All states › Wisconsin › Brookfield › Complete Care at Care Age
1755 N. Barker Rd. Brookfield, WI 53045 · Waukesha County
All 4 nursing homes in Brookfield, WI (3 take Medicaid)
CMS certification number 525519 · See this home on Medicare Care Compare
Is Complete Care at Care Age a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Complete Care at Care Age as of October 2026.
CMS rates it 1 out of 5 stars overall, below the Wisconsin average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 4.14 hours per resident per day at Complete Care at Care Age, above the Wisconsin median of 4.04 (US median: 3.72). About 0.62 of those hours are from registered nurses. On weekends it falls to 3.66 hours, 11% below its all-week average. 69.9% of nursing staff left within a year (Wisconsin median 45.7%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.
About this nursing home
Paying for care at Complete Care at Care Age: Medicare and Medicaid
Complete Care at Care Age is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Wisconsin's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on June 25, 2025 and found 4 deficiencies, plus 8 from complaint inspections in the same period. In total, inspectors issued 31 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 31 citations at Complete Care at Care Age across 6 inspection dates, 17 of them from complaint investigations. 1 was at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on June 25, 2025 (complaint inspection). The most common areas cited were quality of life and care (11) and freedom from abuse, neglect, and exploitation (5). The most serious was cited under the CMS rule to "provide appropriate treatment and care according to orders, resident’s preferences and goals" (tag F0684, level J, June 25, 2025). 5 citations were under CMS's abuse, neglect and exploitation rules.
December 3, 2025 · 1 citation · includes complaint inspection
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
June 25, 2025 · 11 citations, includes immediate jeopardy · includes complaint inspection
JProvide appropriate treatment and care according to orders, resident’s preferences and goals.
GProvide appropriate pressure ulcer care and prevent new ulcers from developing.
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
EProvide and implement an infection prevention and control program.
DAllow residents to self-administer drugs if determined clinically appropriate.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
January 16, 2025 · 3 citations · includes complaint inspection
EProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
April 11, 2024 · 2 citations · includes complaint inspection
ERespond appropriately to all alleged violations.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
March 20, 2024 · 7 citations · includes complaint inspection
EHonor the resident's right to organize and participate in resident/family groups in the facility.
ERespond appropriately to all alleged violations.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DAssist a resident in gaining access to vision and hearing services.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
January 5, 2023 · 7 citations, includes actual harm
GProvide appropriate pressure ulcer care and prevent new ulcers from developing.
GProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
FEnsure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
EProvide and implement an infection prevention and control program.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide enough food/fluids to maintain a resident's health.
DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Questions to ask on a tour of Complete Care at Care Age
- Inspectors cited the home at the immediate-jeopardy level on June 25, 2025 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on January 16, 2025. How are staff trained, and how are concerns reported?
- CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Nursing staff turnover was 69.9% a year. How many of the staff come from agencies?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
3 penalties in the last three years, including $61,388 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Jun 25, 2025 | Fine | $26,125 |
| Jun 25, 2025 | Fine | $35,263 |
| Jun 25, 2025 | Payment Denial | 2 days of payments denied |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 1/5 | 2/5 | 4/5 |
| August 2026 | 1/5 | 1/5 | 3/5 | 3/5 |
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Location
Hospitals near Complete Care at Care Age
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
- 3.9 mi
-
4.9 mi
Waukesha Memorial Hospital WaukeshaEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 2h 20m for patients treated and sent home
- 6.3 mi
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Complete Care at Care Age › All nursing homes in Brookfield ›
Compare Complete Care at Care Age with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Congregational Home · Brookfield · 5 stars · 4.3 mi
- Lutheran Home · Wauwatosa · 4 stars · 8.1 mi
- St Camillus Health Center · Wauwatosa · 3 stars · 6.5 mi
- Avina of Pewaukee · Waukesha · 2 stars · 5.8 mi
Other Complete Care nursing homes in Wisconsin
- Complete Care at Hales Corners · Hales Corners · 4 stars
- Complete Care at Manitowoc · Manitowoc · 4 stars
- Complete Care at Germantown · Germantown · 4 stars
- Complete Care at Southpointe · Greenfield · 4 stars
- Complete Care at Glendale West · Glendale · 3 stars
- Complete Care at Ridgewood · Racine · 3 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 85 Complete Care nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.