All states › Wisconsin › Green Bay › Green Bay Health Services
1640 Shawano Ave Green Bay, WI 54303 · Brown County
All 6 nursing homes in Green Bay, WI (6 take Medicaid)
CMS certification number 525342 · See this home on Medicare Care Compare
Is Green Bay Health Services a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Green Bay Health Services as of October 2026.
CMS rates it 2 out of 5 stars overall, below the Wisconsin average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.63 hours per resident per day at Green Bay Health Services, below the Wisconsin median of 4.04 (US median: 3.72). About 0.83 of those hours are from registered nurses. On weekends it falls to 3.21 hours, 12% below its all-week average. 52.4% of nursing staff left within a year (Wisconsin median 45.7%).
About this nursing home
Paying for care at Green Bay Health Services: Medicare and Medicaid
Green Bay Health Services is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Wisconsin's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on June 18, 2025 and found 7 deficiencies, plus 4 from complaint inspections in the same period. In total, inspectors issued 30 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 30 citations at Green Bay Health Services across 8 inspection dates, 13 of them from complaint investigations. None were at the actual-harm or immediate-jeopardy levels; 29 were "potential for more than minimal harm" (D–F) and 1 was minimal (A–C). The most common areas cited were quality of life and care (9) and freedom from abuse, neglect, and exploitation (7). The most serious was cited under the CMS rule to "develop and implement policies and procedures to prevent abuse, neglect, and theft" (tag F0607, level E, June 18, 2025). 7 citations were under CMS's abuse, neglect and exploitation rules.
August 12, 2026 · 1 citation · includes complaint inspection
DRespond appropriately to all alleged violations.
August 4, 2025 · 1 citation · includes complaint inspection
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
June 18, 2025 · 10 citations · includes complaint inspection
EDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
EHire a qualified full-time social worker in a facility with more than 120 beds.
DGive the resident's representative the ability to exercise the resident's rights.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DRespond appropriately to all alleged violations.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DProvide enough food/fluids to maintain a resident's health.
DProvide medically-related social services to help each resident achieve the highest possible quality of life.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
February 20, 2025 · 3 citations · includes complaint inspection
DHonor the resident's right to manage his or her financial affairs.
DDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
November 11, 2024 · 1 citation · includes complaint inspection
DDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
May 30, 2024 · 6 citations · includes complaint inspection
EPASARR screening for Mental disorders or Intellectual Disabilities
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
DEnsure each resident’s drug regimen must be free from unnecessary drugs.
DProvide and implement an infection prevention and control program.
April 1, 2024 · 3 citations · includes complaint inspection
EProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DRespond appropriately to all alleged violations.
CHire a qualified full-time social worker in a facility with more than 120 beds.
April 12, 2023 · 5 citations
DEnsure each resident receives an accurate assessment.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide safe and appropriate respiratory care for a resident when needed.
DArrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Questions to ask on a tour of Green Bay Health Services
- CMS cited the home under its abuse and neglect rules on August 12, 2026. How are staff trained, and how are concerns reported?
- CMS rates short-stay quality 1 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
- The home averages about 52% of its beds filled. Are any units closed?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 2/5 | 3/5 | 3/5 | 1/5 |
| August 2026 | 2/5 | 3/5 | 3/5 | 1/5 |
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Location
Hospitals near Green Bay Health Services
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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0.2 mi
St Marys Hsptl Med Ctr Green BayEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 1h 42m for patients treated and sent home
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3.2 mi
Bellin Memorial Hsptl Green BayEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 2h 31m for patients treated and sent home
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3.2 mi
St Vincent Hsptl Green BayEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 2h 13m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Green Bay Health Services › All nursing homes in Green Bay ›
Compare Green Bay Health Services with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Serenity Spring Senior Living at Green Bay · Green Bay · 5 stars · 0.4 mi
- Woodside Lutheran Home · Green Bay · 5 stars · 3.2 mi
- Rennes Health and Rehab Center-De Pere · De Pere · 5 stars · 5.8 mi
- Anna John Resident Centered Care Community · Oneida · 5 stars · 5.8 mi
Other North Shore Healthcare nursing homes in Wisconsin
- Hammond Health Services · Hammond · 5 stars
- Kewaunee Health Services · Kewaunee · 5 stars
- Ellsworth Health Services · Ellsworth · 5 stars
- Twin Ports Health Services · Superior · 5 stars
- Delavan Health Services · Delavan · 5 stars
- Cornell Health Services · Cornell · 5 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 57 North Shore Healthcare nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.