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146 Clover St Williams Bay, WI 53191 · Walworth County
CMS certification number 525346 · See this home on Medicare Care Compare
Is Williams Bay Health Services a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Williams Bay Health Services as of October 2026.
CMS rates it 1 out of 5 stars overall, below the Wisconsin average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.51 hours per resident per day at Williams Bay Health Services, below the Wisconsin median of 4.04 (US median: 3.72). About 1.09 of those hours are from registered nurses. On weekends it falls to 3.18 hours, 9% below its all-week average. 47.1% of nursing staff left within a year (Wisconsin median 45.7%).
About this nursing home
Paying for care at Williams Bay Health Services: Medicare and Medicaid
Williams Bay Health Services is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Wisconsin's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on June 3, 2026 and found 24 deficiencies, plus 4 from complaint inspections in the same period. In total, inspectors issued 32 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 32 citations at Williams Bay Health Services across 3 inspection dates, 4 of them from complaint investigations. 1 was at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on June 3, 2026. The most common areas cited were quality of life and care (11) and resident rights (5). The most serious was cited under the CMS rule to "provide appropriate pressure ulcer care and prevent new ulcers from developing" (tag F0686, level J, June 3, 2026). 2 citations were under CMS's abuse, neglect and exploitation rules.
June 3, 2026 · 27 citations · includes complaint inspection
JProvide appropriate pressure ulcer care and prevent new ulcers from developing.
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
FSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
FProvide behavior health training consistent with the requirements and as determined by a facility assessment.
EDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
EEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
EProvide and implement an infection prevention and control program.
EDevelop and implement policies and procedures for flu and pneumonia vaccinations.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DKeep residents' personal and medical records private and confidential.
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
DProvide care or services that was trauma informed and/or culturally competent.
DEnsure each resident must receive and the facility must provide necessary behavioral health care and services.
DProvide medically-related social services to help each resident achieve the highest possible quality of life.
DEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
DEnsure each resident’s drug regimen must be free from unnecessary drugs.
DEnsure that residents are free from significant medication errors.
DConduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
DEnsure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
CPost a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
January 26, 2026 · 1 citation · includes complaint inspection
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
March 27, 2025 · 4 citations, includes actual harm
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
FProvide and implement an infection prevention and control program.
FRegularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
DProvide safe, appropriate pain management for a resident who requires such services.
Questions to ask on a tour of Williams Bay Health Services
- Inspectors cited the home at the immediate-jeopardy level on June 3, 2026 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on June 3, 2026. How are staff trained, and how are concerns reported?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 1/5 | 3/5 | 3/5 |
| August 2026 | 1/5 | 1/5 | 3/5 | 2/5 |
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Location
Hospitals near Williams Bay Health Services
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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1.3 mi
Mercy Walworth Hospital & Medical Center GenevaEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 6m for patients treated and sent home
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6.2 mi
Aurora Lakeland Med Ctr ElkhornEmergency room ★★★★★ Medicare overall 5 of 5Median ER visit 2h 25m for patients treated and sent home
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11.0 mi
Mercy Harvard Hospital HarvardEmergency roomMedian ER visit 1h 58m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Williams Bay Health Services › All nursing homes in Williams Bay ›
Compare Williams Bay Health Services with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Delavan Health Services · Delavan · 5 stars · 5.6 mi
- Golden Years of Lake Geneva · Lake Geneva · 5 stars · 7.0 mi
- Lakeland Health Care Center · Elkhorn · 4 stars · 7.1 mi
- Holton Manor · Elkhorn · 2 stars · 7.1 mi
Other North Shore Healthcare nursing homes in Wisconsin
- Hammond Health Services · Hammond · 5 stars
- Kewaunee Health Services · Kewaunee · 5 stars
- Ellsworth Health Services · Ellsworth · 5 stars
- Twin Ports Health Services · Superior · 5 stars
- Delavan Health Services · Delavan · 5 stars
- Cornell Health Services · Cornell · 5 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 57 North Shore Healthcare nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.