All states › New York › Williamsville › Williamsville Suburban
193 South Union Road Williamsville, NY 14221 · Erie County
All 5 nursing homes in Williamsville, NY (5 take Medicaid)
CMS certification number 335647 · See this home on Medicare Care Compare
Is Williamsville Suburban a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Williamsville Suburban as of October 2026.
CMS rates it 1 out of 5 stars overall, below the New York average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.41 hours per resident per day at Williamsville Suburban, below the New York median of 3.57 (US median: 3.72). About 0.37 of those hours are from registered nurses. On weekends it falls to 2.87 hours, 16% below its all-week average. Ask how weekends are staffed. 56.5% of nursing staff left within a year (New York median 38.3%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.
About this nursing home
Paying for care at Williamsville Suburban: Medicare and Medicaid
Williamsville Suburban is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet New York's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on October 28, 2024 and found 8 deficiencies, plus 11 from complaint inspections in the same period. In total, inspectors issued 37 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 37 citations at Williamsville Suburban across 9 inspection dates, 17 of them from complaint investigations. 1 was at the actual-harm level (G–I), most recently on February 9, 2024. The most common areas cited were quality of life and care (11) and nutrition and dietary (7). The most serious was cited under the CMS rule to "protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody" (tag F0600, level G, February 9, 2024). 4 citations were under CMS's abuse, neglect and exploitation rules.
July 31, 2026 · 1 citation · includes complaint inspection
EEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
December 22, 2025 · 9 citations · includes complaint inspection
FEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
EDispose of garbage and refuse properly.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
DProvide and implement an infection prevention and control program.
CSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 7, 2025 · 2 citations · includes complaint inspection
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
October 28, 2024 · 9 citations · includes complaint inspection
FProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
FImplement a program that monitors antibiotic use.
EProvide and implement an infection prevention and control program.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DProvide or obtain dental services for each resident.
CPost a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
July 24, 2024 · 1 citation · includes complaint inspection
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
February 9, 2024 · 2 citations, includes actual harm · includes complaint inspection
GProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DRespond appropriately to all alleged violations.
January 24, 2024 · 1 citation · includes complaint inspection
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
March 17, 2023 · 9 citations
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
EEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EInform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
EProvide a neutral and fair arbitration process and agree to arbitrator and venue.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide safe, appropriate dialysis care/services for a resident who requires such services.
BEncode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
May 6, 2021 · 3 citations
EKeep all essential equipment working safely.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Questions to ask on a tour of Williamsville Suburban
- Inspectors cited the home at the actual-harm level on February 9, 2024 under the rule on freedom from abuse, neglect, and exploitation. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on October 28, 2024. How are staff trained, and how are concerns reported?
- CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Weekend staffing is 16% below the all-week average. Who is on duty on Saturday nights?
- Nursing staff turnover was 56.5% a year. How many of the staff come from agencies?
- CMS rates short-stay quality 1 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
2 penalties in the last three years, including $43,973 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Dec 22, 2025 | Payment Denial | 40 days of payments denied |
| Jan 24, 2024 | Fine | $43,973 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 1/5 | 2/5 | 3/5 |
| August 2026 | 1/5 | 1/5 | 2/5 | 2/5 |
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Location
Hospitals near Williamsville Suburban
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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2.9 mi
Upstate New York VA Healthcare System (Western Ny VA Healthcare System) BuffaloEmergency room ★★★★★ Medicare overall 5 of 5
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4.4 mi
Erie County Medical Center BuffaloEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 5h 25m for patients treated and sent home
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5.1 mi
Sisters of Charity Hospital BuffaloEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 3h 23m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Williamsville Suburban › All nursing homes in Williamsville ›
Compare Williamsville Suburban with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Harris Hill Nursing Facility · Williamsville · 5 stars · 3.4 mi
- Beechwood Health Care Center · Getzville · 5 stars · 3.8 mi
- St Catherine Laboure Health Care Center · Buffalo · 5 stars · 5.1 mi
- McAuley Residence · Kenmore · 5 stars · 6.8 mi
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.