All states › Virginia › Buena Vista › Shenandoah Valley Health and Rehab
3737 Catalpa Ave Buena Vista, VA 24416 · Buena Vista City County
CMS certification number 495168 · See this home on Medicare Care Compare
Is Shenandoah Valley Health and Rehab a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Shenandoah Valley Health and Rehab as of October 2026.
CMS rates it 2 out of 5 stars overall, below the Virginia average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.30 hours per resident per day at Shenandoah Valley Health and Rehab, below the Virginia median of 3.57 (US median: 3.72). About 0.57 of those hours are from registered nurses. On weekends it falls to 3.01 hours, 9% below its all-week average. 56.7% of nursing staff left within a year (Virginia median 47.7%).
About this nursing home
Paying for care at Shenandoah Valley Health and Rehab: Medicare and Medicaid
Shenandoah Valley Health and Rehab is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Virginia's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on February 23, 2023 and found 6 deficiencies. CMS notes that this home's most recent inspection was more than two years ago. In total, inspectors issued 37 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 37 citations at Shenandoah Valley Health and Rehab across 5 inspection dates, 12 of them from complaint investigations. 3 were at the actual-harm level (G–I), most recently on January 31, 2024. The most common areas cited were resident assessment and care planning (10) and pharmacy service (7). The most serious was cited under the CMS rule to "develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals" (tag F0657, level G, January 31, 2024). 1 citation was under CMS's abuse, neglect and exploitation rules.
January 23, 2025 · 2 citations · includes complaint inspection
DEnsure services provided by the nursing facility meet professional standards of quality.
DEnsure that residents are free from significant medication errors.
January 31, 2024 · 10 citations, includes actual harm · includes complaint inspection
GDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
GProvide safe, appropriate dialysis care/services for a resident who requires such services.
FObserve each nurse aide's job performance and give regular training.
FConduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
FProvide and implement an infection prevention and control program.
FDevelop, implement, and/or maintain an effective training program for all new and existing staff members.
FConduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
DPermit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
February 23, 2023 · 6 citations
FInform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
DEnsure services provided by the nursing facility meet professional standards of quality.
DEnsure medication error rates are not 5 percent or greater.
DEnsure that residents are free from significant medication errors.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DProvide and implement an infection prevention and control program.
May 27, 2021 · 13 citations, includes actual harm
GProvide appropriate pressure ulcer care and prevent new ulcers from developing.
EConduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
ESafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
EProvide and implement an infection prevention and control program.
DReasonably accommodate the needs and preferences of each resident.
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DEnsure medication error rates are not 5 percent or greater.
DProvide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
March 14, 2019 · 6 citations
EDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
EProvide enough food/fluids to maintain a resident's health.
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Questions to ask on a tour of Shenandoah Valley Health and Rehab
- Inspectors cited the home at the actual-harm level on January 31, 2024 under the rule on resident assessment and care planning. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on May 27, 2021. How are staff trained, and how are concerns reported?
- The last standard inspection was more than two years ago. Can I see any recent complaint inspection results?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years, including $50,635 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Jan 31, 2024 | Fine | $50,635 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 2/5 | 2/5 | 3/5 | 3/5 |
| August 2026 | 2/5 | 2/5 | 2/5 | 3/5 |
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Location
Hospitals near Shenandoah Valley Health and Rehab
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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5.3 mi
Carilion Stonewall Jackson Hospital LexingtonEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 3h 18m for patients treated and sent home
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21.4 mi
Centra Health - Lynchburg Gen Hospital LynchburgEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 3h 54m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Shenandoah Valley Health and Rehab › All nursing homes in Buena Vista ›
Compare Shenandoah Valley Health and Rehab with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Heritage Hall Lexington · East Lexington · 4 stars · 5.3 mi
- Kendal at Lexington · Lexington · 4 stars · 6.4 mi
Other Trio Healthcare nursing homes in Virginia
- Fredericksburg Health and Rehab · Fredericksburg · 3 stars
- Martinsville Health and Rehab · Martinsville · 2 stars
- Galax Health and Rehab · Galax · 2 stars
- Bayside of Poquoson Health and Rehab · Poquoson · 2 stars
- Elizabeth Adam Crump Health and Rehab · Glen Allen · 1 stars
- Portsmouth Health and Rehab · Portsmouth · 1 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 9 Trio Healthcare nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.