All states › Missouri › Saint Charles › Windsor Estates of St Charles
2150 West Randolph Street Saint Charles, MO 63301 · St. Charles County
All 6 nursing homes in Saint Charles, MO (6 take Medicaid)
CMS certification number 265518 · See this home on Medicare Care Compare
Is Windsor Estates of St Charles a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Windsor Estates of St Charles as of October 2026.
CMS rates it 1 out of 5 stars overall, below the Missouri average of 2.6.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.56 hours per resident per day at Windsor Estates of St Charles, above the Missouri median of 3.37 (US median: 3.72). About 0.26 of those hours are from registered nurses. On weekends it falls to 3.19 hours, 10% below its all-week average. 71.4% of nursing staff left within a year (Missouri median 56.8%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.
About this nursing home
Paying for care at Windsor Estates of St Charles: Medicare and Medicaid
Windsor Estates of St Charles is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Missouri's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on March 21, 2024 and found 5 deficiencies, plus 12 from complaint inspections in the same period. CMS notes that this home's most recent inspection was more than two years ago. In total, inspectors issued 78 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 78 citations at Windsor Estates of St Charles across 19 inspection dates, 36 of them from complaint investigations. 1 was at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on May 19, 2026 (complaint inspection). The most common areas cited were quality of life and care (28) and resident rights (16). The most serious was cited under the CMS rule to "protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody" (tag F0600, level J, May 19, 2026). 4 citations were under CMS's abuse, neglect and exploitation rules.
June 29, 2026 · 1 citation · includes complaint inspection
GProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 19, 2026 · 6 citations, includes immediate jeopardy · includes complaint inspection
JProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
GProvide appropriate treatment and care according to orders, resident’s preferences and goals.
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
EEnsure services provided by the nursing facility meet professional standards of quality.
EProvide care and assistance to perform activities of daily living for any resident who is unable.
EEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
April 1, 2026 · 1 citation · includes complaint inspection
ENotify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
December 15, 2025 · 2 citations, includes actual harm · includes complaint inspection
GProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
September 3, 2025 · 1 citation, includes actual harm · includes complaint inspection
GProvide appropriate pressure ulcer care and prevent new ulcers from developing.
August 7, 2025 · 4 citations, includes actual harm · includes complaint inspection
GProvide appropriate pressure ulcer care and prevent new ulcers from developing.
EProvide care and assistance to perform activities of daily living for any resident who is unable.
EEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
June 10, 2025 · 1 citation · includes complaint inspection
EProvide care and assistance to perform activities of daily living for any resident who is unable.
May 2, 2025 · 5 citations, includes actual harm · includes complaint inspection
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
FEmploy sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EProvide care and assistance to perform activities of daily living for any resident who is unable.
DKeep all essential equipment working safely.
March 4, 2025 · 1 citation · includes complaint inspection
DEnsure services provided by the nursing facility meet professional standards of quality.
February 21, 2025 · 1 citation · includes complaint inspection
FMake sure that a working call system is available in each resident's bathroom and bathing area.
September 18, 2024 · 1 citation, includes actual harm · includes complaint inspection
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
July 30, 2024 · 1 citation, includes actual harm · includes complaint inspection
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
July 17, 2024 · 1 citation · includes complaint inspection
ENot require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
March 21, 2024 · 7 citations · includes complaint inspection
FEmploy sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
DAllow residents to self-administer drugs if determined clinically appropriate.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DRespond appropriately to all alleged violations.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide and implement an infection prevention and control program.
January 3, 2024 · 2 citations · includes complaint inspection
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide and implement an infection prevention and control program.
November 20, 2023 · 1 citation, includes actual harm · includes complaint inspection
GProvide safe, appropriate pain management for a resident who requires such services.
October 3, 2023 · 5 citations, includes actual harm · includes complaint inspection
GProvide appropriate pressure ulcer care and prevent new ulcers from developing.
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
GProvide safe, appropriate pain management for a resident who requires such services.
DEnsure services provided by the nursing facility meet professional standards of quality.
DProvide enough food/fluids to maintain a resident's health.
July 13, 2022 · 20 citations, includes actual harm
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
FProvide and implement an infection prevention and control program.
EReasonably accommodate the needs and preferences of each resident.
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
EHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
EProtect each resident from the wrongful use of the resident's belongings or money.
EAssure that each resident’s assessment is updated at least once every 3 months.
EEnsure services provided by the nursing facility meet professional standards of quality.
EProvide care and assistance to perform activities of daily living for any resident who is unable.
EProvide activities to meet all resident's needs.
EProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
EEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
EEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
EPut firmly secured handrails on each side of hallways.
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DAssess the resident when there is a significant change in condition
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
CProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
BNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
August 22, 2019 · 17 citations
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
EAssure the security of all personal funds of residents deposited with the facility.
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
EEnsure services provided by the nursing facility meet professional standards of quality.
EProvide care by qualified persons according to each resident's written plan of care.
EProvide appropriate pressure ulcer care and prevent new ulcers from developing.
EProvide and implement an infection prevention and control program.
EDevelop and implement policies and procedures for flu and pneumonia vaccinations.
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
DEnsure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DProvide safe, appropriate pain management for a resident who requires such services.
DProvide safe, appropriate dialysis care/services for a resident who requires such services.
DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
DDispose of garbage and refuse properly.
Questions to ask on a tour of Windsor Estates of St Charles
- Inspectors cited the home at the immediate-jeopardy level on May 19, 2026 under the rule on freedom from abuse, neglect, and exploitation. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on May 19, 2026. How are staff trained, and how are concerns reported?
- CMS rates staffing 1 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Nursing staff turnover was 71.4% a year. How many of the staff come from agencies?
- CMS rates short-stay quality 1 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
- The last standard inspection was more than two years ago. Can I see any recent complaint inspection results?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
7 penalties in the last three years, including $278,737 in fines.
| Date | Type | Amount or length |
|---|---|---|
| May 19, 2026 | Fine | $159,597 |
| May 19, 2026 | Payment Denial | 6 days of payments denied |
| Dec 15, 2025 | Fine | $56,024 |
| Aug 7, 2025 | Fine | $41,659 |
| May 2, 2025 | Fine | $12,425 |
| May 2, 2025 | Payment Denial | 6 days of payments denied |
| Feb 6, 2024 | Fine | $9,032 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 1/5 | 1/5 | 2/5 |
| August 2026 | 1/5 | 1/5 | 1/5 | 2/5 |
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Location
Hospitals near Windsor Estates of St Charles
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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1.3 mi
SSM St Joseph Health Center St CharlesEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 37m for patients treated and sent home
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4.4 mi
SSM Depaul Health Center BridgetonEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 3h 33m for patients treated and sent home
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5.0 mi
Barnes-Jewish St Peters Hospital St PetersEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 4h 13m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Windsor Estates of St Charles › All nursing homes in Saint Charles ›
Compare Windsor Estates of St Charles with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Friendship Village Chesterfield · Chesterfield · 5 stars · 9.8 mi
- NHC Healthcare, St Charles · Saint Charles · 4 stars · 3.5 mi
- NHC Healthcare, Maryland Heights · Maryland Heights · 4 stars · 6.4 mi
- Surrey Place St Luke's Hospital Skilled Nursing · Chesterfield · 4 stars · 8.9 mi
Other Tutera Senior Living & Health Care nursing homes in Missouri
- Monterey Park Rehabilitation & Health Care Center · Independence · 5 stars
- Carnegie Village Rehabilitation & Health Care Center · Belton · 3 stars
- Tiffany Springs Rehabilitation & Health Care Center · Kansas City · 3 stars
- Norterre · Liberty · 2 stars
- Northland Rehabilitation & Health Care Center · Kansas City · 2 stars
- Highland Rehabilitation & Health Care Center · Kansas City · 2 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 24 Tutera Senior Living & Health Care nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.