's health.
EHonor the resident's right to organize and participate in resident/family groups in the facility.
EEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
EEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
ESet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DAssess the resident when there is a significant change in condition
DEnsure each resident receives an accurate assessment.
BAssure that each resident’s assessment is updated at least once every 3 months.
Questions to ask on a tour of Willow Valley Center for Nursing and Rehabilitation
- Inspectors cited the home at the immediate-jeopardy level on August 29, 2025 under the rule on infection control. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on February 20, 2026. How are staff trained, and how are concerns reported?
- CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
4 penalties in the last three years, including $43,838 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Jun 25, 2025 | Fine | $14,508 |
| Nov 22, 2024 | Fine | $12,529 |
| Jul 2, 2024 | Fine | $8,018 |
| Jul 2, 2024 | Fine | $8,783 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 1/5 | 2/5 | 1/5 |
| August 2026 | 1/5 | 1/5 | 2/5 | 3/5 |
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Location
Hospitals near Willow Valley Center for Nursing and Rehabilitation
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
-
0.5 mi
North Carolina Baptist Hospital Winston-SalemEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 3h 3m for patients treated and sent home
- 1.8 mi
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1.9 mi
Forsyth Memorial Hospital Winston-SalemEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 3h 26m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Willow Valley Center for Nursing and Rehabilitation › All nursing homes in Winston-Salem ›
Compare Willow Valley Center for Nursing and Rehabilitation with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Brookridge Retirement Community · Winston-Salem · 5 stars · 3.4 mi
- Arbor Acres United Methodist Retirement Community · Winston-Salem · 4 stars · 0.8 mi
- Silas Creek Rehabilitation Center · Winston-Salem · 4 stars · 2.1 mi
- Trinity Glen · Winston-Salem · 4 stars · 3.8 mi
Other Alliance Health Group nursing homes in North Carolina
- Linden Place Center for Nursing and Rehabilitation · Greensboro · 3 stars
- Magnolia Gardens Center for Nursing and Rehabilitation · Thomasville · 3 stars
- Juniper Gardens Center for Nursing and Rehabilitation · Gastonia · 3 stars
- Senior Citizens Home · Henderson · 3 stars
- Mill Creek Center for Nursing and Rehabilitation · Winston-Salem · 2 stars
- Dahlia Gardens Center for Nursing and Rehabilitation · Aberdeen · 2 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 13 Alliance Health Group nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.