All states › Texas › Austin › Brookdale Westlake Hills
1034 Liberty Park Dr Austin, TX 78746 · Travis County
All 25 nursing homes in Austin, TX (21 take Medicaid)
CMS certification number 455866 · See this home on Medicare Care Compare
Is Brookdale Westlake Hills a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Brookdale Westlake Hills as of October 2026.
CMS rates it 3 out of 5 stars overall, about the same as the Texas average of 2.8.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 4.58 hours per resident per day at Brookdale Westlake Hills, above the Texas median of 3.30 (US median: 3.72). About 0.75 of those hours are from registered nurses. On weekends it falls to 3.85 hours, 16% below its all-week average. Ask how weekends are staffed. 30.3% of nursing staff left within a year (Texas median 50.2%). That is lower than most homes in Texas, a sign of a steadier team.
About this nursing home
Paying for care at Brookdale Westlake Hills: Medicare and Medicaid
Brookdale Westlake Hills is certified for Medicare but not Medicaid. It can provide short-term skilled nursing and rehab covered by Medicare Part A, but if long-term care is needed and Medicaid becomes the payer, a move to a Medicaid-certified home would be needed. 21 other homes in Austin accept Medicaid. Nursing homes that accept Medicaid in Texas.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on April 9, 2026 and found 6 deficiencies, plus 2 from complaint inspections in the same period. In total, inspectors issued 30 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 30 citations at Brookdale Westlake Hills across 8 inspection dates, 10 of them from complaint investigations. 4 were at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on May 1, 2024 (complaint inspection). The most common areas cited were quality of life and care (8) and pharmacy service (5). The most serious was cited under the CMS rule to "plan the resident's discharge to meet the resident's goals and needs" (tag F0660, level J, May 1, 2024). 2 citations were under CMS's abuse, neglect and exploitation rules.
April 9, 2026 · 6 citations
EDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
EProvide and implement an infection prevention and control program.
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DEnsure each resident’s drug regimen must be free from unnecessary drugs.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
December 3, 2025 · 2 citations · includes complaint inspection
DKeep residents' personal and medical records private and confidential.
DProvide and implement an infection prevention and control program.
February 14, 2025 · 6 citations
EProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DEnsure that residents are fully informed and understand their health status, care and treatments.
DReasonably accommodate the needs and preferences of each resident.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DProvide and implement an infection prevention and control program.
October 14, 2024 · 1 citation · includes complaint inspection
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
May 1, 2024 · 1 citation, includes immediate jeopardy · includes complaint inspection
JPlan the resident's discharge to meet the resident's goals and needs.
January 26, 2024 · 11 citations, includes immediate jeopardy · includes complaint inspection
JEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EProvide and implement an infection prevention and control program.
EProvide bedrooms that don't allow residents to see each other when privacy is needed.
DDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
DProvide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
DEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
DProvide for the safe, appropriate administration of IV fluids for a resident when needed.
DProvide safe and appropriate respiratory care for a resident when needed.
December 29, 2023 · 2 citations, includes immediate jeopardy · includes complaint inspection
JProvide appropriate treatment and care according to orders, resident’s preferences and goals.
JEnsure that residents are free from significant medication errors.
November 5, 2023 · 1 citation, includes actual harm · includes complaint inspection
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Questions to ask on a tour of Brookdale Westlake Hills
- Inspectors cited the home at the immediate-jeopardy level on May 1, 2024 under the rule on resident assessment and care planning. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on January 26, 2024. How are staff trained, and how are concerns reported?
- Weekend staffing is 16% below the all-week average. Who is on duty on Saturday nights?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
5 penalties in the last three years, including $72,833 in fines.
| Date | Type | Amount or length |
|---|---|---|
| May 1, 2024 | Fine | $7,800 |
| Jan 26, 2024 | Fine | $33,758 |
| Dec 29, 2023 | Fine | $7,446 |
| Dec 29, 2023 | Fine | $14,518 |
| Nov 5, 2023 | Fine | $9,311 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 3/5 | 2/5 | 4/5 | 5/5 |
| August 2026 | 2/5 | 2/5 | 3/5 | 4/5 |
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Location
Hospitals near Brookdale Westlake Hills
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
-
2.9 mi
St David's South Austin Medical Center AustinEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 18m for patients treated and sent home
- 3.0 mi
-
3.3 mi
University Medical Center at Brackenridge AustinEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 4h 9m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Brookdale Westlake Hills › All nursing homes in Austin ›
Compare Brookdale Westlake Hills with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- The Arbour at Westminster Manor · Austin · 5 stars · 4.0 mi
- Querencia at Barton Creek · Austin · 5 stars · 5.0 mi
- Longhorn Village · Austin · 5 stars · 9.4 mi
- Marbridge Villa · Manchaca · 4 stars · 9.8 mi
Other Brookdale Senior Living nursing homes in Texas
- Brookdale Trinity Towers · Corpus Christi · 5 stars
- Brookdale Lakeway SNF · Lakeway · 2 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 12 Brookdale Senior Living nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.