All states › Texas › Lubbock › Carillon
1717 A Norfolk Ave Lubbock, TX 79416 · Lubbock County
All 14 nursing homes in Lubbock, TX (13 take Medicaid)
CMS certification number 675997 · See this home on Medicare Care Compare
Is Carillon a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Carillon as of October 2026.
CMS rates it 4 out of 5 stars overall, above the Texas average of 2.8.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 4.81 hours per resident per day at Carillon, above the Texas median of 3.30 (US median: 3.72). About 0.63 of those hours are from registered nurses. On weekends it falls to 4.41 hours, 8% below its all-week average. 68.2% of nursing staff left within a year (Texas median 50.2%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.
About this nursing home
Paying for care at Carillon: Medicare and Medicaid
Carillon is certified for Medicare but not Medicaid. It can provide short-term skilled nursing and rehab covered by Medicare Part A, but if long-term care is needed and Medicaid becomes the payer, a move to a Medicaid-certified home would be needed. 13 other homes in Lubbock accept Medicaid. Nursing homes that accept Medicaid in Texas.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on June 17, 2026 and found 7 deficiencies. In total, inspectors issued 19 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 19 citations at Carillon across 6 inspection dates, 10 of them from complaint investigations. 1 was at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on January 27, 2024 (complaint inspection). The most common areas cited were pharmacy service (4) and nutrition and dietary (3). The most serious was cited under the CMS rule to "provide safe, appropriate pain management for a resident who requires such services" (tag F0697, level K, January 27, 2024). 2 citations were under CMS's abuse, neglect and exploitation rules.
June 17, 2026 · 7 citations
EHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EDispose of garbage and refuse properly.
EProvide and implement an infection prevention and control program.
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DEncode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
DEnsure medication error rates are not 5 percent or greater.
April 25, 2025 · 3 citations · includes complaint inspection
EHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
DProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DProvide and implement an infection prevention and control program.
February 28, 2025 · 2 citations · includes complaint inspection
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
October 25, 2024 · 2 citations · includes complaint inspection
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
March 21, 2024 · 2 citations
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
January 27, 2024 · 3 citations, includes immediate jeopardy · includes complaint inspection
KProvide safe, appropriate pain management for a resident who requires such services.
ETimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
ERespond appropriately to all alleged violations.
Questions to ask on a tour of Carillon
- Inspectors cited the home at the immediate-jeopardy level on January 27, 2024 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on January 27, 2024. How are staff trained, and how are concerns reported?
- Nursing staff turnover was 68.2% a year. How many of the staff come from agencies?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years, including $57,321 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Jan 27, 2024 | Fine | $57,321 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 4/5 | 3/5 | 4/5 | 5/5 |
| August 2026 | 3/5 | 3/5 | 3/5 | 4/5 |
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Location
Hospitals near Carillon
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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1.3 mi
Lubbock Heart Hospital Lp LubbockEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 2h 39m for patients treated and sent home
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2.0 mi
Covenant Medical Center LubbockEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 44m for patients treated and sent home
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2.2 mi
University Medical Center LubbockEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 3h 9m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
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Other Life Care Services nursing homes in Texas
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- Signature Pointe · Dallas · 3 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 43 Life Care Services nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.