All states › Florida › Lakeland › Vivo Healthcare Lakeland
1919 Lakeland Hills Blvd Lakeland, FL 33805 · Polk County
All 12 nursing homes in Lakeland, FL (12 take Medicaid)
CMS certification number 105354 · See this home on Medicare Care Compare
Is Vivo Healthcare Lakeland a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Vivo Healthcare Lakeland as of October 2026.
CMS rates it 1 out of 5 stars overall, below the Florida average of 3.3.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.42 hours per resident per day at Vivo Healthcare Lakeland, below the Florida median of 3.67 (US median: 3.72). About 0.39 of those hours are from registered nurses. On weekends it falls to 3.09 hours, 10% below its all-week average. 38.9% of nursing staff left within a year (Florida median 42%).
About this nursing home
Paying for care at Vivo Healthcare Lakeland: Medicare and Medicaid
Vivo Healthcare Lakeland is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Florida's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on June 26, 2025 and found 11 deficiencies, plus 1 from complaint inspections in the same period. In total, inspectors issued 34 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 34 citations at Vivo Healthcare Lakeland across 7 inspection dates, 10 of them from complaint investigations. 3 were at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on April 30, 2025 (complaint inspection). The most common areas cited were quality of life and care (7) and resident assessment and care planning (7). The most serious was cited under the CMS rule to "protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody" (tag F0600, level J, April 30, 2025). 3 citations were under CMS's abuse, neglect and exploitation rules.
March 26, 2026 · 1 citation · includes complaint inspection
DProvide or obtain dental services for each resident.
June 26, 2025 · 11 citations
EProvide and implement an infection prevention and control program.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DPASARR screening for Mental disorders or Intellectual Disabilities
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DEnsure each resident’s drug regimen must be free from unnecessary drugs.
DEnsure medication error rates are not 5 percent or greater.
DProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
April 30, 2025 · 2 citations, includes immediate jeopardy · includes complaint inspection
JProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
ESet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
February 28, 2025 · 5 citations, includes immediate jeopardy · includes complaint inspection
JEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
JMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
FKeep residents' personal and medical records private and confidential.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
June 5, 2024 · 2 citations · includes complaint inspection
ELet each resident or the resident's legal representative access or purchase copies of all the resident's records.
DProvide timely, quality laboratory services/tests to meet the needs of residents.
March 2, 2023 · 7 citations
FCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
EEnsure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
DEnsure each resident receives an accurate assessment.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DEnsure each resident’s drug regimen must be free from unnecessary drugs.
DEnsure medication error rates are not 5 percent or greater.
DEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
June 11, 2021 · 6 citations
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Questions to ask on a tour of Vivo Healthcare Lakeland
- Inspectors cited the home at the immediate-jeopardy level on April 30, 2025 under the rule on freedom from abuse, neglect, and exploitation. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on June 26, 2025. How are staff trained, and how are concerns reported?
- CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- CMS rates short-stay quality 2 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
8 penalties in the last three years, including $120,385 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Feb 28, 2025 | Fine | $8,672 |
| Feb 28, 2025 | Fine | $8,673 |
| Feb 28, 2025 | Fine | $84,692 |
| Feb 28, 2025 | Payment Denial | 46 days of payments denied |
| Nov 13, 2023 | Fine | $4,587 |
| Nov 6, 2023 | Fine | $4,587 |
| Oct 30, 2023 | Fine | $4,587 |
| Oct 23, 2023 | Fine | $4,587 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 1/5 | 2/5 | 4/5 |
| August 2026 | 1/5 | 1/5 | 3/5 | 4/5 |
Add this rating badge to your websiteFree. Shows Vivo Healthcare Lakeland's Medicare star rating and updates itself.
Size and colour
Preview
Paste it where the badge should appear: in WordPress, a Custom HTML block or a footer widget; on other sites, any spot that accepts HTML. The badge updates itself when CMS publishes new ratings.
Location
Hospitals near Vivo Healthcare Lakeland
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
-
0.7 mi
Lakeland Regional Medical Center LakelandEmergency room ★☆☆☆☆ Medicare overall 1 of 5Median ER visit 2h 35m for patients treated and sent home
-
12.0 mi
South Florida Baptist Hospital Plant CityEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 3h 23m for patients treated and sent home
-
12.5 mi
Bartow Regional Medical Center BartowEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 8m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Vivo Healthcare Lakeland › All nursing homes in Lakeland ›
Compare Vivo Healthcare Lakeland with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Florida Presbyterian Homes · Lakeland · 5 stars · 2.7 mi
- Solaris Healthcare Plant City · Plant City · 5 stars · 9.3 mi
- The Manor at Carpenters · Lakeland · 4 stars · 2.2 mi
- The Club at Lake Gibson · Lakeland · 3 stars · 2.2 mi
Other Vivo Healthcare nursing homes in Florida
- Vivo Healthcare Orange Park · Orange Park · 5 stars
- Vivo Healthcare Normandy · Jacksonville · 4 stars
- Vivo Healthcare Fort Pierce · Fort Pierce · 3 stars
- Vivo Healthcare Sebring · Sebring · 3 stars
- Vivo Healthcare Clewiston · Clewiston · 3 stars
- Vivo Healthcare University · Jacksonville · 3 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 12 Vivo Healthcare nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.