All states › North Carolina › Monroe › PruittHealth-Union Pointe
3510 West Highway 74 Monroe, NC 28110 · Union County
All 4 nursing homes in Monroe, NC (4 take Medicaid)
CMS certification number 345566 · See this home on Medicare Care Compare
Is PruittHealth-Union Pointe a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for PruittHealth-Union Pointe as of October 2026.
CMS rates it 1 out of 5 stars overall, below the North Carolina average of 3.0.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.98 hours per resident per day at PruittHealth-Union Pointe, above the North Carolina median of 3.57 (US median: 3.72). About 0.82 of those hours are from registered nurses. On weekends it falls to 3.33 hours, 16% below its all-week average. Ask how weekends are staffed. 48% of nursing staff left within a year (North Carolina median 48.5%).
About this nursing home
Paying for care at PruittHealth-Union Pointe: Medicare and Medicaid
PruittHealth-Union Pointe is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet North Carolina's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on June 25, 2026 and found 0 deficiencies, plus 2 from complaint inspections in the same period. In total, inspectors issued 27 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 27 citations at PruittHealth-Union Pointe across 4 inspection dates, 18 of them from complaint investigations. 2 were at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on July 1, 2024 (complaint inspection). The most common areas cited were quality of life and care (5) and resident rights (5). The most serious was cited under the CMS rule to "protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody" (tag F0600, level J, July 1, 2024). 2 citations were under CMS's abuse, neglect and exploitation rules.
June 25, 2026 · 2 citations · includes complaint inspection
DEnsure medication error rates are not 5 percent or greater.
DEnsure that residents are free from significant medication errors.
May 12, 2025 · 5 citations · includes complaint inspection
EEnsure services provided by the nursing facility meet professional standards of quality.
EProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
EEnsure that residents are free from significant medication errors.
DAllow resident to participate in the development and implementation of his or her person-centered plan of care.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
July 1, 2024 · 2 citations, includes immediate jeopardy · includes complaint inspection
JProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
JDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
February 16, 2024 · 18 citations, includes actual harm · includes complaint inspection
HHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
HProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
EProvide care and assistance to perform activities of daily living for any resident who is unable.
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
EProvide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
ESet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
DAllow residents to self-administer drugs if determined clinically appropriate.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DProvide safe and appropriate respiratory care for a resident when needed.
DProvide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DDevelop and implement policies and procedures for flu and pneumonia vaccinations.
DEnsure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
BProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
BEncode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Questions to ask on a tour of PruittHealth-Union Pointe
- Inspectors cited the home at the immediate-jeopardy level on July 1, 2024 under the rule on freedom from abuse, neglect, and exploitation. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on July 1, 2024. How are staff trained, and how are concerns reported?
- Weekend staffing is 16% below the all-week average. Who is on duty on Saturday nights?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
3 penalties in the last three years, including $197,532 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Jul 1, 2024 | Fine | $33,995 |
| Feb 16, 2024 | Fine | $163,537 |
| Feb 16, 2024 | Payment Denial | 49 days of payments denied |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 1/5 | 4/5 | 4/5 |
| August 2026 | 1/5 | 1/5 | 4/5 | 4/5 |
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Location
Hospitals near PruittHealth-Union Pointe
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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3.9 mi
Carolinas Medical Center-Union MonroeEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 2h 12m for patients treated and sent home
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11.5 mi
Presbyterian Hospital Matthews MatthewsEmergency room ★★★★★ Medicare overall 5 of 5Median ER visit 4h 4m for patients treated and sent home
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14.6 mi
Novant Health Mint Hill Medical Center CharlotteEmergency room ★★★★★ Medicare overall 5 of 5Median ER visit 3h 10m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near PruittHealth-Union Pointe › All nursing homes in Monroe ›
Compare PruittHealth-Union Pointe with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Jesse Helms Nursing Center · Monroe · 5 stars · 3.9 mi
- Monroe Rehabilitation Center · Monroe · 4 stars · 4.2 mi
- Stratford Manor Health & Rehab · Monroe · 4 stars · 4.6 mi
- Lake Park Nursing and Rehabilitation Center · Indian Trail · 4 stars · 6.1 mi
Other Pruitthealth nursing homes in North Carolina
- North Carolina State Veterans Home Kernersville · Kernersville · 5 stars
- NC State Veterans Home - Black Mountain · Black Mountain · 5 stars
- PruittHealth-Rockingham · Rockingham · 5 stars
- PruittHealth-Town Center · Harrisburg · 4 stars
- PruittHealth-Elkin · Elkin · 4 stars
- PruittHealth-Raleigh · Raleigh · 3 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 97 Pruitthealth nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.