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Monument Healthcare Millcreek

All states › Utah › Salt Lake City › Monument Healthcare Millcreek

1201 East 4500 South Salt Lake City, UT 84117 · Salt Lake County

(801) 261-3664

All 16 nursing homes in Salt Lake City, UT (16 take Medicaid)

Accepts Medicare Accepts Medicaid 120 certified beds For profit

CMS certification number 465139 · See this home on Medicare Care Compare

Ratings come from CMS and are updated monthly; these are from October 2026. Check the latest inspection report and visit in person before you decide.

Is Monument Healthcare Millcreek a good nursing home? Reviews, ratings and inspection record

There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Monument Healthcare Millcreek as of October 2026.

CMS rates it 4 out of 5 stars overall, above the Utah average of 3.5. Inspectors issued 16 citations in the last three years. CMS reports no fines or payment denials in that time. For short-term rehab patients CMS rates quality 4 out of 5; for long-term residents, 5 out of 5.

Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.

Staffing

Nursing staff spend about 3.80 hours per resident per day at Monument Healthcare Millcreek, above the Utah median of 3.68 (US median: 3.72). About 1.01 of those hours are from registered nurses. On weekends it falls to 3.27 hours, 14% below its all-week average. 48.9% of nursing staff left within a year (Utah median 50.6%).

Nursing care per resident per day 3.80 hours
Above the Utah median of 3.68 Registered nurses, licensed practical nurses and aides combined, from payroll records.
Registered nurse hours 1.01 per resident a day RNs handle assessments, medications and changes in condition.
Weekend nursing care 3.27 hours Per resident a day. A big drop from weekdays can mean thin weekend staffing.
Nursing staff turnover 48.9% a year Share of nursing staff who left over a year. Lower usually means steadier care.
Registered nurse turnover 46.2% a year Share of registered nurses who left over a year.
Administrators who left 0 in the past year Frequent leadership changes are worth asking about on a visit.

About this nursing home

Certified beds120
Residents per day 82 About 68% of beds filled, on average
OwnershipFor profit - Limited Liability company
Payment acceptedMedicare and Medicaid
Certified sinceJune 1994
Part of a chainMonument Health Group
Legal business nameMILFORD MEMORIAL HOSPITAL
Located in a hospitalYes

Paying for care at Monument Healthcare Millcreek: Medicare and Medicaid

Monument Healthcare Millcreek is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Utah's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.

In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.

This home is located in a hospital.

Health inspections

The most recent standard inspection was on November 20, 2025 and found 0 deficiencies, plus 10 from complaint inspections in the same period. In total, inspectors issued 16 citations in the last three years.

Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.

What the inspections found

Over the last three years, inspectors issued 16 citations at Monument Healthcare Millcreek across 3 inspection dates, 10 of them from complaint investigations. None were at the actual-harm or immediate-jeopardy levels; 16 were "potential for more than minimal harm" (D–F) and 0 were minimal (A–C). The most common areas cited were quality of life and care (5) and pharmacy service (4). The most serious was cited under the CMS rule to "ensure each resident’s drug regimen must be free from unnecessary drugs" (tag F0757, level E, November 20, 2025).

January 21, 2026 · 2 citations · includes complaint inspection

DProvide for the safe, appropriate administration of IV fluids for a resident when needed.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0694 · Complaint inspection · Deficient, Provider has date of correction (Feb 16, 2026)

DProvide safe, appropriate pain management for a resident who requires such services.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0697 · Complaint inspection · Deficient, Provider has date of correction (Feb 16, 2026)

November 20, 2025 · 8 citations · includes complaint inspection

EEnsure each resident’s drug regimen must be free from unnecessary drugs.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0757 · Complaint inspection · Deficient, Provider has date of correction (Dec 26, 2025)

EMake sure that a working call system is available in each resident's bathroom and bathing area.

Potential for more than minimal harm · Environmental Deficiencies · Tag F0919 · Complaint inspection · Deficient, Provider has date of correction (Dec 26, 2025)

DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0580 · Complaint inspection · Deficient, Provider has date of correction (Dec 26, 2025)

DProvide appropriate treatment and care according to orders, resident’s preferences and goals.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0684 · Complaint inspection · Deficient, Provider has date of correction (Dec 26, 2025)

DEnsure that residents are free from significant medication errors.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0760 · Complaint inspection · Deficient, Provider has date of correction (Dec 26, 2025)

DProvide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

Potential for more than minimal harm · Administration Deficiencies · Tag F0773 · Complaint inspection · Deficient, Provider has date of correction (Dec 26, 2025)

DKeep signed and dated reports of x-rays and other diagnostic services in the residents record.

Potential for more than minimal harm · Administration Deficiencies · Tag F0779 · Complaint inspection · Deficient, Provider has date of correction (Dec 26, 2025)

DProvide and implement an infection prevention and control program.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0880 · Complaint inspection · Deficient, Provider has date of correction (Dec 26, 2025)

November 2, 2023 · 6 citations

EEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0689 · Deficient, Provider has date of correction (Dec 31, 2023)

DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0584 · Deficient, Provider has date of correction (Dec 31, 2023)

DPASARR screening for Mental disorders or Intellectual Disabilities

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0645 · Deficient, Provider has date of correction (Dec 31, 2023)

DProvide care and assistance to perform activities of daily living for any resident who is unable.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0677 · Deficient, Provider has date of correction (Dec 31, 2023)

DEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0756 · Deficient, Provider has date of correction (Dec 31, 2023)

DEnsure that residents are free from significant medication errors.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0760 · Deficient, Provider has date of correction (Dec 31, 2023)

Questions to ask on a tour of Monument Healthcare Millcreek

  1. What do families most often ask you about before moving in?
  2. Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
  3. When is the first care-plan meeting, and can family attend?

Questions come from this home's CMS data: its inspections, staffing and ownership record.

Fines and payment denials

CMS reports no fines or payment denials for this home in the last three years.

Rating history

CMS monthOverallInspectionStaffingQuality
October 2026 4/5 3/5 3/5 5/5
August 2026 4/5 3/5 4/5 5/5
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Location

Hospitals near Monument Healthcare Millcreek

The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.

  • 0.8 mi
    St Marks Hospital Salt Lake City
    Emergency room ★★★★☆ Medicare overall 4 of 5
    Median ER visit 1h 49m for patients treated and sent home
  • 1.1 mi
    Salt Lake Behavioral Health Salt Lake City
    No ER listed in Medicare data
  • 2.0 mi
    Cottonwood Hospital Med Cntr Murray
    Emergency room ★★★★★ Medicare overall 5 of 5
    Median ER visit 2h 56m for patients treated and sent home

Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.

Nearby nursing homes

Monument Healthcare Cottonwood Creek Salt Lake City · 0.5 mi away ★★★★★ Inspection 4/5 · Staffing 2/5 77 beds · Medicaid
Highland Care Center Holladay · 1.1 mi away ★★★★★ Inspection 4/5 · Staffing 3/5 103 beds · Medicaid
Monument Healthcare Murray Creek Millcreek · 1.1 mi away ★★☆☆☆ Inspection 1/5 · Staffing 3/5 184 beds · Medicaid
Spring Creek Healthcare Center Salt Lake City · 1.1 mi away ★★☆☆☆ Inspection 2/5 · Staffing 2/5 92 beds · Medicaid
Paramount Health and Rehabilitation Salt Lake City · 1.3 mi away ★★★☆☆ Inspection 2/5 · Staffing 4/5 99 beds · Medicaid

More nursing homes near Monument Healthcare Millcreek ›   All nursing homes in Salt Lake City ›

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Other Monument Health Group nursing homes in Utah

Affiliation comes from CMS's affiliated-entity data, October 2026. All 11 Monument Health Group nursing homes ›

Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.

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https://www.nursinghomesineachstate.com/utah/salt-lake-city/monument-healthcare-millcreek/ · Data: CMS, October 2026 · Nursing Homes In Each State, not affiliated with CMS or Medicare.