All states › Florida › Winter Haven › Vivo Healthcare Winter Haven
2701 Lake Alfred Rd Winter Haven, FL 33881 · Polk County
All 7 nursing homes in Winter Haven, FL (7 take Medicaid)
CMS certification number 105998 · See this home on Medicare Care Compare
Is Vivo Healthcare Winter Haven a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Vivo Healthcare Winter Haven as of October 2026.
CMS rates it 1 out of 5 stars overall, below the Florida average of 3.3.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.46 hours per resident per day at Vivo Healthcare Winter Haven, below the Florida median of 3.67 (US median: 3.72). About 0.38 of those hours are from registered nurses. On weekends it falls to 3.13 hours, 10% below its all-week average. 40% of nursing staff left within a year (Florida median 42%).
About this nursing home
Paying for care at Vivo Healthcare Winter Haven: Medicare and Medicaid
Vivo Healthcare Winter Haven is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Florida's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on April 10, 2025 and found 19 deficiencies, plus 2 from complaint inspections in the same period. In total, inspectors issued 45 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 45 citations at Vivo Healthcare Winter Haven across 3 inspection dates, 6 of them from complaint investigations. None were at the actual-harm or immediate-jeopardy levels; 45 were "potential for more than minimal harm" (D–F) and 0 were minimal (A–C). The most common areas cited were quality of life and care (12) and resident rights (11). The most serious was cited under the CMS rule to "electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data" (tag F0851, level F, April 10, 2025).
April 10, 2025 · 25 citations · includes complaint inspection
FElectronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
FSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
FProvide and implement an infection prevention and control program.
FImplement a program that monitors antibiotic use.
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
EHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
EPASARR screening for Mental disorders or Intellectual Disabilities
EDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
EProvide care and assistance to perform activities of daily living for any resident who is unable.
EEnsure medication error rates are not 5 percent or greater.
EMake sure that a working call system is available in each resident's bathroom and bathing area.
EMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DAllow residents to self-administer drugs if determined clinically appropriate.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DProvide enough food/fluids to maintain a resident's health.
DProvide safe and appropriate respiratory care for a resident when needed.
DEnsure each resident must receive and the facility must provide necessary behavioral health care and services.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DEnsure each resident’s drug regimen must be free from unnecessary drugs.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
July 13, 2023 · 13 citations
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
EProvide and implement an infection prevention and control program.
EMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
DAllow residents to self-administer drugs if determined clinically appropriate.
DReasonably accommodate the needs and preferences of each resident.
DEncode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
DEnsure each resident receives an accurate assessment.
DCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide safe and appropriate respiratory care for a resident when needed.
DProvide safe, appropriate dialysis care/services for a resident who requires such services.
DEnsure each resident’s drug regimen must be free from unnecessary drugs.
DEnsure medication error rates are not 5 percent or greater.
July 1, 2021 · 7 citations
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
DNot transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide safe, appropriate dialysis care/services for a resident who requires such services.
DSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Questions to ask on a tour of Vivo Healthcare Winter Haven
- CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- CMS rates short-stay quality 2 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 1/5 | 2/5 | 3/5 |
| August 2026 | 1/5 | 1/5 | 1/5 | 3/5 |
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Location
Hospitals near Vivo Healthcare Winter Haven
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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1.7 mi
Winter Haven Hospital Winter HavenEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 3h 13m for patients treated and sent home
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10.7 mi
Heart of Florida Regional Medical Center DavenportEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 10m for patients treated and sent home
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11.3 mi
Bartow Regional Medical Center BartowEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 8m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Vivo Healthcare Winter Haven › All nursing homes in Winter Haven ›
Compare Vivo Healthcare Winter Haven with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Spring Lake Rehabilitation Center · Winter Haven · 5 stars · 1.0 mi
- Life Care Center of Winter Haven · Winter Haven · 4 stars · 3.6 mi
- Palm Garden of Winter Haven · Winter Haven · 4 stars · 3.8 mi
- Astoria Health and Rehabilitation Center · Winter Haven · 3 stars · 4.3 mi
Other Vivo Healthcare nursing homes in Florida
- Vivo Healthcare Orange Park · Orange Park · 5 stars
- Vivo Healthcare Normandy · Jacksonville · 4 stars
- Vivo Healthcare Fort Pierce · Fort Pierce · 3 stars
- Vivo Healthcare Sebring · Sebring · 3 stars
- Vivo Healthcare Clewiston · Clewiston · 3 stars
- Vivo Healthcare University · Jacksonville · 3 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 12 Vivo Healthcare nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.