facebook tracking Portsmouth Health and Rehab, Portsmouth VA: CMS Ratings
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Portsmouth Health and Rehab

All states › Virginia › Portsmouth › Portsmouth Health and Rehab

900 London Boulevard Portsmouth, VA 23704 · Portsmouth City County

(757) 393-6864

All 3 nursing homes in Portsmouth, VA (3 take Medicaid)

Accepts Medicare Accepts Medicaid 120 certified beds For profit

CMS certification number 495149 · See this home on Medicare Care Compare

Ratings come from CMS and are updated monthly; these are from October 2026. Check the latest inspection report and visit in person before you decide.

Is Portsmouth Health and Rehab a good nursing home? Reviews, ratings and inspection record

There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Portsmouth Health and Rehab as of October 2026.

CMS rates it 1 out of 5 stars overall, below the Virginia average of 3.1. Inspectors issued 64 citations in the last three years. CMS imposed 3 penalties, including $134,401 in fines, in that time. For short-term rehab patients CMS rates quality 2 out of 5; for long-term residents, 3 out of 5.

Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.

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Compare with the 3 closest homes

Staffing

Nursing staff spend about 3.46 hours per resident per day at Portsmouth Health and Rehab, below the Virginia median of 3.57 (US median: 3.72). About 0.50 of those hours are from registered nurses. On weekends it falls to 2.93 hours, 15% below its all-week average. Ask how weekends are staffed. 59.8% of nursing staff left within a year (Virginia median 47.7%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.

Nursing care per resident per day 3.46 hours
Below the Virginia median of 3.57 Registered nurses, licensed practical nurses and aides combined, from payroll records.
Registered nurse hours 0.50 per resident a day RNs handle assessments, medications and changes in condition.
Weekend nursing care 2.93 hours Per resident a day. A big drop from weekdays can mean thin weekend staffing.
Nursing staff turnover 59.8% a year Share of nursing staff who left over a year. Lower usually means steadier care.
Registered nurse turnover 80% a year Share of registered nurses who left over a year.
Administrators who left 1 in the past year Frequent leadership changes are worth asking about on a visit.

About this nursing home

Certified beds120
Residents per day 106 About 88% of beds filled, on average
OwnershipFor profit - Corporation
Payment acceptedMedicare and Medicaid
Certified sinceOctober 1984
Part of a chainTrio Healthcare
Legal business nameGL VIRGINIA PORTSMOUTH LLC

Paying for care at Portsmouth Health and Rehab: Medicare and Medicaid

Portsmouth Health and Rehab is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Virginia's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.

In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.

Health inspections

The most recent standard inspection was on May 28, 2021 and found 13 deficiencies. CMS notes that this home's most recent inspection was more than two years ago. In total, inspectors issued 64 citations in the last three years.

Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.

What the inspections found

Over the last three years, inspectors issued 64 citations at Portsmouth Health and Rehab across 7 inspection dates, 18 of them from complaint investigations. 3 were at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on September 19, 2025 (complaint inspection). The most common areas cited were quality of life and care (17) and resident rights (12). The most serious was cited under the CMS rule to "ensure each resident must receive and the facility must provide necessary behavioral health care and services" (tag F0740, level K, March 22, 2024). 3 citations were under CMS's abuse, neglect and exploitation rules.

September 19, 2025 · 7 citations · includes complaint inspection

JProvide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Immediate jeopardy · Quality of Life and Care Deficiencies · Tag F0678 · Complaint inspection · Deficient, Provider has date of correction (Dec 9, 2025)

DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0550 · Complaint inspection · Deficient, Provider has date of correction (Dec 8, 2025)

DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Potential for more than minimal harm · Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 · Complaint inspection · Deficient, Provider has date of correction (Dec 8, 2025)

DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Potential for more than minimal harm · Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 · Complaint inspection · Deficient, Provider has date of correction (Dec 8, 2025)

DEnsure services provided by the nursing facility meet professional standards of quality.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0658 · Complaint inspection · Deficient, Provider has date of correction (Dec 8, 2025)

DProvide safe, appropriate pain management for a resident who requires such services.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0697 · Complaint inspection · Deficient, Provider has date of correction (Jan 21, 2026)

DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0755 · Complaint inspection · Deficient, Provider has date of correction (Dec 8, 2025)

October 2, 2024 · 1 citation, includes actual harm · includes complaint inspection

GEnsure that residents are free from significant medication errors.

Actual harm · Pharmacy Service Deficiencies · Tag F0760 · Complaint inspection · Past Non-Compliance (Sep 19, 2024)

May 23, 2024 · 4 citations · includes complaint inspection

DProvide care and assistance to perform activities of daily living for any resident who is unable.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0677 · Complaint inspection · Deficient, Provider has date of correction (Jun 19, 2024)

DProvide appropriate foot care.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0687 · Complaint inspection · Deficient, Provider has date of correction (Jun 19, 2024)

DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0689 · Complaint inspection · Deficient, Provider has date of correction (Jun 19, 2024)

DMake sure that a working call system is available in each resident's bathroom and bathing area.

Potential for more than minimal harm · Environmental Deficiencies · Tag F0919 · Complaint inspection · Deficient, Provider has date of correction (Jun 19, 2024)

March 22, 2024 · 6 citations, includes immediate jeopardy · includes complaint inspection

KEnsure each resident must receive and the facility must provide necessary behavioral health care and services.

Immediate jeopardy · Quality of Life and Care Deficiencies · Tag F0740 · Complaint inspection · Deficient, Provider has date of correction (Apr 23, 2024)

KEnsure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.

Immediate jeopardy · Quality of Life and Care Deficiencies · Tag F0741 · Complaint inspection · Deficient, Provider has date of correction (Apr 23, 2024)

DProvide care and assistance to perform activities of daily living for any resident who is unable.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0677 · Complaint inspection · Deficient, Provider has date of correction (Jun 19, 2024)

DProvide appropriate foot care.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0687 · Complaint inspection · Deficient, Provider has date of correction (Jun 19, 2024)

DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0689 · Complaint inspection · Deficient, Provider has date of correction (Jun 19, 2024)

DMake sure that a working call system is available in each resident's bathroom and bathing area.

Potential for more than minimal harm · Environmental Deficiencies · Tag F0919 · Complaint inspection · Deficient, Provider has date of correction (Jun 19, 2024)

May 28, 2021 · 13 citations, includes actual harm

GProvide appropriate pressure ulcer care and prevent new ulcers from developing.

Actual harm · Quality of Life and Care Deficiencies · Tag F0686 · Deficient, Provider has date of correction (Jul 5, 2021)

FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Potential for more than minimal harm · Nutrition and Dietary Deficiencies · Tag F0812 · Deficient, Provider has date of correction (Jul 5, 2021)

FMake sure that a working call system is available in each resident's bathroom and bathing area.

Potential for more than minimal harm · Environmental Deficiencies · Tag F0919 · Deficient, Provider has date of correction (Jul 5, 2021)

EEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Potential for more than minimal harm · Nutrition and Dietary Deficiencies · Tag F0803 · Deficient, Provider has date of correction (Jul 5, 2021)

EProvide and implement an infection prevention and control program.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0880 · Deficient, Provider has date of correction (Jul 5, 2021)

EDevelop and implement policies and procedures for flu and pneumonia vaccinations.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0883 · Deficient, Provider has date of correction (Jul 5, 2021)

DKeep residents' personal and medical records private and confidential.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0583 · Deficient, Provider has date of correction (Jul 5, 2021)

DPASARR screening for Mental disorders or Intellectual Disabilities

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0645 · Deficient, Provider has date of correction (Jul 5, 2021)

DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0657 · Deficient, Provider has date of correction (Jul 5, 2021)

DProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0688 · Deficient, Provider has date of correction (Jul 5, 2021)

DEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0756 · Deficient, Provider has date of correction (Jul 5, 2021)

DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0758 · Deficient, Provider has date of correction (Jul 5, 2021)

DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0761 · Deficient, Provider has date of correction (Jul 5, 2021)

February 7, 2019 · 14 citations, includes actual harm

GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Actual harm · Quality of Life and Care Deficiencies · Tag F0689 · Deficient, Provider has date of correction (Mar 9, 2019)

EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0584 · Deficient, Provider has date of correction (Mar 9, 2019)

EProvide care and assistance to perform activities of daily living for any resident who is unable.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0677 · Deficient, Provider has date of correction (Mar 9, 2019)

EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Potential for more than minimal harm · Nutrition and Dietary Deficiencies · Tag F0812 · Deficient, Provider has date of correction (Mar 9, 2019)

DHonor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0557 · Deficient, Provider has date of correction (Mar 9, 2019)

DGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0582 · Deficient, Provider has date of correction (Mar 9, 2019)

DDevelop and implement policies and procedures to prevent abuse, neglect, and theft.

Potential for more than minimal harm · Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607 · Deficient, Provider has date of correction (Mar 9, 2019)

DNot transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0622 · Deficient, Provider has date of correction (Apr 17, 2019)

DProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0623 · Deficient, Provider has date of correction (Mar 9, 2019)

DNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0625 · Deficient, Provider has date of correction (Mar 9, 2019)

DPASARR screening for Mental disorders or Intellectual Disabilities

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0645 · Deficient, Provider has date of correction (Mar 9, 2019)

DHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Potential for more than minimal harm · Nursing and Physician Services Deficiencies · Tag F0727 · Deficient, Provider has date of correction (Mar 9, 2019)

DHave the Quality Assessment and Assurance group have the required members and meet at least quarterly

Potential for more than minimal harm · Administration Deficiencies · Tag F0868 · Deficient, Provider has date of correction (Mar 9, 2019)

CProvide and implement an infection prevention and control program.

Potential for minimal harm · Infection Control Deficiencies · Tag F0880 · Deficient, Provider has date of correction (Mar 9, 2019)

July 13, 2017 · 19 citations

EGive residents a notice of rights, rules, services and charges.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0156 · Deficient, Provider has date of correction (Aug 13, 2017)

EProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0159 · Deficient, Provider has date of correction (Aug 13, 2017)

EEncode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0287 · Deficient, Provider has date of correction (Aug 13, 2017)

EProvide necessary care and services to maintain or improve the highest well being of each resident .

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0309 · Deficient, Provider has date of correction (Aug 13, 2017)

EGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0314 · Deficient, Provider has date of correction (Aug 13, 2017)

EHave a program that investigates, controls and keeps infection from spreading.

Potential for more than minimal harm · Environmental Deficiencies · Tag F0441 · Deficient, Provider has date of correction (Aug 13, 2017)

EMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Potential for more than minimal harm · Environmental Deficiencies · Tag F0465 · Deficient, Provider has date of correction (Aug 13, 2017)

EKeep accurate, complete and organized clinical records on each resident that meet professional standards.

Potential for more than minimal harm · Administration Deficiencies · Tag F0514 · Deficient, Provider has date of correction (Aug 13, 2017)

DProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0241 · Deficient, Provider has date of correction (Aug 13, 2017)

DAssure that each resident’s assessment is updated at least once every 3 months.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0276 · Deficient, Provider has date of correction (Aug 13, 2017)

DEnsure each resident receives an accurate assessment by a qualified health professional.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0278 · Deficient, Provider has date of correction (Aug 13, 2017)

DDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0279 · Deficient, Provider has date of correction (Aug 13, 2017)

DEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0315 · Deficient, Provider has date of correction (Aug 13, 2017)

DEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

Potential for more than minimal harm · Environmental Deficiencies · Tag F0323 · Deficient, Provider has date of correction (Aug 13, 2017)

DKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0332 · Deficient, Provider has date of correction (Aug 13, 2017)

DEnsure that residents are safe from serious medication errors.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0333 · Deficient, Provider has date of correction (Aug 13, 2017)

DProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0425 · Deficient, Provider has date of correction (Aug 13, 2017)

DMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0431 · Deficient, Provider has date of correction (Aug 13, 2017)

CAllow residents to easily view the results of the nursing home's most recent inspection.

Potential for minimal harm · Resident Rights Deficiencies · Tag F0167 · Deficient, Provider has date of correction (Aug 13, 2017)

Questions to ask on a tour of Portsmouth Health and Rehab

  1. Inspectors cited the home at the immediate-jeopardy level on March 22, 2024 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
  2. CMS cited the home under its abuse and neglect rules on September 19, 2025. How are staff trained, and how are concerns reported?
  3. CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
  4. Weekend staffing is 15% below the all-week average. Who is on duty on Saturday nights?
  5. Nursing staff turnover was 59.8% a year. How many of the staff come from agencies?
  6. CMS rates short-stay quality 2 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
  7. Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
  8. When is the first care-plan meeting, and can family attend?

Questions come from this home's CMS data: its inspections, staffing and ownership record.

Fines and payment denials

3 penalties in the last three years, including $134,401 in fines.

DateTypeAmount or length
Sep 19, 2025 Fine $40,508
Oct 2, 2024 Fine $8,824
Mar 22, 2024 Fine $85,069

Rating history

CMS monthOverallInspectionStaffingQuality
October 2026 1/5 1/5 2/5 2/5
August 2026 1/5 1/5 1/5 2/5
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Location

Hospitals near Portsmouth Health and Rehab

The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.

  • 0.5 mi
    NMC Portsmouth Portsmouth
    Emergency room
    Median ER visit 3h 13m for patients treated and sent home
  • 1.8 mi
    Sentara Norfolk General Hospital Norfolk
    Emergency room ★★★★☆ Medicare overall 4 of 5
    Median ER visit 3h 3m for patients treated and sent home
  • 2.2 mi
    Bon Secours - Maryview Medical Center Portsmouth
    Emergency room ★★★☆☆ Medicare overall 3 of 5
    Median ER visit 2h 44m for patients treated and sent home

Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.

Nearby nursing homes

Harbor's Edge Norfolk · 1.4 mi away ★★★★★ Inspection 5/5 · Staffing 5/5 33 beds
Signature Healthcare of Norfolk Norfolk · 2.0 mi away ★★★☆☆ Inspection 2/5 · Staffing 3/5 169 beds · Medicaid
Autumn Care of Portsmouth Portsmouth · 2.3 mi away ★★★★☆ Inspection 3/5 · Staffing 2/5 108 beds · Medicaid
Norfolk Health Care Center Norfolk · 2.3 mi away ★☆☆☆☆ Inspection 2/5 · Staffing 1/5 180 beds · Medicaid
Ghent Health and Rehabilitation Norfolk · 3.4 mi away ★☆☆☆☆ Inspection 1/5 · Staffing 3/5 222 beds · Medicaid

More nursing homes near Portsmouth Health and Rehab ›   All nursing homes in Portsmouth ›

Compare Portsmouth Health and Rehab with the 3 closest homes side by side ›

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Other Trio Healthcare nursing homes in Virginia

Affiliation comes from CMS's affiliated-entity data, October 2026. All 9 Trio Healthcare nursing homes ›

Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.

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https://www.nursinghomesineachstate.com/virginia/portsmouth/portsmouth-health-and-rehab/ · Data: CMS, October 2026 · Nursing Homes In Each State, not affiliated with CMS or Medicare.