All states › Utah › Holladay › Highland Care Center
4285 South Highland Drive Holladay, UT 84124 · Salt Lake County
CMS certification number 465078 · See this home on Medicare Care Compare
Is Highland Care Center a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Highland Care Center as of October 2026.
CMS rates it 5 out of 5 stars overall, above the Utah average of 3.5.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.52 hours per resident per day at Highland Care Center, below the Utah median of 3.68 (US median: 3.72). About 0.97 of those hours are from registered nurses. On weekends it falls to 3.07 hours, 13% below its all-week average. 38.7% of nursing staff left within a year (Utah median 50.6%). That is lower than most homes in Utah, a sign of a steadier team.
About this nursing home
Paying for care at Highland Care Center: Medicare and Medicaid
Highland Care Center is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Utah's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on July 22, 2026 and found 6 deficiencies, plus 1 from complaint inspections in the same period. In total, inspectors issued 22 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 22 citations at Highland Care Center across 4 inspection dates, 3 of them from complaint investigations. None were at the actual-harm or immediate-jeopardy levels; 22 were "potential for more than minimal harm" (D–F) and 0 were minimal (A–C). The most common areas cited were administration (4) and nutrition and dietary (4). The most serious was cited under the CMS rule to "procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards" (tag F0812, level F, January 2, 2024).
July 22, 2026 · 7 citations · includes complaint inspection
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DAllow residents to self-administer drugs if determined clinically appropriate.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DProvide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
DKeep complete, dated laboratory records in the resident's record.
DProvide and implement an infection prevention and control program.
June 11, 2024 · 5 citations
DEncode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
DEnsure each resident’s drug regimen must be free from unnecessary drugs.
DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
DProvide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
DProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
January 2, 2024 · 2 citations · includes complaint inspection
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EProvide enough food/fluids to maintain a resident's health.
March 16, 2022 · 8 citations
FProvide and implement an infection prevention and control program.
EHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DEnsure each resident’s drug regimen must be free from unnecessary drugs.
DProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DHave the Quality Assessment and Assurance group have the required members and meet at least quarterly
DDevelop and implement policies and procedures for flu and pneumonia vaccinations.
Questions to ask on a tour of Highland Care Center
- What do families most often ask you about before moving in?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 5/5 | 4/5 | 3/5 | 5/5 |
| August 2026 | 5/5 | 4/5 | 4/5 | 5/5 |
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Location
Hospitals near Highland Care Center
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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1.0 mi
St Marks Hospital Salt Lake CityEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 1h 49m for patients treated and sent home
- 1.8 mi
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3.0 mi
Cottonwood Hospital Med Cntr MurrayEmergency room ★★★★★ Medicare overall 5 of 5Median ER visit 2h 56m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
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Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.