All states › Wisconsin › Two Rivers › Hamilton Health Services
1 Hamilton Dr Two Rivers, WI 54241 · Manitowoc County
CMS certification number 525664 · See this home on Medicare Care Compare
Is Hamilton Health Services a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Hamilton Health Services as of October 2026.
CMS rates it 4 out of 5 stars overall, above the Wisconsin average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.77 hours per resident per day at Hamilton Health Services, below the Wisconsin median of 4.04 (US median: 3.72). About 1.03 of those hours are from registered nurses. On weekends it falls to 3.41 hours, 10% below its all-week average. 54.5% of nursing staff left within a year (Wisconsin median 45.7%).
About this nursing home
Paying for care at Hamilton Health Services: Medicare and Medicaid
Hamilton Health Services is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Wisconsin's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on January 28, 2026 and found 1 deficiency, plus 2 from complaint inspections in the same period. In total, inspectors issued 22 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 22 citations at Hamilton Health Services across 5 inspection dates, 7 of them from complaint investigations. 1 was at the actual-harm level (G–I), most recently on July 8, 2024. The most common areas cited were pharmacy service (5) and freedom from abuse, neglect, and exploitation (4). The most serious was cited under the CMS rule to "ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents" (tag F0689, level G, July 8, 2024). 4 citations were under CMS's abuse, neglect and exploitation rules.
January 28, 2026 · 3 citations · includes complaint inspection
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DRespond appropriately to all alleged violations.
DEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
September 11, 2024 · 9 citations
EEnsure each resident receives an accurate assessment.
EEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
DGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
DAssess the resident when there is a significant change in condition
DProvide enough food/fluids to maintain a resident's health.
DEnsure each resident’s drug regimen must be free from unnecessary drugs.
DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
DEnsure medication error rates are not 5 percent or greater.
DDevelop and implement policies and procedures for flu and pneumonia vaccinations.
July 8, 2024 · 4 citations, includes actual harm · includes complaint inspection
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DRespond appropriately to all alleged violations.
DEnsure that the resident and his/her doctor meet face-to-face at all required visits.
February 20, 2024 · 1 citation · includes complaint inspection
DProvide timely, quality laboratory services/tests to meet the needs of residents.
July 12, 2023 · 5 citations
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
FProvide and implement an infection prevention and control program.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DEnsure medication error rates are not 5 percent or greater.
Questions to ask on a tour of Hamilton Health Services
- Inspectors cited the home at the actual-harm level on July 8, 2024 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on January 28, 2026. How are staff trained, and how are concerns reported?
- The home averages about 18% of its beds filled. Are any units closed?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 4/5 | 4/5 | 4/5 | 2/5 |
| August 2026 | 4/5 | 4/5 | 3/5 | 2/5 |
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Location
Hospitals near Hamilton Health Services
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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3.6 mi
Aurora Med Ctr Manitowoc Cty Two RiversEmergency room ★★★★★ Medicare overall 5 of 5Median ER visit 1h 52m for patients treated and sent home
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7.3 mi
Holy Family Memorial INC ManitowocEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 18m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Hamilton Health Services › All nursing homes in Two Rivers ›
Compare Hamilton Health Services with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Shady Lane Nursing Care Center · Manitowoc · 5 stars · 7.8 mi
- St Mary's Home for the Aged · Manitowoc · 5 stars · 8.0 mi
Other North Shore Healthcare nursing homes in Wisconsin
- Hammond Health Services · Hammond · 5 stars
- Kewaunee Health Services · Kewaunee · 5 stars
- Ellsworth Health Services · Ellsworth · 5 stars
- Twin Ports Health Services · Superior · 5 stars
- Delavan Health Services · Delavan · 5 stars
- Cornell Health Services · Cornell · 5 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 57 North Shore Healthcare nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.