All states › Utah › Payson › Rocky Mountain Care - Maple Dell
55 South Professional Way Payson, UT 84651 · Utah County
All 2 nursing homes in Payson, UT (2 take Medicaid)
CMS certification number 465129 · See this home on Medicare Care Compare
Is Rocky Mountain Care - Maple Dell a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Rocky Mountain Care - Maple Dell as of October 2026.
CMS rates it 2 out of 5 stars overall, below the Utah average of 3.5.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.58 hours per resident per day at Rocky Mountain Care - Maple Dell, about the same as the Utah median of 3.68 (US median: 3.72). About 1.26 of those hours are from registered nurses. On weekends it falls to 3.12 hours, 13% below its all-week average. 47.8% of nursing staff left within a year (Utah median 50.6%).
About this nursing home
Paying for care at Rocky Mountain Care - Maple Dell: Medicare and Medicaid
Rocky Mountain Care - Maple Dell is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Utah's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on August 28, 2024 and found 9 deficiencies, plus 4 from complaint inspections in the same period. CMS notes that this home's most recent inspection was more than two years ago. In total, inspectors issued 80 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 80 citations at Rocky Mountain Care - Maple Dell across 4 inspection dates, 4 of them from complaint investigations. 1 was at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on July 21, 2021. The most common areas cited were pharmacy service (12) and quality of life and care (12). The most serious was cited under the CMS rule to "provide and implement an infection prevention and control program" (tag F0880, level L, July 21, 2021). 4 citations were under CMS's abuse, neglect and exploitation rules.
May 5, 2026 · 1 citation · includes complaint inspection
GEnsure that residents are free from significant medication errors.
August 28, 2024 · 12 citations · includes complaint inspection
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
ERespond appropriately to all alleged violations.
EProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
EEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
EEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
ESet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
EProvide and implement an infection prevention and control program.
EMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DProvide safe, appropriate pain management for a resident who requires such services.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DEmploy sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
October 3, 2022 · 34 citations, includes actual harm
GProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
GProvide safe, appropriate pain management for a resident who requires such services.
GProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
GProvide medically-related social services to help each resident achieve the highest possible quality of life.
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
EProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
ETimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
EAssure that each resident’s assessment is updated at least once every 3 months.
EEnsure each resident receives an accurate assessment.
ECreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
EDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
EEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
EEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
EProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
EEnsure each resident’s drug regimen must be free from unnecessary drugs.
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
EProvide timely, quality laboratory services/tests to meet the needs of residents.
EEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
ESet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
EProvide and implement an infection prevention and control program.
EEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DAllow residents to self-administer drugs if determined clinically appropriate.
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
DNot transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide safe, appropriate dialysis care/services for a resident who requires such services.
DEnsure medication error rates are not 5 percent or greater.
DProvide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
DImplement a program that monitors antibiotic use.
DDevelop and implement policies and procedures for flu and pneumonia vaccinations.
DEnsure staff are vaccinated for COVID-19
July 21, 2021 · 33 citations, includes immediate jeopardy
LProvide and implement an infection prevention and control program.
FEmploy sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
FDesignate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
EHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
EHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
EHonor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
EProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
EAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
ECreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
EEnsure the activities program is directed by a qualified professional.
EProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
EEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
EPost nurse staffing information every day.
EProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
EEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
EEnsure each resident’s drug regimen must be free from unnecessary drugs.
EEnsure medication error rates are not 5 percent or greater.
EEnsure that residents are free from significant medication errors.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EAdminister the facility in a manner that enables it to use its resources effectively and efficiently.
ESafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
ESet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
EReport COVID19 data to residents and families.
DAllow residents to self-administer drugs if determined clinically appropriate.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DEnsure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide enough food/fluids to maintain a resident's health.
DVerify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
DProvide timely, quality laboratory services/tests to meet the needs of residents.
DEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Questions to ask on a tour of Rocky Mountain Care - Maple Dell
- Inspectors cited the home at the immediate-jeopardy level on July 21, 2021 under the rule on infection control. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on August 28, 2024. How are staff trained, and how are concerns reported?
- The last standard inspection was more than two years ago. Can I see any recent complaint inspection results?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years, including $12,735 in fines.
| Date | Type | Amount or length |
|---|---|---|
| May 5, 2026 | Fine | $12,735 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 2/5 | 1/5 | 4/5 | 5/5 |
| August 2026 | 2/5 | 1/5 | 4/5 | 5/5 |
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Location
Hospitals near Rocky Mountain Care - Maple Dell
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
-
0.2 mi
Mountain View Hospital PaysonEmergency room ★★★★★ Medicare overall 5 of 5Median ER visit 1h 57m for patients treated and sent home
-
7.0 mi
Intermountain Health Spanish Fork Hospital Spanish ForkEmergency roomMedian ER visit 2h 32m for patients treated and sent home
- 13.8 mi
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Rocky Mountain Care - Maple Dell › All nursing homes in Payson ›
Compare Rocky Mountain Care - Maple Dell with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Mervyn Sharp Bennion Central Utah Veterans Home · Payson · 5 stars · 1.3 mi
- Advanced Health Care of Salem · Salem · 5 stars · 2.8 mi
- Stonehenge of Springville · Springville · 5 stars · 8.7 mi
- Spanish Fork Rehabilitation and Nursing · Spanish Fork · 4 stars · 5.6 mi
Other Rocky Mountain Care nursing homes in Utah
- Rocky Mountain Care - Riverton · Riverton · 4 stars
- Rocky Mountain Care - Willow Springs · Tooele · 4 stars
- Rocky Mountain Care - the Lodge · Heber City · 3 stars
- Rocky Mountain Care - Cottage on Vine · Murray · 3 stars
- Rocky Mountain Care - Logan · Logan · 3 stars
- Rocky Mountain Care- Clearfield · Clearfield · 2 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 10 Rocky Mountain Care nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.