All states › Virginia › Norfolk › Signature Healthcare of Norfolk
1005 Hampton Blvd Norfolk, VA 23507 · Norfolk City County
All 8 nursing homes in Norfolk, VA (7 take Medicaid)
CMS certification number 495068 · See this home on Medicare Care Compare
Is Signature Healthcare of Norfolk a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Signature Healthcare of Norfolk as of October 2026.
CMS rates it 3 out of 5 stars overall, about the same as the Virginia average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.54 hours per resident per day at Signature Healthcare of Norfolk, about the same as the Virginia median of 3.57 (US median: 3.72). About 0.47 of those hours are from registered nurses. On weekends it falls to 3.06 hours, 13% below its all-week average. 46.8% of nursing staff left within a year (Virginia median 47.7%).
About this nursing home
Paying for care at Signature Healthcare of Norfolk: Medicare and Medicaid
Signature Healthcare of Norfolk is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Virginia's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on July 21, 2023 and found 9 deficiencies. CMS notes that this home's most recent inspection was more than two years ago. In total, inspectors issued 47 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 47 citations at Signature Healthcare of Norfolk across 3 inspection dates. 3 were at the actual-harm level (G–I), most recently on October 24, 2019. The most common areas cited were resident rights (13) and resident assessment and care planning (12). The most serious was cited under the CMS rule to "provide appropriate pressure ulcer care and prevent new ulcers from developing" (tag F0686, level G, October 24, 2019). 1 citation was under CMS's abuse, neglect and exploitation rules.
July 21, 2023 · 9 citations
EHonor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
EProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
EDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
EEnsure that residents are free from significant medication errors.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DPlan the resident's discharge to meet the resident's goals and needs.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
October 24, 2019 · 31 citations, includes actual harm
GProvide appropriate pressure ulcer care and prevent new ulcers from developing.
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
FMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
EHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
ENot transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
ENotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
EDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
EProvide safe, appropriate dialysis care/services for a resident who requires such services.
EProvide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
ESet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
EHave the Quality Assessment and Assurance group have the required members and meet at least quarterly
EMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DHonor the resident's right to manage his or her financial affairs.
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DEnsure services provided by the nursing facility meet professional standards of quality.
DPlan the resident's discharge to meet the resident's goals and needs.
DEnsure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide enough food/fluids to maintain a resident's health.
DProvide safe and appropriate respiratory care for a resident when needed.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DEnsure that residents are free from significant medication errors.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DProvide and implement an infection prevention and control program.
CPost nurse staffing information every day.
BAllow residents to easily view the nursing home's survey results and communicate with advocate agencies.
BProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
BEnsure each resident receives an accurate assessment.
July 13, 2018 · 7 citations, includes actual harm
GProvide appropriate pressure ulcer care and prevent new ulcers from developing.
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
ENotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
DEnsure each resident receives an accurate assessment.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Questions to ask on a tour of Signature Healthcare of Norfolk
- Inspectors cited the home at the actual-harm level on October 24, 2019 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on October 24, 2019. How are staff trained, and how are concerns reported?
- The last standard inspection was more than two years ago. Can I see any recent complaint inspection results?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 3/5 | 2/5 | 3/5 | 5/5 |
| August 2026 | 3/5 | 2/5 | 3/5 | 5/5 |
Add this rating badge to your websiteFree. Shows Signature Healthcare of Norfolk's Medicare star rating and updates itself.
Size and colour
Preview
Paste it where the badge should appear: in WordPress, a Custom HTML block or a footer widget; on other sites, any spot that accepts HTML. The badge updates itself when CMS publishes new ratings.
Location
Hospitals near Signature Healthcare of Norfolk
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
-
0.2 mi
Sentara Norfolk General Hospital NorfolkEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 3h 3m for patients treated and sent home
- 0.5 mi
- 1.5 mi
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Signature Healthcare of Norfolk › All nursing homes in Norfolk ›
Compare Signature Healthcare of Norfolk with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Harbor's Edge · Norfolk · 5 stars · 1.1 mi
- Oak Grove Health & Rehab Center · Chesapeake · 5 stars · 8.7 mi
- Autumn Care of Portsmouth · Portsmouth · 4 stars · 3.7 mi
- Lake Taylor Hospital · Norfolk · 4 stars · 5.4 mi
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.